HideAway Country Inn - Boutique Hotel in Ohio — Hotel in Bucyrus Township

I will start with the good things about this place. The Hunters Suite was adorable, the bed was really comfortable. The room was clean. The hot tub was amazing. Having Netflix was a plus. Staff seemed very nice. I really wanted to love this place and we tried very hard to but it was just not easy. The negative things overwhelmed the good parts unfortunately. The food was not good, we ate there the first night and we were just not impressed. They were short staffed so the service was really slow even though she was trying very hard. Breakfast is extremity over priced for a cold fruit pastry, 1 orange slice, 2 strawberries, some blueberries, and a slice of soggy lukewarm quiche with 2 pieces of cold sausage links. There is no breakfast menu and you don't get told what you are being served before they bring it out. It was not enjoyable. We decided to find somewhere else to eat for the remainder of our weekend.. which if you want fine dining you will be making an hour drive to the closest place. We went to Cameron's in Columbus - it was absolutely amazing. Saturday night we had a couples massage booked. This was the last thing we had to look forward to after everything else had been so disappointing. We called to check up on our massage time and were told to expect them to come to our rooms and get us anytime. They never showed up. We paid a substantial amount of money for a couples massage and extra money for a romantic package that goes along with it. And they just never showed up. No communication, no coordination. So disappointing. This was valentines day weekend and our anniversary, and every bit of romance was ruined by lack of customer service. The only good thing I can say is that Samantha did everything she could every time we were disappointed to apologize and try and make things right. Which is the only reason I am giving 2 stars instead of 1. If it hadn't been for her we would have left and gone to a hotel - we were that upset. We were refunded for the massage package that we did not receive and offered some other things as well. Which was a little redeeming. We had been looking forward to this weekend for weeks and to be this let down was just terrible. The ball was dropped so many times - and I didn't even mention them all in this review! :( With some better customer service and staff coordination this place could be amazing. I hope that things improve for future customers who trust Hideaway with their special occasions.

to the owners response to my review - I tried to be nice Let me correct the owner’s response for everyone. Hideaway scheduled a massage for us Saturday night at 9:45pm. We arrived, staff member misinformed us on check-in that our massage was Friday at 8:00pm. She then came back and told us she was wrong and it was Saturday at 8:15. Which made us have to rearrange our plans on Saturday evening. We called to let them know we were running a little behind at 6pm and to see if we could push it back to our ORIGINAL time. They said it should be fine and they would call back. Never called back. We did get back in time, we called at 8:15 (the time we were scheduled for) and were told to wait for a knock on the door. The knock never came. We were told we should have called again. Because when you pay $420 dollars you should have to make sure people do their jobs here apparently. Rich. We were in no rush for breakfast actually, we had nowhere to be at the time and we got to breakfast at 10am, actually. We were not the only people complaining about the food at breakfast. But clearly the owner doesn’t mind lieing and making up her own facts to make herself look like the victim in all of these reviews. Do not apologize for your actions while blaming it on others and your customers. You might as well not apologize at all because you don’t actually think you or your employees are doing anything wrong. Which is wrong. You guys messed up, and with the prices you charge for things your customer should be able to ask or request whatever they need and not have an issue. The customer is...

