Willows Motel & Restaurant — Hotel in Charlestown

So i reserved back in June for Aug stay. I got emailed an invoice with the pricing of the room for the 2 nights. Today 3 days before my trip down i call and they stated that my room rate went up and i asked for the manager to call me back. He never did he decided to email me cancelling my reservation and stated that it was a invaild credit card and they tryed to collect 175.00 pior to coming in for the stay. I called and spoke to a women there and she said they have been doing that for years. I explained to her they never did that before to me and why would they cancel my stay when i never did that. I always have put my card on file and pay in cash when i check in. She also claimed that they take the 175.00 10 days pior to check in today is 3 days before check in and why 175.00 when they claim the room rate a night was up to 195.00 very unprofessional And disappointing. shady very upsetting and when i wanted to speak to the manager they claimed he was gone but he had time to email me...

Our family has been coming here for years. We now come with my kids families and we all stay dockside. We have separate rooms but can all sit outside together. Wife and I stay in the end rooms with the kitchen and the boys all stay in adjacent rooms. My son with 4 kids stayed in the rooms with 4 2 bunk beads and a kitchen and master bedroom with a King size bead. The rooms are right on the water at Foster Pond. There are acres of land right outside your doors for the Grandchildren to play on. So much to do at the hotel plus we are so close to everything. Watch hill,Masquamacutt, Gallilea, Westerly, Blue shutters beach, Nordic lodge, hungry haven, Roger Williams zoo.. The rooms are not high end but they dont cost 250 a night. We have checked out other motels and we were not impressed. This place has been family owned and is taken care of by the family. Very safe place. Pond with paddleboats and canoes . Fishing, big inground clean pool. Shuffleboard, billiards ,...

Stayed her for my anniversary. Was happy that they allowed me to stay one evening. They said it was a two night minimum and I called last minute so they allowed it. Drove from New York to Rhode Island. Check in is at 4 and we arrived at 130. I knew we couldn’t get into the room that early but literally not a minute earlier. They also wouldn’t allow us to use the lake/boats except in the hours of 4 which is check in, and 11 the next morning. I understand there’s rules but accommodation is key. The grounds were beautiful. The rooms were so out dated and literally smelled like they dipped the room in Lysol. The doors in the rooms were interior doors. Hollow wood and water damaged. Over all wasn’t awful but not a place i would recommend or go back to. Any hotel I’ve ever stayed at allowed early check in or in the very least to use their grounds if you arrive early. We made...