Fripp Island Golf & Beach Resort — Hotel in Beaufort

We booked through Fripp Island Beach Resort and were very disappointed in the customer service. On the first morning of our stay, we found out the golf cart that the house was advertised with did not work. I called the front desk staff and informed them that the golf cart did not work and we needed a replacement bc we chose a house with a golf cart bc we have kids. We narrowed our search down with a house that had a golf cart. The front desk staff persisted to inform me that the golf cart was the home owner’s golf cart and not a Fripp Island Beach Resort’s golf cart so there is nothing that can be done about it. They gave me the number to the golf cart rentals and they also told me they could not do anything about it besides me paying for a golf cart rental through them! Let me make it clear, Fripp Island Beach Resort has golf cart rentals and they could have easily replaced our golf cart since the house is being rented by Fripp Island, not the individual owner of the house. Thank goodness the owner of the house, Mrs. Sherri left her number inside the home to call if the guest needed anything. Well since Fripp Island customer service did not want to do anything about the golf cart, I called Mrs. Sherri and she was very nice and accommodating. What ashame she had to fix the issue by calling the golf cart rentals and PAY for us a golf cart so that we would have one during our stay. She even thought that is was ridiculous that Fripp Island Beach Resort would not replace the golf cart. The owner of the house had to fix the situation, when really is was Fripp Island Beach Resort problem to fix since it was rented under the company. On the same day, me, my husband, and kids were at the house that afternoon and a woman pulled up and stated, “My manager told me to come and grab the owner’s number off the dresser in the master bedroom” - the manager of Fripp Island Beach Resort was obviously mad that the owner left her number for guest to call when they needed something. If we wouldn’t have been at the house, the woman that the manager sent was going to go into our rental house, uninvited and without us there, and go into the guest bedroom to grab a number that was in a picture frame. You cannot trust everyone and this company just allows people to come inside your rental house when you aren’t there. I had an expensive pocketbook and jewelry that someone could have taken. Thank goodness we saw the woman and were home when she tried to come in. Needless to say, I did not let her grab the owner’s number off the dresser and she left. I called the owner back and told her what the manager of Fripp Island Beach Resort instructed an employee to do! This manager was the manager that was working the morning of May 1st, 2025. That just blew my mind that a company and manager would do this. On day 3 of our stay, we had a water pipe bust in the house when we got back from the beach. I called guest services and told them that I needed someone asap to the house bc the busted water pipe was flooding the underside of the house and going into the road. I called twice. Guest services acted like it wasn’t an emergency and they were not attentive. Well, 40 minutes later, no one was there so I called the owner, again. Poor Mrs. Sherri for having to deal with all of this! I sent her a video of the flooding and within 5 minutes, someone was at the house trying to fix the busted pipe. We paid over $2,000 for a 4 night stay at 313 Ocean Point Drive Fripp Island, SC and our customer service through the resort was awful. Thank you to the home owner that made things right with us and thank you for leaving your number on the dresser. I would recommend guest booking with an individual owner other than through the resort when you are choosing a place to stay. Over $2,000 with Fripp Island Beach Resort was not worth the money for the...

