Black Hills Bungalows — Hotel in Custer

This is a candid review of our recent stay in Cabin #9 during the month of April, 2025. My daughter, her family, and I—a total of five people—spent two nights there.

While we enjoyed certain aspects of the cabin, such as the spacious jacuzzi and the variety of streaming services available on the large television, several issues detracted from our overall experience. The most significant problem was an unusual odor in the kitchen upon arrival. Though maintenance staff responded promptly and attempted to resolve the issue with cleaning solutions, the underlying cause remained unidentified. This is concerning, and I hope you'll investigate further to prevent similar situations for future guests.

Furthermore, the provision of amenities was severely lacking. Receiving only single-ounce bottles of shampoo and conditioner for five guests was truly inadequate. We were also surprised to find no Kleenex provided, a basic amenity expected in most accommodations. These omissions forced us to make an unnecessary trip into town to purchase these essential items.

The kitchen itself presented further challenges. The lack of a griddle proved inconvenient, necessitating the use of a damaged skillet. The presence of only one, and that a dirty, oven mitt, was also a hygiene concern. Minor details, perhaps, but indicative of a lack of attention to detail.

Finally, the larger bedroom's design needs improvement. The absence of a barn door to conceal the washer/dryer within the closet compromised the aesthetic appeal and functionality of the space. Additionally, the awkward positioning of the television—requiring us to watch from the dining table rather than the sofa—is an ergonomic oversight.

I understand that these are minor inconveniences in the grand scheme of things, however, for the price point of your resort, a higher standard of provision and attention to detail is expected. I sincerely hope these comments will be considered constructive criticism and contribute to improving the guest experience in Cabin #9 and...

My honest feedback following our recent stay in Cabin #9 during the month of April. My daughter, her family, and I—a total of five people—spent two nights there.||While we enjoyed certain aspects of the cabin, such as the spacious jacuzzi and the variety of streaming services available on the large television, several issues detracted from our overall experience. The most significant problem was an unusual odor in the kitchen upon arrival. Though maintenance staff responded promptly and attempted to resolve the issue with cleaning solutions, the underlying cause remained unidentified. This is concerning, and I hope you'll investigate further to prevent similar situations for future guests.||Furthermore, the provision of amenities was severely lacking. Receiving only single-ounce bottles of shampoo and conditioner for five guests was truly inadequate. We were also surprised to find no Kleenex provided, a basic amenity expected in most accommodations. These omissions forced us to make an unnecessary trip into town to purchase these essential items.||The kitchen itself presented further challenges. The lack of a griddle proved inconvenient, necessitating the use of a damaged skillet. The presence of only one, and that a dirty, oven mitt, was also a hygiene concern. Minor details, perhaps, but indicative of a lack of attention to detail.||Finally, the larger bedroom's design needs improvement. The absence of a barn door to conceal the washer/dryer within the closet compromised the aesthetic appeal and functionality of the space. Additionally, the awkward positioning of the television—requiring us to watch from the dining table rather than the sofa—is an ergonomic oversight.||I understand that these are minor inconveniences in the grand scheme of things, however, for the price point of your resort, a higher standard of provision and attention to detail is expected. I sincerely hope these comments will be considered constructive criticism and contribute to improving the guest experience in Cabin #9 and...

My honest feedback following our recent stay in Cabin #9 during the month of April. My daughter, her family, and I—a total of five people—spent two nights there.||While we enjoyed certain aspects of the cabin, such as the spacious jacuzzi and the variety of streaming services available on the large television, several issues detracted from our overall experience. The most significant problem was an unusual odor in the kitchen upon arrival. Though maintenance staff responded promptly and attempted to resolve the issue with cleaning solutions, the underlying cause remained unidentified. This is concerning, and I hope you'll investigate further to prevent similar situations for future guests.||Furthermore, the provision of amenities was severely lacking. Receiving only single-ounce bottles of shampoo and conditioner for five guests was truly inadequate. We were also surprised to find no Kleenex provided, a basic amenity expected in most accommodations. These omissions forced us to make an unnecessary trip into town to purchase these essential items.||The kitchen itself presented further challenges. The lack of a griddle proved inconvenient, necessitating the use of a damaged skillet. The presence of only one, and that a dirty, oven mitt, was also a hygiene concern. Minor details, perhaps, but indicative of a lack of attention to detail.||Finally, the larger bedroom's design needs improvement. The absence of a barn door to conceal the washer/dryer within the closet compromised the aesthetic appeal and functionality of the space. Additionally, the awkward positioning of the television—requiring us to watch from the dining table rather than the sofa—is an ergonomic oversight.||I understand that these are minor inconveniences in the grand scheme of things, however, for the price point of your resort, a higher standard of provision and attention to detail is expected. I sincerely hope these comments will be considered constructive criticism and contribute to improving the guest experience in Cabin #9 and...