Sterling Mattress factory — Hotel in Herrin

Fantastic customer service, Mike listened to what we needed and what we wanted. We wanted a customization done to the mattress, there was no problem in doing it. The mattress was delivered in a timely fashion and the delivery guys were here when they said they would be. They set up and hauled off the old mattress in no time. I can not believe the difference this mattress has made in my life.This mattress is the first time in 20 years I have not had to use a topper. In 20 years I have had 3 new mattresses and with everyone of them I have had to use a topper because of pressure points. I was diagnosed with osteoarthritis in my back in 2003. In 2006 a wreck amplified my back issues. I have suffered from sciatica since 2007, I was diagnosed with fibro in 2019, the same time I was have major back issues from a move. I no longer wake up with severe hip pain, back pain upon waking up is way down. You can see and feel the quality in this mattress. I highly recommend Sterling Matress Factory.. I blocked out the name on the old mattress, it was new in 2019. You can see the break down of the old mattress. This was not a cheap mattress far as cost but there...

My wife and I had been looking to purchase a king size memory foam mattress. We bought and took one back to a BIG BOX store (that was kind enough to take it back). Some were so expensive that a second mortgage may have been necessary to swing the purchase. Then we tried the Sterling Mattress Factory and found their memory foam mattresses seemingly as comfortable as the super expensive ones. We also enjoy purchasing from a local business whenever possible, especially for better price and similar quality, so buying our mattress from TSMF seemed to be the best deal on the best mattress we could find. We have not regretted it and probably 8 or 9 years later are still sleeping soundly on it. Our daughter and her husband live in St. Louis, are wealthy, and bought their memory foam mattress at Sterling after failing to find any they liked better up there. We have a number of their innersprings scattered around the family now as well. We are sold on the fine products and people at the Sterling...

WILL NOT HONOR WARRANTY!!!!!!!! Bought what I thought to be a nice mattress and box spring set from a local manufacturer (sterling mattress) thinking that if I had an issue I would be able to handle it locally as well. After 8 years of part time use my mattress is sagging in the middle and the box spring is broken.

I went in to check on my 10 year warranty (yeah right) and they came to inspect my mattress, stating it would be 7 to 10 business days to receive an answer. So I call after 3 days and wondering why it would take so long to get an answer to a simple question.....either they will honor the warranty or not.

Well, the answer is the latter of the two.......NOT!! They state that sagging is not a warranty issue however they would give me 20% off of the purchase of a new box spring which is equal to about $20.......WHOOOPEEEEEE!!!!

KEEP YOUR $20 STERLING MATTRESS AND GO F**K YOURSELF AS...