Fortunately, they had a room for me because when I made my reservation online, I reserved for the wrong date. The young lady at the front desk was polite/helpful and easily changed the date.||About midnight, I needed a glass of water and there was NO cold water. Room phone did not work to call front desk. No phone number listed anywhere for the motel. So I used my smart phone and called for some water. I was brought a bottle of water from the vending machine and told I could not ask for any more because she had NO money to buy me another bottle!! I thought that was rather bizarre.||The room was very nice, much too big for one person, and I wish the price...
Read moreCustomer service though friendly was most unhelpful. Booked a room months in advance to be told that there was a mix up and that I may not have a room. They told me I needed to contact someone outside of the hotel to get things sorted out. In my opinion, that is their responsibility. Even though i received email confirmation when i booked, I'm glad I listened to the voice in my head that told me to call to confirm anyways. I feel they should have called me in the first place to tell me there was an issue! Not happy with the service and think they could do better to improve how they treat their customers. Glad I was able to get a...
Read moreMy sister and I stayed here when we came to Ellendale to get my brother who was critically ill at the care center. Jolene went out of her way to do everything she could to help us through this sad time. She gave us a room upgrade and let us check in early so we had a place to go since we are from Bismarck and knew no one in the area. She was very caring and compassionate and the room was wonderful with comfortable beds. I would definitely recommend staying in...
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