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I picked this campground because it was convenient to the Mount Washington Cog Mountain Railroad, and also because we are KOA Rewards members. Although the staff was friendly and helpful, I cannot recommend this KOA for 3 reasons. ||1. I reserved a pull-thru site with full hookups, and when we arrived, we were assigned Site 18. But in positioning our camper on that site, we noticed a strong sewage smell adjacent to the bus in the site next to Site 18. The staff person who guided us to the site found that a hose from the bus had been stuffed into the sanitary sewer stub-up that was located between the two sites (right outside where our camper’s bedroom would be located). With the hose inserted into the sewer stub-up, the sewer cap could not be placed on the sewer stub-up to seal it. The staff person removed the hose and installed the cap on the sewer stub-out. But we could still smell the odor. When we complained about the odor to the office, they sent another staff member to check. He removed the sewer cap, re-inserted the hose into the sewer stub-up, dropped a deodorizer packet into the sewer, and stuffed a plastic bag into the connection around the hose. But he did not install the sewer on the sewer stub-up because of the hose (see attached photo). At that point, we went to the office and asked for a different site. We were told all the sites with sewer connections were reserved, and we were offered either of 2 back-in sites which did not have sewer connections. Deciding that was better than having a stinky sewer outside our camper bedroom window, we accepted a back-in site without sewer (Site 28). The camp office did refund the price difference between the 2 sites. However, in a subsequent conversation with the owner, he admitted that there had been odors from the sewer stub-up between the bus and Site 18 when campers were using the dump station.||2. After setting up our camper on Site 28, we found that cable TV was not available at the site. We were told by the owner that the price we were paying for Site 28 was the price for sites with no sewer and no cable TV. The owner also told us that we should have asked if it had cable TV before we “chose” the site. The website for this KOA shows cable TV as an amenity. It does not say that cable TV is only available on full hookup sites. As KOA Rewards members who have camped at KOAs in 7 different states, we have never had a site at a KOA campground without cable TV (including back-in sites and sites without sewer). So we assumed all sites had cable TV and never thought to ask whether Site 28 had cable TV. The owner offered to let us leave and give us a full refund. But it was already after 6 pm and we had no place to go and tickets to the Mt Washington Cog RR the next day. So we were stuck. We did not appreciate the owner’s comment that we should have asked about the availability of cable TV before we “chose” this site.||3. The final disappointment with the site we “chose” was the traffic noise from Hwy 115 which was near Site 28. This traffic noise is especially noticeable in the AM. ||||If you stay at this KOA, you should try to avoid the sites near Hwy 115 and make sure you understand which amenities are available at the site you reserve. In short, we were not happy campers, and would not recommend this KOA to anyone travelling...
Read moreI picked this campground because it was convenient to the Mount Washington Cog Mountain Railroad, and also because we are KOA Rewards members. Although the staff was friendly and helpful, I cannot recommend this KOA for 3 reasons. ||1. I reserved a pull-thru site with full hookups, and when we arrived, we were assigned Site 18. But in positioning our camper on that site, we noticed a strong sewage smell adjacent to the bus in the site next to Site 18. The staff person who guided us to the site found that a hose from the bus had been stuffed into the sanitary sewer stub-up that was located between the two sites (right outside where our camper’s bedroom would be located). With the hose inserted into the sewer stub-up, the sewer cap could not be placed on the sewer stub-up to seal it. The staff person removed the hose and installed the cap on the sewer stub-out. But we could still smell the odor. When we complained about the odor to the office, they sent another staff member to check. He removed the sewer cap, re-inserted the hose into the sewer stub-up, dropped a deodorizer packet into the sewer, and stuffed a plastic bag into the connection around the hose. But he did not install the sewer on the sewer stub-up because of the hose (see attached photo). At that point, we went to the office and asked for a different site. We were told all the sites with sewer connections were reserved, and we were offered either of 2 back-in sites which did not have sewer connections. Deciding that was better than having a stinky sewer outside our camper bedroom window, we accepted a back-in site without sewer (Site 28). The camp office did refund the price difference between the 2 sites. However, in a subsequent conversation with the owner, he admitted that there had been odors from the sewer stub-up between the bus and Site 18 when campers were using the dump station.||2. After setting up our camper on Site 28, we found that cable TV was not available at the site. We were told by the owner that the price we were paying for Site 28 was the price for sites with no sewer and no cable TV. The owner also told us that we should have asked if it had cable TV before we “chose” the site. The website for this KOA shows cable TV as an amenity. It does not say that cable TV is only available on full hookup sites. As KOA Rewards members who have camped at KOAs in 7 different states, we have never had a site at a KOA campground without cable TV (including back-in sites and sites without sewer). So we assumed all sites had cable TV and never thought to ask whether Site 28 had cable TV. The owner offered to let us leave and give us a full refund. But it was already after 6 pm and we had no place to go and tickets to the Mt Washington Cog RR the next day. So we were stuck. We did not appreciate the owner’s comment that we should have asked about the availability of cable TV before we “chose” this site.||3. The final disappointment with the site we “chose” was the traffic noise from Hwy 115 which was near Site 28. This traffic noise is especially noticeable in the AM. ||||If you stay at this KOA, you should try to avoid the sites near Hwy 115 and make sure you understand which amenities are available at the site you reserve. In short, we were not happy campers, and would not recommend this KOA to anyone travelling...
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We first contacted the KOA by email last winter, we were interested in having a wedding there. We had never been there or stayed overnight there before. We were going off of the pictures online of the place and it did look beautiful. Brad, one of the owners, responded back to us immediately. They were open to having us do it there. After a few emails he had us call him, he and his wife were so so incredibly helpful and nice. We ended up having our family from Texas, and some local family members, rent a few of the cabins. We also rented a cabin for two nights. The cabins were the perfect place to get ready with loved ones. They were very clean, comfortable, and had that cute cabin feel. And the beds were comfortable! We joke that Brad became a part of the team because throughout the wedding planning process he was always there to answer questions and even had great suggestions. They had never had a wedding there before so a few adjustments needed to be made and Brad and Bex went above and beyond to accommodate. Including adding an outlet near one of the pavilions for the DJ to set up. They have a hayride that they take people for rides on, which he used to drive the bridal party and bride down to the ceremony site. During that ride you could feel the sense of community there. Staff and guests were all waving. We used a campsite for the ceremony which was just beautiful, with woods all around, the scenery was perfect. All of the workers were super nice and helpful, they helped us do some setup and breakdown of the wedding. The whole place was just beautiful and we love the people there. We recommend the Twin Mountain KOA and we will absolutely be going back again for our...
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