We arrived and checked in with the resort. There was no mention of any issues with our condo. After unpacking for a while, we realized why the condo was still hot because we had no AC! There wasn't much we could do with it being so late. While getting ready for bed we realized we also did not have hot water in the master bathroom. At this point we are all tired and need the rest. We ended up finding several fans throughout the condo meant to cool us for the week I imagine. We also found dead bugs everywhere (means they couldn't have adequately swept, mopped or vacuumed) the bed linens and pillows all had saliva and blood stains and were too nasty to use, the kitchen had sand all in the floor, sticky residue on the counter tops, dried food inside and out of the microwave, half the light bulbs were blown out, none of the outlets in the second bathroom worked, the tub drain was broke and laying in the tub there was hair on the walls of the shower in the master bathroom (that didn't have hot water) hair and dust all over the living room rug & under the furniture that blew out from underneath every time someone walked by, there was also dirty underwear left outside on the patio in front of our condo. They were still doing construction work in the complex, so we were awakened many mornings with loud talking, music and banging outside our window. We called guest services the following morning to report the issues. We had to spend the first day of vacation cleaning and waiting on repairmen to come fix the AC and the hot water. The girl at guest services also wanted to argue with my husband that the water issue had already been fixed although we still had no hot water! Upon checking out my husband went to guest services to discuss the issues we had, and he was told "thanks for letting us know" We were inconvenienced and spent an entire day cleaning a filthy condo we had to stay in all week and that was the response! We also found out that guest of our condo two weeks prior had the exact same issues, so the resort definitely knew there was an issue with the AC not working and the lack of cleanliness in that unit. We have been loyal renters at Fripp for eleven years and we usually rent direct from a homeowner or use Fripp Island Stay and never had any issues at all. The only two years we used the resort we had a terrible experience! Unfortunately, the resort has a lot of homeowners duped! Of course, they'll give homeowners the best service & tell them what they want to hear but I don't think the homeowners know how poorly maintained their properties are and how guest of their home is being treated! Homeowners see their property booked all summer & great for them, but it comes as a loss for the renters when they arrive to a filthy, dated home where nothing works great! The homeowners and resort are getting paid so apparently that's all that matters as long as they keep the house rented! Oh, and the resort filters renters' reviews left on the resort page for properties and don't post the bad reviews therefore potential renters don't know what they are walking into! We are regular visitors to Fripp Island and our only bad experiences in the now 15 years of vacationing here have been with the rentals through the resort directly. We do not have any issue with rentals through Fripp Island Stay or previously with VRBO directly with the...

My family and I have just spent 7 days at Fripp. There are definitely nice things about our week here. The pools are nice and the easy ocean access from our condo is very convenient. The beaches are are very family friendly and not overly crowded. We also loved that deer are everywhere. That was great fun. Sadly our condo was dirty and had roaches. The furniture is very old and dirty. The seat cushions on the glass top table set are repulsive they are so nasty. Same with the sectional. The deck is nice but has so much junk stacked on it we had a hard time sitting out there. That includes a huge cooler with old wet cardboard/trash and even old beer cans laying around it. . The deck table and chairs were very dirty. The kitchen cupboards are dirty! The carpet is old and filthy to the point of being hard in places. We spent the first day cleaning so we felt a little better after that. The biggest disappointment was the attitudes of the employees. We found the restaurant employees very unfriendly. There is an attitude of annoyance for being bothered by guests (my family anyway). Not just once but every where we went to eat on Fripp. We went to Bonito first and found the food pretty good but the hostess seemed annoyed that because we were a bigger family we had to sit separately due to Covid. I’m not sure why that was such a bother. They treated us as if we were asking for special treatment. We told them we didn’t mind and asked for the porch area. After much discussion and putting their heads together they agreed to give us tables. There were no other people at the tables on the porch at that time. Amazing... They did ultimately serve us but we felt uncomfortable. We were pretty stunned. The cabana had decent burgers but boy you had to deal with BIG attitude to get it. The woman who appeared to be manager did what was expected of her but she took her time and you knew she was in charge. Plenty of attitude! The 2 other servers were completely nonverbal the entire time. They would not respond in any way. Again they brought your food,etc. but that was it. No communication. We were so happy to get out of there. I have never had an experience like that. The last time we tried to have dinner out at fripp we went to the Mexican restaurant at 5:30 which was the time it opened. My daughter went in ahead of our group to get us in (since Covid we try not to all pile in even with masks)... when the hostess found out how many were in our group she got aggravated. She condescendingly explained the rules to my daughter. My daughter told her we understood and had no problem sitting at separate tables. After a tense moment my daughter asked if we could have 3 tables on the porch.?to which the hostess replied, “Ahh No!” A lady who appeared to be in charge overheard the conversation and asked what was going on. My daughter repeated the gist of it and she said of course we can get you 3 tables. By this time though things had gotten so unpleasant we just left and got meals out off the island for the rest of our stay. By the way we were the first customers to enter the restaurant since we got there when they opened. Every single table inside and outside were available. . We do not plan to vacation at Fripp...