Sun Outdoors Ocean City Gateway — Hotel in Berlin

It was terrible place was terrible I've never seen so many flies in one place. The office people have absolutely 0 clue. Booked my spot over 7 months ago. Said I could bring pets. When we got there I walked into office, there was 3 people behind counter. Explained I was checking in. They looked at me and nodded. Sat there for 5 minutes as they did whatever. Said again do I need to check in? No answer. Said it again a little louder. One says just a sec. Ok. She walks away. Never came back. After 5 more minutes go to another person saying I am checking in. She said just a sec. Ok. Waited another 5 minutes. Looked at last person, looks me dead in the FACE says, do you need to check in? Yes. Gave my name. She then takes my car tag, a map and a list of events places on counter slides to me and says you're all set and walked away. That's the first 30-35 minutes. Just to check in. Get to my lot. The lot is half the size on my camper. It was between 2 trees as if I would be sleeping on a hammock between the 2. Called the front desk. Was placed on hold 3 times before I just walked up there. No lie, walked in the girl said just a moment. My cell phone rings. I answer, she proceeds to introduce herself and I said look up, I'm right in front of you. She gives me 3 more sites to check out. I check the closest one. It's 6 times bigger, we take it. We set up and. 5 minutes later after set up. I received a phone call I'm told via phone call ft whaley doesn't allow pets, only 1 dog. Wife threw a fit. Our file and reservation notes stated manager approved. Manager stated fine, okay it was a different Manger before the new grounds manager took over in January. For the next 3.5 days manager drove by every 5 minutes and harrassed my wife about pets. To the point she broke down and cried saying she can'thandle it anymore she was bring harrassed to the point It was beyond disgusting. He said employees were complaining? That was a lie. Next morning said he didn't want us there. Flat out Told my wife go to the office I'll refund the rest of the week if you leave now! Go to Castaway Cove, please. I called them. They a were awesome, friendly, clean, manager Was awesome. Came out of office to welcome us and came out to see pets. Mind you both places same owners. I'll never go to Ft Whaley again. It's a dump. The bathrooms smell like mold, the game room has 4 games 3 don't work. The pool was meh for the money, the mini golf was like someone's overgrown backyard. Was a terrible, overpriced experience. And my wife was harrassed. I do not use that term lightly. every. single. day. Also when they refunded us the office screwed that up too. 35 minutes to get our money back because no one knew how to process. Campground is a joke. Like it's run by 15 year Olds. Got stuck paying from sun to Wed. Terrible place. Save your money. Go to Castaway beyond better experience, and class of people. The response from management you see below was a lie. We had been approved the pigs were also the size of average begal. There is no smell to these animals unlike the dogs next to us at the campground that crapped everywhere. The people who work there said the manager was new. He'd only been there 6 Months. Call it what you want he harrassed us and my wife and family. I have been in retail management for 22 years. If I'd ever treated any customer the way he treated us id never continue what I was doing. Also the grounds people who drive their golf carts around said we had 0 complaints and he's a liar. Manager went Rogue. George you ruined it for us never to return. I'll make sure EVERY SINGLE PERSON I EVER RUN INTO KNOWS. I have 0 reason to lie. He ruined half...

I tried to give sun outdoors every opportunity to respond to me before this review. I stopped by the office , i called several times and no manager would answer , show up, call back or respond. We arrived and our cabin was nice. However, our screen door was broken. The very nice repair crew immediately came and helped fix our screens promptly and kindly. A few days into our stay the toilet stopped flushing and backed up up into the bathroom. While moving the garbage out and looking for the plunger we found DRIED BLOOD in the bathroom which i reposrted with this incident . I immediately tried fixing the toilet myself, finding a plunger but it was not working. A woman showed up who got on the phone with somebody and told her to flush the toilet. I explained I didn't think that that was a good idea that it was going to go all over the place... She then proceeded to ask me if I had gloves or cleaning equipment. I am not sure but if this is the person coming to fix our toilet, shouldn't they have their own? As I did not have gloves, I ran around trying to find something for this woman like plastic bags which I gave her. A man on her phone explained how to fix the ball and flush and plunge. Which she did and finally got the toilet to flush. But there was a mess and a strong smell of sewage was wafting in our cabin. She then explained that this has been happening previously. I was happy that it got fixed. However, the next few conversations were unbelievable. She asked us if we had stuff to clean the mess. I looked at her and said what do you mean we have to clean this? She said she would be right back and left us with this mess not knowing what to expect. She arrived back with supplies and blatantly told us these exact words ...boss lady says you have to clean your own shit. Yep she said that word. I could not believe my ears. I calmly said I'm sorry. Are you kidding right now? So I guess I'm going to also be cleaning the dried blood that we just found as well because nobody decided to move the garbage pail to clean underneath of it before we came in for a vacation week ....She said no she was not kidding and dropped the buckets, the mop and cleaning supplies and walked out. I was so mad and just started cleaning. None of the supplies were labeled and some of the cleaning supplies were caustic and smoked like acid. I told everyone in our cabin family and friends to get out and open the windows. I later went back in, mopped, cleaned etc. i called and messaged to speak to a manager and nothing. I stopped by at check out and they could NOT believe that happened and still NO MANAGEMENT RESPONSE. I have called twice. NO MANAGEMENT RESPONSE. I say DO NOT STAY HERE. MANAGEMENT DOES NOT CARE and the sanitation situation...

We had a great time at this Campground. The facilities are clean and well maintained and all of the staff was very accommodating.

We loved riding the bus to the water park (which is free) but we chose to drive to Assateague because they only drop off and pick up at the visitors center and the distance from there to the beach was a little far. Plus there was so many fun places to see on the island that we would not have done if we didn't drive ourselves, crabfishing and clamdigging can be done on the bay side, but it's a little far to walk with small children.

The campground has enough to keep you busy and most of it was surprisingly free. There are pedal boats and canoes that you can take out on the lake, which you can also fish in. My son had the most fun with just a solo cup scooping up minnows, tadpoles and these crazy jumping shrimp (which startled the hell out of me when he proudly brought the cup over for me to inspect his catch lol). There is a nice pool and a very nice mini golf course that we played almost every night because it was a fun thing to do after dark and before bed. The daytime activities for kids were fun as well and my son even "set the alarm" so he wouldn't miss out on tie dyeing a t-shirt. They also have a variety of sporting goods to borrow at the store, horseshoes, basketballs, and whiffle ball sets to name a few. The playgrounds were nice and they also have a small skateboard\BMX ramp area, as well as a very cute dog park with their own playground equipment.

As with any campground store, things are a bit pricey but I was surprised to find out that their price on a container of Old Bay seasoning was actually cheaper than the crab shack where we bought a bushel of crabs for dinner. I had intended to stop at a dollar general but forgot and decided to check the camp store before going back out and they were a few dollars cheaper than the crab shack and even though I don't know how much it would have been at a different store, I was happy to not have to go anywhere else. Ice is also comparible to Walmart or other convenience stores. However, if you intend to have a campfire, find a cheaper place along the road because you're going to pay about $1.25 per log at the camp store.

Overall, we had a great time at this campground and the rates were very reasonable compared to other places nearby. We would love to camp on Assateague someday but, like Burning Man, you have to be prepared to camp on sand in full sun and put up with wild animals raiding your camp looking for food, lol. Someday maybe, but I would definitely be interested in coming back to...