Planned a romantic getaway here Valentines Weekend. Upon check in we were told it would be a "few minutes" and to take a seat in the "bar". The bar was unattended so we could not order a drink, or even have a glass of water. We waited for an hour and forty five minutes before we could check in (we arrived a little after the check-in time) Upon entering our room it was lovely, however, we had ordered a dinner basket to be delivered to our room and with the delay in checking in our dinner would be coming in less than a couple of hours. We started to unwind and decided to turn the tv on - hey we did not have the kids, we could watch what we wanted!. The tv did not work.....Called the front desk and was told they would check on it. What ensued after that was a Monty Python movie. First one then another then another employee came in checking the same thing, told them the same information, over and over again. They then told us we would be "upgraded" to another room and that our dinner which was now over an hour late being delivered would be set up in this other room. We were advised this would be done in 20 minutes. Over an hour later we called again and advised please just bring our food as we were very hungry. The young lady running the desk brought our basket, the food was terrible. The pork was cold and overcooked, veggies were overcooked, the rolls were rock hard. The only edible part of the meal was the small slice of cheesecake for dessert. Our new "upgraded" room did not have a tv that worked and the fireplace was not working and no one knew how to make it work....... I think you get the jest. During this fiasco the young lady running the desk shared that the owner was gone for the weekend and there had been a large wedding and how stressed she was. The next morning we went to breakfast. It was ok. Not the quality we had enjoyed at other B&B's but at this point we were not expecting much. We asked our server what had happened the day before and she explained that there had been a large wedding party that had trashed many of the rooms, and it was basically a total fiasco the day before. We advised sorry to hear this. When she returned she was very kind and apologized and provided us a gift certificate to stay another time sharing that this was not the "Typical" experience. We thanked her and checked out. Fast forward a week ago Friday I reserved a room with our gift certificate for my husbands birthday. The reservation was 8 days out. I woke up Thursday in horrible pain. Had to see the doctor. Was advised to rest and of some other issues. We called the Hideaway to cancel our reservation for Saturday. When I called I spoke with "Deb" I explained that we had a reservation but I will sick and that we would like to cancel and will be rescheduling for a couple of months out. She never said sorry to hear your are sick etc, simply - "Whats your certificate number" I advised I didn't know but would get the certificate and give her the information. She did not respond. When I got the certificate I told her there was not a certificate number. Deb still didn't respond. She then said "Well your certificate is now voided because we have a 14 day cancellation policy you should know that since you stayed here before" I explained I had not even made the reservation 14 days in advance. Deb advised too bad. She was so nasty I handed the phone to my husband. Deb asked him what he did for a living and he explained that he owned 4 businesses. She then advised that she had 3 empty rooms this weekend and what a hardship it was..... basically it went nowhere. Long story place - the rooms could be nice if maintained - this could be a great place with the right management/owner. This is a business owner who doesn't understand customer service and doesn't take accountability for their mistakes. I would never recommend this place to anyone. Total waste of money. Buyer beware. Instead of a romantic-relaxing getaway you will end up at the...

Long but worth your time! We stayed here 9/14 - 9/16 as part of our covid honeymoon. Based on our experience, I would not recommend this place. Add-Ons. While booking over the phone, I added the Scavenger Hunt, the In The Mood For Love package & the Private Dinner For Two. I researched before booking. The scavenger hunt was $35. No where does it hint or say 35 per person. I was charged twice for this service, when questioned, they stated it is per person but nowhere on the website or in there welcome folder does it hint or say per person, but other services do. Whatever... but the most disappointing part was I walked into our room for the first time, I literally saw and found all the items within 30 seconds. There was no effort nor a sheet of clues. We didn’t want to complain but I was very upset that I paid $70 for that… Later that night the manager approached us saying it was done incorrectly and offered to redo it but around the grounds the following day. The next day, we had plenty of interaction with the staff nothing was said to us. They left and never fulfilled their promise to redo it. Now I'm ripped off. The in the mood for love package… this was probably the worst rip off. While at dinner they come to your room, set up 36 lit candles, run the bath, turn the lights low & set up soft music. When booked over the phone, never was I told they couldn't do this service due to covid and was never steered in another direction. So, we entered the room and I noticed unlit candles set up already . So, I asked about the candles and this package. Then, I was told they cant do this service so we set up the candles ahead of time, but we can't do anything else. So, I was robbed of my money. They charged me for something they knew they couldn’t do and expected setting up 27 candles would be just as fulfilling & worth $89. A TOTAL RIP OFF. Now, the private dinner for 2 was probably the better part of our stay but days before, I was getting calls & texts changing the day and time of our dinner. It was changed 3 times. Now we know why our dinner was changed. They changed the table over from the couple before us, but all the burnt out tea light candles were not replaced. The service was questionable, but we tried to be understanding due to the many comments of being “too busy” and having to “run around all day”. The food was very good no complaints there at all. We also left a generous tip on the table in hopes of better service throughout our stay but as some hints above, we did not receive it. The following day floored me. We hung out in hopes for the scavenger hunt that never happened. So, we walked around the grounds. They boast a beautiful garden, but it was not upkept and honestly very ugly to look at. They never cleaned out the buckets on the tables for cigarettes and it looks like its been a long time since they dumped them. All of the staff up and left at 4:30PM and We were left completely alone. We were the only ones staying that night and there was no notice of their leave and no number left behind if we needed assistance. Then at 6:30PM we saw they never cleaned up our breakfast from that morning. It really bothered me that they were sitting around until they left at 4:30 and couldn't find the time to simply pick it up. Very unprofessional. Now I see why everything is “running behind”. When checking out, I addressed our issues and he wasn’t able to help so I asked for someone who can help to call me that day. I never received a call. So, I called and had to leave a message. A few minutes later Teresa contacted me. She was kind but she couldn't help us. All I wanted was a refund for the hunt and the in the mood package, not anything more. She stated that the owner does not give a refund no matter what, so that really disappointed and upset me. RIDICULOUS! So needless to say, this place is definitely not worth the money you spend. Unfortunately, I think it can be a great place, but it needs a lot of work. I...