The Hideout Hotel at Cookeville, TN — Hotel in Cookeville

We left the treehouse today September 28th 2025. This is a great idea and we would have loved our stay except we didn’t. And here is why: 1. Water only got warm, it never got hot. 2. Pizza oven didn’t work (cord broke in half) which sucked because we paid extra for the pizza kit and privacy of our own pizza maker. 3. Grill regulator didn’t work. It took over 45 minutes to cook bratwurst on the highest heat setting. My bf had to fix it since maintenance didn’t show up on scheduled time and e had thick steaks to cook for dinner that night. 4. One sink was broken. 5. Jukebox was broken (and has been broken since February which we didn’t know till we go there) and we were looking forward to dancing to that. 6. If you have allergies I would be cautious about going. From all the dust my bf was stuffed up and sneezing nonstop. We had to leave a night early. Treehouse has a strong mildew smell to it but you do get used to us after awhile. If some of this was fixed, I would go again. But when you pay for a “luxury” treehouse and you experience all the above, it’s very disappointing. Hoping this comment doesn’t get deleted like my other ones. The idea and location was great. But they do need to spend some time fixing these things before renting this out to the next person. It was cute. And I do believe people have had great experiences there. I think we just got caught up in a time where things were just needing some major TLC. this comment isn’t meant to be mean. It’s meant to Be honest and I hope they fix these things so the next person has a better experience. And I am only speaking to the treehouse and not the cabins. Oh, we loved we could take our dogs.

UPDATE: Here is a response back to their comment below:

Your response reads as defensive and unprofessional, especially compared to the tone of my review. A business reply should acknowledge concerns and show commitment to fixing issues, not dismiss or attack the guest.

Bringing up my cancellation request is irrelevant to my review and feels like an attempt to discredit me rather than address the actual problems we experienced. Saying I “appeared determined to secure a refund throughout my stay” comes across as accusatory and dismissive. My review clearly stated that a refund was not our goal; I was simply sharing issues so future guests could be aware of them.

Rather than acknowledging the broken pizza maker, grill, jukebox, dust, and mildew, your response minimizes these issues with excuses about animals or hard-to-find parts. Guests paying for a luxury stay expect working amenities, not reasons why they are broken. Statements like this being the “first complaint we’ve received” or referencing “hundreds of positive reviews” further undermine honest feedback and come across as dismissive rather than empathetic.

A professional response would have thanked me for the feedback, apologized for the issues, and outlined what is being done to fix them without bringing private booking history into the conversation. I hope this feedback is taken seriously so future guests can enjoy the treehouse as it was intended.

Also, no one wants to walk two and a half football fields long with a pizza in their hand….

I understand that you mentioned this was the first complaint regarding the hot water heater. I did notice that there were at least two reviews within the two weeks prior to my stay that also mentioned issues with the hot water. I wanted to bring this to your attention to ensure future guests have a better experience. I have attached images of those reviews incase they...

We live near Nashville and I took my 11 year old niece and her pup to get away for a night. We had the absolute best time and it was like the coolest sleep over ever! They really thought of everything at here- I was so impressed. Even the sheets and towels were so nice and comfy. The decor is absolutely beautiful and every detail did not go unnoticed. You can tell a lot of thought and care went into making this place! We brought ingredients to make pizzas and used the pizza oven- it is such a great memory! We wish we had stayed longer but will definitely be back. Ended our trip with a hike to Burgess Falls and definitely recommend that! The only thing is I wish the cabin could get a little cooler inside but know we were in the country and we had fans so it worked out fine! It was very quiet and serene. Can’t...

Best air bnb we’ve ever stayed at! First of all it’s adorable! But also the amenities and comfy bed (most comfortable bed I’ve ever stayed in) and they thought of everything! There wasn’t a thing we were missing to make us comfortable! The sauna and cold plunge were such a nice addition and really enjoyed the hot tub with a view! Perfect romantic getaway but also can’t wait to bring the kids next time! Enjoyed pickle ball and golf too! Only wish we had more time! The host was super helpful with the surrounding area suggestions and we enjoyed some coffee shops and Cummins falls! This place is going to be an annual spot for us! Can’t...