The Lodge at Lake Mary Ronan — Hotel in Kalispell

Upon arrival to the resort, my girlfriend and I went to the restaurant first to see about checking in to our deluxe accommodations, The Treehouse. The hostess there said there was no actual check-in desk, that their system is “contactless” and we should’ve received an email about it. When asked how we could look at the email again, since there was no cell service, she said she would have to try and find the general manager, who was unavailable, about getting Wi-Fi. Instead, we left and drove around looking for our room but couldn’t find it. So we headed back down the road to try and get internet access and view the confirmation email and to try and locate where our room was. Eventually we drove back to the resort, and finally found the room. The stairs were on the north side of the building, which was not very apparent but we made it to the room and came to an unlocked door. We tentatively opened the door calling out helllooo is anyone there? Thankfully nobody was and we found the key to the room hanging on the coat rack in the hallway entrance. Then we parked our truck and went to the restaurant for dinner. We both were a bit frazzled at what we’d gone through and the lack of direction, either in an email, or from a staff member or the fact that there was no sign telling us where our room was or where to park. About 15 minutes later and shortly after receiving our drinks, a man we’ve never met came through the door to the restaurant calling out my name. He seemed very agitated and was going on about some wedding and how I wasn’t a part of it (?) And how he tried to call me but whoever he talked to said I wasn’t there and didn’t know where I’d gone. Then he proceeded to say that he wanted me to move my truck which was parked right in front of a garage that he needed to get into. (At some point when my phone connected to the internet again, I received a text that said “please move your truck ASAP. Thanks” The text came from an unknown number and with no name identifying who the sender was. I assumed it was from this same manager) So I left the restaurant and walked over to my truck and at that time this man told me where to park. Also at that time he said the instructions on where to park, where the unit was, etc was in the email he sent and the map may have gone to my spam folder, because that’s happened before. I told him we checked the email earlier and there were no attachments and it was not in the spam folder. I then went back to the restaurant and had a nice meal. The food was delicious and our server was nice and efficient. At the end of the meal, our server said the general manager had comped my girlfriend’s glass of wine. We asked at that point was his name was and our server gave us his card which showed -Kevin Sylvia. On a positive note, our room was large, tastefully decorated and provided a nice view of the lake. However, the room needs to have extra blankets and directions on how to use the tv in the bedroom since the internet did not work. Most likely because the router is too far away. The tv in the living room did work nicely. You might add all this information in the resort book that was in the dining room table. Lastly, you might offer paper maps and instructions at the restaurant and general store to help guide your guests to their...

Views are nice, but its not Hawaii. Food is way overpriced for the level of service and food quality. This is not a resort, its a community lake. Serve the community in the restaurant/bar, that is your guaranteed money, seek new customers for the RV side of the business. Simplify the business model, add RV spots not park models. Create a few pull through sites for trailers. Drop the canadian flag, insulting on American soil. Owners have no idea how to reach customers. Business comes from relationships. Have a community forum, ask the neighbors what they want and would like to see. Drop the restaurant, have sinple finger/bar food and cocktails/beer/wine. This is not a destination location, its a recreational/ 3-4 day getaway & weekender location. It's not flathead lake. Create eventa foenthe community in the bar. Make it a community establishment or you won't even break even. Most RVers have their own good quality food. The restaurant serves the community and some cabin/rv guests. Provide better communication at checking in, the online thing is great, but you need boots on the ground greeting customers and having staff readily accessible. Stop counting the numbers and start paying more attention to the guest experience. Go back to the basics...

We were touring some of the local camps and lodges in the area and stopped by The Lodge at Lake Mary Ronan. They were closing down for the season but were still very warm and welcoming. The owners were zipping around on a golf cart checking on shut down progress but still stopped to chat with us. They let us know that the bar would be open for happy hour so we gladly hung around for some delicious cocktails and a tour of the lodge. I think the bar tender was surprised to see us (he was busy cleaning and putting things away), but he stopped to serve us and tell us about the place. I had a delicious huckleberry drink and my friends had an assortment of local beers. Though we didn't get to see the resort at full operations, I bet this would be a great place to vacation. The cabins were small, but looked terrific from the outside and they even had a nice workout facility facing the water, with big glass doors for a view of the lake. I would love to have dinner in the huge dining room at the lodge, decorated with heavy wooden log furniture and historic pictures. I am pretty sure if I had visited when the place was open this rating...