Hemlock Campground & Cottages — Hotel in Coolbaugh Township

This is such a beautiful space. It’s unfortunate that the management doesn’t match the scenery. We came here to celebrate our moms birthday and seeing that we have an exceptionally large family, my mom spoke with the management upon her arrival to let them know that additional family members would come but not stay the night to celebrate the birthday. The management acknowledged that we were going to have additional people per camp site (we had rented 3 in total). When the first group of our family members (who happen to be darker in skin color) arrived to the camp, the women who checked them in stated that the addition to the group was too many people (even though management already approved the additional group). When our second group had arrived to the campground, management did not say anything. Two of our vehicles decided to head out for a few minutes to pick up snacks. Maybe it was us having difficulty with getting the gate key to work or maybe we just ‘looked’ like a good diverse group of people to attack. I was driving in front of my brother and I should just say my brother has a lowered vehicle and a modified exhaust. There were other vehicles present and were fairly loud but did NOT get stopped. There are also two speed bumps after the exit & the speed limit is 5 MPH. As my brothers car was exiting, one of the women in the management stopped him before he went over the second speed bump and told him that he was not allowed to drive over 5 MPH. He wasn’t driving over 5 MPH & I should say that his car rev’s when he needs to come to almost a complete stop to go over the speed bumps. He tried to tell her that he was not speeding and he apologized but she did not care to listen. When we came back, this woman made it her purpose to stop him before entering the camp site, approached his vehicle, stuck her hand in the vehicle and started pointing her fingers in my brothers face telling him that he needed to get out his car, leave it in a space that was not monitored and walk back to the campsite. What makes this more upsetting is that not only was this woman SCREAMING in my brothers face, she was being extremely disrespectful to everyone that was involved. Even after apologizing and still abiding the speed limit, she told him to get out and that she would provide a refund. She also insisted on calling the POLICE if my brother didn’t walk to our campsite (which wasn’t close & just to make things worse, my brothers wife had a foot injury). Mind you, we were all present to celebrate my moms birthday. At this point, we were all upset that we could no longer celebrate my mom. I stepped out the vehicle to speak with this woman and she proceeded to yell at me too. I wanted to simply explain to her that there was no way he was speeding especially because he had a child in his back seat. I prompted her to with a question, “If anyone else on this campground does something that YOU do not agree with, do you just kick them out?” And she said of course not.... (Not sure if it’s just me here, but I think the right terminology here to use is that this woman is a hypocrite?) We prompted her and asked so then why are you kicking him out? She wasn’t able to find an answer for us. My sister continued to state that the woman was stereotyping my brother and his vehicle and let me tell you .. this woman reacted as if she was set on fire. Started yelling and screaming and saying nobody was getting a refund and then stated that we all had to leave. This just don’t sit right with me .. (please check the full...

I honestly did not wish to leave a one-star review on such a lovely, organized, clean campsite, but I felt that something should be addressed. During our stay, our dog unfortunately got into a small scuffle with another pet. It was the first time she had ever shown such behavior, and we were quite shocked on our part. The other pet’s owner was very kind and understanding about the altercation, reassuring us that everything was fine. No physical harm whatsoever came to their dog. This happened on a walk in the morning, during which she was on the leash, harnessed and everything. One slip, however, and she became loose. It was purely an accidental situation that perhaps could have been prevented had there been more tension and high alert. However, the atmosphere was calm and everyone was relaxed on vacation, so the mishap transpired. After the fact, we were still very new to the place (as well as new to camping in general) and unaware that pets had to be on a leash at ALL times, so our dog was left to stay on our unit of the campsite and ours only (much like the dog always left unleashed just next door). We were hugely regretful of the misadventure and quietly reflecting on our pet’s unforetold behavior when suddenly, the owner came over, already on an angry, loud tirade. We were taken aback, as we had thought that the situation was managed and did not have a chance to respond to her very one-sided, undignified rant. We tried to explain the situation more clearly, but she was exceedingly unwilling to listen and made no attempt to resolve the matter in a more civil manner. Of course, per policy, we had to leave, which we understood completely, despite the regret of leaving such a charming campsite. Had she made even the smallest effort to have an actual conversation instead of accusing us, pointing fingers, and treating us like common criminals (which was severely dehumanizing to say the least), we would have parted ways with sincere apologies and big, rueful smiles. Through this experience, we learned an important lesson about the disposition of our dog’s behavior to other dogs. And through this review, I hope the owner realizes that every camper is not out to get her, people do not intentionally set their dogs on other peoples’ pets, and no-one is valiantly attempting to ruin her camp’s reputation. Please understand that most people want to resolve issues respectfully, regardless of other terrible customers the owner must have had in the past. Accidents always happen everywhere, especially at places where people are relaxed and enjoying themselves. As such, I would like for you to reconsider your problem-solving skills and consider peaceful, well-placed words instead of flying into a violent rage. I hope my feelings got through to you.

Sincerely, a camper who’s had a great one-night stay, despite the following series of...

First encounter with the owner was great. She was very informative and kind on the phone as I booked the weekend Second encounter was great as I checked in. Third encounter was not so great. Owner Barb was rolling around in the golf cart close to quiet hours which was a good reminder that quiet hours was approaching. Knowing quiet hours was close we lowered our speaker and voices. Throughout the next hour owner Craig was rolling around in his golf cart multiple times doing checks. At this time it was quiet hour. Not once did Craig stop to say lower your voices or turn down your speaker so we figured our voices were low enough and that the speaker was at a reasonable noise. There were only 6 people at our fire so it was not a big group at all. As we were finishing up our snacks owner Barb came in hot out of nowhere yelling at us that it is quiet hours and then accused us of turning off our speaker when she rolled around the first time. I said it has never been off and that we simply lowered it when we realized quiet hours was approaching. I also mentioned that Craig was around several times after quiet hours and that he didn’t mention anything to us so we figured we were okay. I was being calm cool and collective and kept sincerely apologizing and Barb kept copping attitudes with us and then told us to turn our speaker completely off and that people were complaining. Which is funny because the campsite across from us was part of our family, the two campsites next to them still had fires and people out, the campsite immediately next to us weren’t even there because we saw them come back as we were going inside, and there was no campsite on our other side as we were next to the dumpsters. The hostility of Barb was extremely uncalled for and she did not care to listen to what I was saying when I tried explaining Craig never said anything to us and kept blowing off my apologies. We booked two campsites and bought multiple bushes of wood from the campgrounds both totaling over $600. $600 to be yelled at and accused of. We were so disgusted by her behavior that we picked up and left the next day instead of staying our last night....