Under Canvas Mount Rushmore — Hotel in Hill City

When one or two things go wrong during a vacation, we’re pretty go-with-the-flow people. But this experience didn’t feel like something you could just roll with. From the start, it was a series of small frustrations that added up quickly and didn’t feel like a vacation. ||When we arrived, there were two other families ahead of us and a young lady at the front desk. She asked all of us to walk around the lobby or out onto the observation deck while other team members finished helping guests. No problem. We were happy to wait. After about ten minutes, we returned to the front, just as four new families walked in. At that point, more staff had come back to the desk but all four of those newer families were helped before any of us who had already been waiting. It wasn’t the end of the world, but it was a small moment that didn’t sit right. Maybe have a process to take the names of the guest before just walking away with no one manning the front desk. ||We arrived to cold weather and quickly lit the tent stove, but the fire wouldn’t stay lit for more than an hour. After several attempts and help from staff, we were eventually advised to keep the stove door open to improve airflow. I asked what would happen if the fire alarm went off, since each tent is equipped with one, and was told that they often can’t tell which tent it’s coming from. If it became too annoying, we were told to just text them and let them know. Sure enough, the tent began to fill with smoke and the loud, piercing fire alarm went off. A staff member drove by during this but didn’t stop, and we were left opening all the tent flaps ourselves to vent the smoke. It was yet another layer to an already frustrating situation.||When it became clear the stove wasn’t working properly, we were told our alternative was to use sleeping bags and hot water bottles. That’s not glamping, that’s camping. My husband and I ended up waking every one to two hours throughout the night to either add wood or relight the fire. We were more exhausted in the morning than when we went to sleep. We used all the wood products inside the tent and used almost all the wood available to us outside (we left about 10 pieces).To their credit, someone did follow up via text and offered to send maintenance if the fire went out again, but by then, the comfort of the experience was already lost.||On a positive note, the culinary team was fantastic. Dinner was genuinely delicious and thoughtfully prepared. However, the dining space was extremely limited. With temperatures so low, no one was sitting outside, and there were no heaters or fire pits by the outside tables and all of the indoor tables were taken. Many people were sitting for extended periods playing board games, so other guests had nowhere to sit and enjoy their meal. When I asked, was there another option for sitting I was told that there was a couch in the front of the lobby. Thankfully, a table did get up before our food came. ||The shower setup, while designed to limit water usage, was also a challenge. The pull chain system makes showering difficult, and the water turned cold within five minutes. In 40-degree weather, that’s not ideal.||Breakfast the next morning was disappointing. We paid $75 for two coffees, a side of bacon, two avocado toasts with one egg each, and a side of potatoes. We’re happy to pay for quality, but this didn’t feel like a good value, the avocado was barely a smear, and that’s being generous.||By the next day, we had enough and decided to check out two days early. Surprisingly, no one asked why or even checked in with us about our experience. That lack of curiosity or concern was the final miss in a long line of them.||We truly wanted to love our stay here. Under Canvas Moab was exceptional, and we had hoped this would be the same. While the staff were consistently kind, this location just didn’t deliver the glamping comfort or experience we were expecting especially at this price point. We hope future guests have a better experience, and that the site takes steps to match the level of care we’ve come to associate with the Under...

