Suites At Attitash Mtn Village — Hotel in Bartlett

The stay was fine, the rooms were nice. The pillows and beds left something to be desired but was typical for most timeshares. The reason for the 1 star is due to the service after the stay. I believe I left something in my room, and am totally willing to make the 90 min drive to pick it up, however, I cannot get anyone to confirm whether or not it has been left there. I was promised that the house keeping staff (that is there only until 3pm) would return my call before leaving. I even offered to drive there and check the room myself (with or without staff present, their preference) as it had not be cleaned yet. They were so not willing to do anything to accommodate. I’m leaving for another trip and needed the item I left behind. Not a single person cared or attempted to resolve my issue, just kept saying, “housekeeping manages lost and found” and “these things take time”. I’m not sure how much time is truly needed to confirm if someone left an item in a room when they are telling you exactly where it would be, or even why I can’t (if I’m willing) just check for it myself. The room is unoccupied and hasn’t been cleaned from my stay. Additionally, when I offered to wait on hold for house keeping (for as long as it took—and I’m not kidding, I said 10, 20, 30, even 60 minutes) to see if the item was left and I could come pick it up, I was told, “you need to leave a message, they will get back to you”. When I called at 2:55pm hoping to catch someone before they left in the office, the front desk didn’t even bother to answer my call, just sent it to housekeeping which didn’t answer and I left a third pointless message. This is beyond infuriating, and although I was once considering during my stay becoming an owner since it is so close and the amenities were nice, I quickly rethought this idea given the poor...

Two adults spent a week here in late August 2023 using RCI points to trade into this timeshare condo. We thoroughly enjoyed our stay here. We were in a large condo that could sleep up to six (though more than four would be crowded) with a king bed suite/bath and a Murphy bed and sleep sofa in the main area with a separate bath. We stayed here last in 2018 and enjoyed it enough to return five years later. The accommodation had a full kitchen/dining area/great room on the first floor and the king bedroom and bath on the second. There was a gas fireplace on each floor and a small deck off the first floor great room. This unit also included a washer/dryer. The unit was clean but showing some wear in the kitchen and bathroom areas. The resort itself has both indoor and outdoor pools and a large indoor gaming area with a pool table, air hockey and other games. All-in-all, we really enjoyed our stay here at Attitash in the White Mountains and would not hesitate to return again in the future. Note though that there are very few restaurants in the immediate area of the resort. Matty B’s is located on site and is great but has a limited menu and is understaffed. You do have to drive a minimum of about 4 miles to get to a local grocery store (limited selection/higher prices) or a gas station. Many of the local restaurants in Conway were also...

Gentleman at the check-in desk extremely rude and condescending, should not be In hospitality as it is a terrible first impression, the experience only got worse from there. Room had urine and feces stains all over toilet, sink was full of dirty water, and hot tub full of black water. Great room to spend your anniversary in! Took almost an hour to speak to the manager to get issues resolved. Too little, too late. Strongly suggest skipping this place, it's not the resort it once...