Icon suites — Hotel in Dallas

Only good I can say is the size of the bed, the TV could be good but the remotes barely work, all the staff offer Rude & horrible customer service especially during checkout time it's ranned with evilness. A few of the rooms has bed bugs so stay at your own risk, the towels are stained, thin and cheap. For this place to be so pricey in a low income neighborhood they should really consider offering better customer service, and offer better value and service for the customers. We are the reason you have a business, and you are running the ones that care what they pay for away. I don't even consider extending my stay. I don't feel like a Icon...

THEY'RE BED BUG INFESTED EVEN UNDER THE MATTRESSES....THE CUSTOMER SERVICE WAS VERY BAD ABOUT IT...THEY DON'T REFUND OR LIKE TO ACCOMMODATE YOU, WHEN YOU DISCOVER A PROBLEM......THE BEDS ARE WORN OUT....THEY ARE QUICK TO SAY THEY'RE CALLING THE POLICE, BECAUSE THEY DON'T DO REFUNDS BEHIND HAVING BED BUGS😡😡😡...ROOM 118 IS VERY INFESTED, SO BE CAREFUL IF YOU'RE PLANNING YOUR STAY...

First off let me just say this is a diamond in the ruff don’t let the outside fool you. The rooms are great . And the bonus the rooms all have smart tvs Service is nice . Rooms clean hottest water ever . Nice beds even the curtains are nice . And rooms have lights that u can control. This is not sponsored I have paid...