We recently stayed here for 2 nights in one of the stargazer tents. You have to drive down a long, bumpy gravel road to get to the tents. Once you arrive, you go to the reception area to check in. The reception area is located under the same tent that the restaurant is located. Once you check in, you have to wait for an employee to drive you & your luggage to your tent on a golf cart because there's no way to park at the tents due to their location "in the woods". We had to wait several minutes before the employee arrived to take us. Once we arrived to the tent, we immediately had to start a fire in the wood burning fireplace because it was so cold! They provided ample wood & fire starter but they offered no amenities at all besides shampoo & conditioner. We paid a lot of money to stay here as we like to book unique properties but this was the worst "unique" property we have ever stayed at & we 100% regret staying here for the money we paid! We only received 1 towel and 1 washcloth each for two nights...there was a rug as soon as you walked into the tent that was covered in leaves and dirt. The floor didn't appear to have been swept as it too was covered in leaves & dirt. The tent had no electricity so we were given 2 battery operated lanterns and 2 battery packs were provided to charge our phones. The tents are very close together & our first night we had a young, twenty something couple staying in the tent next to us that was screaming & yelling profanities at one another for what seemed like hours. It was around 10:30 pm and I tried calling the front desk 5 times & left a message but no one would answer the phone or call me back. I finally got someone to answer the phone & told them what was going on & they said they would be right down but before they arrived, we saw another guest go over to the tent & tell them to be quiet. The employee did arrive & went to their tent to talk to them & we never heard them again after that. However, the tents are so close together that you could hear everything. Our tent was also near the gravel road so we heard cars coming & going all hours of the night. There was one car that arrived around 3 am & blew their horn as they were driving down the road. There was no sleeping here as noise went on all hours...esp early morning. The place has like 60+ tents & was full of families with screaming & crying children every where! This is definitely not a place for a "romantic" getaway. We had a tent that had a shower and toilet...some don't. To take a shower, you had to keep the hand held pulley pulled down the entire time to keep the water running....it's not easy taking a shower with one hand. My hubby had to get up all through the night to keep wood on the fire so we wouldn't get cold. In our tent, we had a king bed, 2 chairs, 2 night stands, a wooden trunk at the end of the bed & a shower & toilet. There is no way to secure your belongings in the tent...anyone could go inside while you were gone if they wanted to so we ended up taking our valuables with us when we would leave & then stuck the rest of our belongings in the wooden trunk. I felt uncomfortable trying to sleep in a tent that wasn't secure. The restaurant had a super limited menu with like 4 items to choose from on the lunch/dinner menu & limited breakfast items as well & the food was very expensive so I recommend you eat in the town of Keystone. You do have a view of Mt Rushmore right outside the main tent but it's definitely from a distance. When we checked out, I was prepared to let them know how I felt about this property but no one asked us how our stay was when we checked out. Had I been able to get my money back, I would have left after the first night. I don't like paying over one grand to stay somewhere that's not clean, not safe, loud, cold and can't take a shower without holding a pulley system. I've read that some of their properties don't allow you to keep any food in your tent. Since you have no electricity, you can't blow dry your hair without having to use the...

We arrived in the late afternoon, drove down a gravel road, and pulled into a gravel -parking lot. There were spots reserved for those checking-in and checking-out. Along side the parking lot was a row of golf carts and gators waiting for use by staff. The front desk is located in a large canvas tent. The staff checks you in, shows you the best place to park your vehicle (there are multiple parking lots depending on your tent location), then gives you a detailed run down of how to use the shower, sink, battery packs, lanterns, etc. if you have them in your room. |We reserved a family tent so we had a shower, toilet, sink, couch, king sized bed, and a cute kids tent off to the side of the main tent. The staff members ride in a golf cart to get you to the parking lot, then they help you load up your luggage in the back, give you a ride to your tent, and will make sure you don't need anything else.|You are given a phone number for the front desk at check-in, you can call them anytime to get more towels, battery pack exchange, maintenance, etc. They are helpful and friendly. Every staff member we encountered the 3 days 2 nights were wonderful. The tents are canvas so they do get warm, but you they have bed side fans, and screened windows. |The kids tent came with cozy twin cots, small lantern, and soft-lit sound machine that was incredibly thoughtful as my 6 year old is used to sleeping with music. The kids tent is close enough we could hear the zipper when our children were leaving the tent in the morning. |Each morning coffee, tea, hot cocoa is ready to go and is complimentary. They have a large selection of teas with sugars, honey, creamers, etc. I love tea and their selection was fantastic.|You can purchase food by either credit card or charge it to your tent if you want. |Each night there are several fire pits around with several Adirondack chairs and plenty of space for everyone. |At the main office you can get sticks, graham cracker packs, chocolate squares, and Reese's peanut butter cups, marshmallows were soft the first night and a bit stale the second night but still great experience for the family.|You can go to the lobby in the evening and see the lighting of the Monument from the back deck. |At any time we could ask for a ride to the parking lots, the lobby, anywhere on the property by golf cart and they will come get you or take you back to your tent. |They had a person at the main office who could book tours or excursions, but we didn't use them. The activities in the lobby were fabulous; they had games for the kids, crafts, live music, and ice water/cool towels.|I would recommend this place and we cannot wait to stay in one of their...