Vista Court Cabins and Lodge — Hotel in Buena Vista

What I appreciate the most about Vista Court Cabins is the timeless mountain town atmosphere (circa 1963-ish?) with the right amount of tasteful amenities for modern travelers. The photos from the owner are accurate, so I don't need to upload any interior photos. Trust me, Randy and Robin got every single detail right. What a team! 👏🏆

We stayed in cabin #3, the Wildwood studio, and it was ✨perfect✨ for a couple with no kids. We didn't bring our dog this time, but we could if we wanted to. My standards for cleanliness are not "white-glove", but this little cabin was as spotless as it could have possibly been. Bathroom: better than hotel rooms I've stayed in, and still quaint and charming. The full bed was firm and comfortable, clean sheets and extra blankets were available. The kitchenette has a cute lil' electric stove, stocked (and gorgeous) cabinets, including 4 wine glasses 🍷, coffee maker, toaster and knife block! Forgot your wall charger? There's a USB/standard outlet on top of the card table. I am so impressed with the amenities I feel it would be silly to list them all. Amazing.

If you've got kids in tow, or want to plan a mountain getaway party, this place is also perfect for you. We will return for more...

I am very upset by the customer service, or lack there of at this place. I was traveling to Buena Vista, with my sister. She has terminal cancer and is hyper sensitive to many things. Smell being one of them. We arrived at the cabin and immediately my sister had a huge reaction to the musty smell. We could not stay and checked out around an hour after checking in. We explained we had to leave because of her reaction. My sister talked to the owner Pam, the next day to see if any refund was possible, considering the circumstances and the fact that we did not spend any time in the cabin. Pam became extremely defensive and made it all about her and her livelihood, rather than about this particular situation. I am in retail ,where customer service is tantamount. This is not how to treat difficult situations. Needless to say, no refund was given, not even for one night, which would have been the decent thing to do. Greed trumps...

If I could give less than 1 star I would. This place is beyond awful. Their customer service has been terrible. My mom and my aunt went up to their cabin for a two night stay and had to leave within the first hour because of a foul smell in the cabin they were staying in. I understand that this is someone's livelihood, but I got to say the way handled this situation is atrocious. My mom has terminal cancer and is very sensitive. I sent her and my aunt to the cabins for their birthdays. The smell of the cabin they stayed in was so intense that my mom started feeling sick immediately. Instead of the owner apologizing and offering to either clean it again or replace the money, she got very defensive and basically blamed my mom for it not working and said the only way they would return any money was if they could rent out the cabin for one of the nights and then they would return one nights worth. This is such bad...