Westport Inn — Hotel in Webb City

When I arrived during open hours, the office was closed & locked. There was no sign or information telling me what to do or how to check in. I googled the property and called the phone number listed. I got a recording telling me to text or leave a voicemail. I did both while waiting in my car. I did receive a text response and was told to text my id. They charged my card, then I waited a few minutes more. I finally texted "Hello?". They texted me the unit number and check-in code. The room looked fine, so I unloaded and initially the tv seemed ok, but the options were extremely limited. Then it went out completely due to the internet being out. So I couldn't get online or stream on my computer either. I texted and the person said they had to reset it. I waited awhile, then texted asking when they thought that would be done. No reply. After waiting about 40 minutes with no reply, I called and of course got a recording. I left a voicemail saying I needed a refund . I texted this as well. No response. I called Expedia customer service, and they couldn't reach the staff either. They immediately gave me a full refund and I went to the local Best Western where I was treated like a queen, upgraded to a king suite, and given my points even though I hadn't booked on their site. I finally got a text response telling me they are "sorry you feel that way". Are you kidding me? How else am I going to feel? You could at least apologize for the bad service and experience. Then they had the nerve to tell me to "have a great evening". Well I did, but certainly not because of them. If you aren't going to be on-site, then text your guest explaining how to check in. I don't appreciate arriving to a locked office with no instructions. I never did speak with anyone. They just want to text. If you can deal with that, maybe it is still for you. Very...

I booked this cottage property because of all the great reviews and it looked super cute but I did not have a positive experience. I waited for 45 minutes until 3 pm in the parking lot for an employee to arrive. I figured someone would show up because check in is at 3 pm. The hours posted on the office said office hours are until 4 pm so when nobody arrived by 3 pm, I called the number listed for the property and then was given instructions by text how to enter a code to gain access to my room. Why nobody texted or emailed me instructions when I booked the room is beyond me. I had changed my travel plans so that I could get there right at 3 pm based on other reviews I read where people had issues checking in during evening hours. Arriving early did not benefit me and furthermore, when I finally gained access to my room, I found that the bathroom had not been cleaned, only the bed was made. The floor needed a sweep as well and the coffee had not been stocked. I would have appreciated a discount or refund but was told that I can not have a refund if I stayed in the room. So I decided to leave because I was not going to stay in a room that had a dirty toilet, sink and shower unless I got a discount, which was not offered. I had to load my belongings back into my car and go find a different hotel for the night. I wish my experience had been better because the room was cute, but very small. I wish my experience here had...

We booked our room well in advance via Hotels.com|I sent a message 2 weeks before to let them know our approximate arrival time. A message came back asking us to send them photographic ID. I wasn’t comfortable doing this as I’d never been asked for this before and so I left it thinking I would produce the ID at check in as normal.||We arrived at 3.25 pm which was within the check in hours stated that started at 3 pm. The accommodation is sited right next to a busy road. |The office was locked, there was no one there. I telephoned the number displayed and no one answered. As directed I left a message on the answer phone. ||30 minutes later (after a 6 hr journey along Route 66) we still hadn’t heard back so I rang again and left a second message.|Another 10 mins elapsed and we rang a third time. This time a lady answered. I explained the situation and she told me she didn’t have our booking, No apology or anything. I told her I had an email confirming our booking from Hotels.com , she took the reference number and reiterated she didn’t have our booking. ||When I telephoned Hotels.com later, after we had booked into another hotel , they told me that because I had failed to supply my ID the booking had not been confirmed which is why the lady had no...