Lowry Campground — Hotel in Four Corners States

THERE IS A HIDDEN FEE FOR ANY EXTRA CARS YOU BRING! First let me start with the pros, 1: The bathrooms are very clean, some of the cleanest nonflushing toilets I've had at a camp sight. That's honestly about the only pro i have. As far as the hidden car fee on there website when you check out you can add extra cars for no cost but as soon as we got to the campsite this dude comes out of nowhere asking for cash for our one extra car (sketch) so we had to pay in order to stay. We then call there help number form the website we booked from. They lady who works for the national forest service mind you looks up our reservation via our confirmation number and tells us there should be no extra fee for an extra car, and says to us if we have a problem with this very rude camp dude to have him call there help desk. The next day Rude camp dude proceeds to yell at us and tell us that the national forest gov lady has no idea what she is talking about and refuses to call them or fix there website!!! He then try's to intimidate us into paying the fee. Luckily we were able to talk with his supervisor who finally level headily was able to show us how 5 pages deep on there web sight in very fine print it talks about the $7 a day fee for an extra car. He was the only one who was able to explain in a calm manner why we had to pay. I commend him in his customer service but the other old guy needs to go. HE THEN FOR THE REST OF THE WEEK HARASSED OUR CAMPSIGHT! By singling us out for anything he could try and hassle our camp for. Other then that the camp sight is awful for tents the ground is only made of rocks every where. The sights are as close as possible, so there is no privacy you can hear the whole camp sight because every on is so close. There is no shade and all of the sights are slanted. If your in an RV it doesn't much matter, but if you have a tent please stay somewhere else. I was very disappointed on how we were treated at this sight and I hope they learn to be a bit kinder to others and PLEASE FIX YOUR SIGHT OR SEND OUT A SIMPLE EMAIL IF YOU SEE THAT THEY HAVE MORE THEN...

We showed up to this campsite looking for "first come, first serve" campsites. There was a sign out front that said "Camp Full," just as the few other sites we stopped by beforehand. I ran up to the Office to ask if they knew of anywhere we could pitch a tent in the area for the night since everything appeared to be full, and the woman there said they had some overflow camping we could stay in, so we paid full price and pitched our tent.

At 9PM that evening, we noticed a site that was still open and asked the camp host about the possibility of moving to that site so that we could have a fire to cook on, and a table to eat at. He said, "that was the case, that this site was open, when you arrived, but the manager has you in overflow. You can't move."

While it was nice for them to be somewhat accommodating, I'm still not sure why that site sat open all night when we paid full price, yet had to sleep in overflow. The area was nice, but it seemed that there was either some kind of miscommunication, or the staff was just being flat-out careless about...

What a joke of a place. We stayed here a couple of weeks ago and found out, when arrived, that there was no water available. It did not appear on website until the following day with a statement showing a 20% discount for the inconvenience of having no water. I went through the process of getting a refund by providing all requested documentation but was still denied. I went through Recreation.gov and was told to contact American Land and Leisure for an explanation as I was provided NOTHING for the reason of no refund. When I went to American Land and Leisure's website, I saw they have a one star rating with a myriad of complaints - refunds promised, vouches promised or no response at all. Of course, when I telephoned, the call went straight to voicemail. Is this not ashame that such great campgrounds are represented by an organization like this? These beautiful campgrounds get a bad wrap because of American Land and Leisure being unaccountable, unresponsive and...