AmericInn by Wyndham Fairfield — Hotel in Fairfield

We made reservations at the AmericInn in Fairfield, IA 2 months in advance of our arrival date over the phone with the front desk staff. We specifically requested a handicap room with a roll-in shower, telling the staff we have a daughter in a wheelchair that required a handicapped room with a roll-in shower. The copy of our reservation print-out stated the requested room as handicapped accessible room with 2 queen beds.

On Thanksgiving Day, November 30th, we arrived at the hotel in late afternoon and were told by the front desk staff that the handicapped room with 2 queen beds and roll-in shower we had reserved was already taken. When we showed the front desk person our reservation print-out that stated on it - accessible room with roll-in shower and 2 queen beds, she said that they did not have an accessible room written in their system currently and that someone must have changed it. She told us that there was a party who reserved the handicapped room earlier in the week and wanted to extend their stay, so they granted them that handicapped room through Saturday, Nov 30th.

The front desk person tried contacting her manager but said she did not get an answer. She tried to find an open non-accessible room to find a shower. She said she could not ask the current occupants to move to a different room, even though we needed that room because we had a person in a wheelchair that required a roll-in shower. There was not another accessible room with a roll-in shower available. She suggested we try the Super 8 Hotel in town.

We ended up at the Super 8 with an accessible room that was not workable. We were late to a Thanksgiving dinner that eve. We had an extremely disappointing and difficult trip because of this your hotel’s unjustifiable actions and failure to make things right.

The following Monday and Tuesday mornings we contacted your hotel and left messages with Kevin, the manager to return our call. He did not. We called him again on Wednesday morning and he answered. He said told us that by law they cannot evict someone from a room who has extended their stay in a room, even if it is the accessible room that we had reserved. He said other hotels he has worked at do it this way also. He said I should have made sure that the staff put in their note section on the reservation that there was a wheelchair involved. I told him I told the staff we had a wheelchair. He said they should have called us to let us know that the room was no longer available when the party who occupied the accessible room requested an extended stay. I asked him what good are reservations if we cannot get the accessible room we specifically reserved for the time we reserved it. He did not have an answer. He offered us some Wyndham Reward points.

We contacted Wyndham customer care. The representative told us this NEVER should have happened to us. He said Wyndham hotels are independently owned and they set their own rules. What your hotel did was inexcusable. He told us to contact Wyndham customer care if this situation were to ever occur again and they would advocate on behalf of us with the hotel. We will not stay at your hotel in the future, nor recommend it to anyone traveling...

The Amerinn in Fairfield, Iowa is one of the cleanest and quietest hotels I've stayed at in a long time. Having come back to Fairfield to conduct some business, I needed a place that I could pop in and out of during the day and then get a good night sleep in before the long 9 hour drive home. I also prefer that my surroundings be clean. I'm not a neat freak by any means but I don't like to see strange hair or weird goo in hotel rooms I'm going to sleep in. I don't think that's a lot to ask for, clean sheets and towels, standard stuff.

My room in Fairfield's Amerinn was super clean. Everything was great, in fact you could still smell the lemony cleaner stuff they use to clean the run with and that always makes me think clean. But it wasn't just the smell, it really was clean.

As I said, I was in and out a lot but everything I used in the room worked. I was on the second floor and the elevator worked. When I finally got to go to bed, the bed was firm and comfy. The hotel was nice and quiet even though the parking lot was full of cars.

We slept in till 8ish and from past experience hotels can get loud and people wake and get going, usually around 5 or 6. I was amazed we had slept till 8. There had been no noise, no mass exodus. It had been quiet. I looked in the parking lot and it was mostly empty. Crazy lol.

So yes, it was a good night's stay. I definitely...

Had trouble booking due to using a third party site. Called the hotel. Spoke with assistant manager and manager. The absolute rudest "hospitality" experience. I was using a third party card as well as third party booking, but I could have just switched out the card to use my own if that was such an issue. Instead of telling me to rebook directly with them they said I should "go someplace else" and the whole tone from first hello to getting hung up on (!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!) was overtly hostile. I don't care who you are talking to, you don't, in a hospitality setting, hang up on someone. They told me they were emailing me an authorization form and never emailed it. They sneered at me like Oh you booked through booking you should just go someplace else. I honestly have never experienced ANYTHING like it. They also called the bedbug reviews liars--however I don't trust Jenn or Teena. They are not nice people and should go work at McDonalds or better yet Ed Debevic's--the only place where their tone, demeanor, and problem solving capacity would be a welcome "Schtick." And the nasty tone started even before I knew who I...