Chateau Elan — Hotel in Braselton

Don’t go to the Easter Egg Hunt! It was absolutely despicable. We should have known since it was advertised as free to the public. The grounds at Chateau Elan are beautiful and extensive, but the Easter Egg Hunt for hundreds of children was held in a tiny grassy area. The eggs weren’t even hidden, they were just thrown on the grass in the open. There were kids who pushed to the front and took all of eggs before the other kids could even get to the grass. I was with 5 kids and not one of them got an egg! We were even toward the front of the crowd. As we were walking out I counted 17 children crying because they didn’t get an egg! Then, we would pass by kids who had 20+ in their baskets. I agree that some of this is horrific parenting, but Chateau Elan didn’t even try to hide the eggs. I mean come on! You’ve these beautiful, extensive, grounds and can’t be bothered to spread things out a bit so all the children have a chance? I understand that it is free, which is nice, but honestly it was more detrimental than anything. If you plan it to be this way, just don’t do it at all. There were way too many kids whose core memory for that Easter was crying. I was so disgusted, I won’t be back to...

Not impressed with my recent stay at Chateau Elan. All staff at front desk were not helpful and unknowledgeable. Due to their incompetency I was double charged for an item. I have called and have been transferred to their accounting department many times and it says mailbox full. Left messages for several other people and have yet to get a return phone call to try and correct the issue. Service at Versailles restaurant was slow and staff made you feel like you were bothering them. Rooms are showing their age and not very clean. Drip marks/stains from a liquid in bathroom and bedroom furniture. Strong smell of natural gas near pool/hot tub area. Not pleasant to smell such strong odor while trying to relax. Only positives to the trip was playing a round of golf and enjoying the winery but would not come back...

This place was a disappointment overall for me. The grounds are beautiful and the architecture is nice. My issue is with the value to service proposition of this place. I’ve been very blessed to have been to a couple really nice spa / hotel / restaurant places in my life. I felt that we paid 4 star prices here for 2 or 3 star value. Service was not bad, but not outstanding. Food the same. Our room didn’t have hot water for 2 nights. Called them immediately to fix it and they never did.

Truly not a bad experience overall. I just feel like you can spend the same money elsewhere and get a better experience.

I must clarify this is for the hotel and restaurant(s). I found the Spa at Chateau Elan to be fantastic and the winery...