Talus Rock Retreat — Hotel in Dover

**Updated after August 2024 Corporate Retreat

We had such a wonderful experience we decided to return with a much larger company in August of 2024 for another corporate retreat. Somehow Talus Rock exceeded the service they provided the last time we visited. From beginning to end (planning to completion of the retreat) the service, quality, and kindness was remarkable. They were organized, patient with me and all of my endless questions, and talented. We arranged a murder mystery dinner with Talus Rock for the Saturday night of the retreat. Talus Rock spent months perfecting the evening and it was very evident that their hard work paid off. We had a large group (just shy of 70 adults) and weeks before the event they individually contacted each participant providing a detailed synapsis of the evening, character details, costume recommendations, everything you could want. The attendees who flew in from all over (mostly from the US, portion of international guests) for the retreat were unbelievably excited for the evening. When the evening came Talus had set up the grounds more beautifully and elaborately than many weddings I had attended. Every detail from name tags, bakery purchased wedding cake (the murder mystery took place at a wedding), toasting beverages and cups and a phenomenal catered dinner during the "wedding," accommodating all dietary restrictions were taken care of with perfection. I was nervous that such a large group would be difficult to engage in the experience. That was not the case, ALL attendants had a wonderful job and were appropriately integrated into the night. The evening had so much laughter and excitement that we didn't want it to end. Can't recommend this retreat center and event enough. We can't wait to do it again. A million thanks to creating such bonding memories over the weekend. 6 out of 5 stars:).

We recently hosted a weekend work retreat for a gaming company at Talus Rock. The facility could not have been more perfect and it was exactly what we were looking for. The retreat center itself had excellent kitchen facilities, plenty of tables for board games and meetings, a perfect outdoor space for setting up catering outside, and beautiful rooms. The grounds are very special and it is obvious a lot of care goes into the facility. Also plenty of parking and great location. The staff was lovely to work with, all kind, available, and helpful. Check out and in was extremely easy We also booked a murder mystery event and the chef was very kind and Chairis (spelled wrong) was fabulous and many of the attendees said the murder mystery was their favorite part of the retreat. They also organized a nice scavenger hunt to explore downtown. We are really grateful to Talus Rock, it was exactly what was needed after a long time of not being able to gather and finally with everyone vaccinated we were able to celebrate being together at this...

Beware : Worst experience and regret falling for fake online advertising/ reviews (photos attached)

Went to this resort to spend 3 days/nights with family seeing nice reviews and photos online. We drove from Seattle to Sandpoint during winter to get stuck in this rat hole. The place is nothing like what they promote online and in reviews. We booked 3 nights in their Syringa suite (which was recommended when I called them a week back. They mentioned they have 2 suites with kitchen - Syringa and Nooma and recommended Syringa for a family stay). Realized that we are trapped the moment we entered their place (I have attached all the photos).

The room was more like a garage space converted to a room. Room door opens directly to the dining/reception area. Whole suite was messy and the oven even had left over burnt food particles in it. Bathrooms were gross and broken walls had flies and insects coming out.

The dishwasher literally teared open with wires hanging out and we were worried about the safety of our puppy and kid. The toaster was no better than a dirty rusty trash can.

The bedroom in the suite was so tiny and suffocating. The tiny little wiggly curtains provide no privacy from the parking lot just outside.

I had contacted the customer care person over the phone (you are your own during night. There is no receptionist) and explained all the issues. We requested to talk to the owner but to no avail as we wanted to check-out the next day as well and escape from there. Later the text support offered us another Nooma room with a common area from next day. Our family was so upset and disappointed and didn’t want to spend our Christmasin a place where we experienced such a disaster (paying close to 400$ a night). We declined the offer and checked-out the next day sharing all the photos and issues with the manager onsite in the morning after spending a suffocating little bedroom.. They were generous enough to offer to send a handyman and electrician (and carpenter may be) to the room to fix the issues. We declined the offer to stay in a construction zone during Christmas and walked away.

They did not provide a refund and declined to connect us to the owner saying she is no longer managing operations.

Still wondering how they are getting 4 star status and promoting this place as a resort in travel sites. Do yourself a favor staying away from this place and saving your hard...

Absolutely the worst experience. I had a booking for December I made reservations in October and I had canceled in October and do to my grandmother‘s passing and unforeseen events in my family, I had canceled a week after reserving. There was no money was taken from me and I have both emailed and called talus rock and they sent me a cancellation email and I thought that it was all said and done. Come this last weekend, they had charged me $600 in November a whole month after canceling my reservation. There was no warning or anything, therefore putting my account in a negative balance as a month had gone by and when I first booked, they never took money out, so I used the money I had set aside, for family matters.. I called and spoke with Ashley who stated they PRIMARILY do not refund, but she said she would make an exception and refund me the full amount I had to just cancel with Travelocity which I proceeded to do. I get a hold of Travelocity and they get a hold of talus rock proceed to make the cancellations. Ashley then proceeded to say she can only refund me half because she did not realize what room I had booked before stating that she would refund me the full amount. Instead, she offered me half the price and the gift card to come and stay with them. Of course this was very upsetting after being told that I would have been refunded the complete 600 amount and then to be told that that was not going to happen was especially upsetting particularly right after my grandmother‘s passing and being in a pinch financially. I guarantee I will not be using my gift card to them as they did not help me even though they had an entire month and a half to get that room booked for two nights in December. I understand their policy but when I was promised a refund due to a one time exception I was expected to receive that refund in full. I am very disappointed with this place and I never even got to stay there. Would...