Hanalei Day Spa — Hotel in Kauai

We booked beachside 80-minute massages for a bachelorette group, and the experience was unforgettable. Getting there, however, was not without its challenges. First, one of the cars in our group had its undercover ripped off by a cement block while pulling out of the driveway. We had to turn back, leave the damaged car at our Airbnb, and swap vehicles before continuing on. Then, along the way, we hit a road closure that caused another delay. At this point, the GPS was telling us we would be about five minutes late, so we decided to call ahead to let the spa know, worried we might lose our spots or be charged a fee.

To our surprise and relief, the owner answered with kindness and reassurance. She told us everything would work out and that we would still have a perfect experience. Her warm, calming response completely eased our anxiety when she could have just as easily been strict or unwelcoming.

We arrived exactly five minutes late, but the staff immediately accommodated our first group while the rest of us waited in the front office, chatting with the owner. As we talked about our car troubles and mentioned we were planning to buy zip ties to hold the undercover in place, she quietly made a phone call. Just ten minutes later, her husband showed up with a handful of zip ties for us. It was such a thoughtful gesture that showed how much they truly care about their guests.

When it was finally my turn, I chose the Lomi Lomi massage. I was a little nervous because I wanted light pressure without it being too soft or superficial, and I also have a low tolerance for pain. My masseuse delivered exactly what I hoped for, with the perfect balance of gentle yet effective technique. At one point, I drifted into such a deep state of relaxation that my thoughts faded away into complete stillness. It felt like slipping into a meditative state of pure bliss.

The beachside setting made the entire experience even more magical. The sound of the waves replaced the need for any background music, seagulls added to the atmosphere, and occasional breezes off the ocean cooled the air in the most refreshing way.

Hanalei Day Spa went above and beyond, offering not just skilled massages but genuine kindness and hospitality. Even though their schedule was fully booked, they made us feel welcomed and never like a burden. After 22 years in business, it is clear why they have built such a strong reputation. If you are looking for something truly special in Kauai, this is the...

This was the best spa experience of my life. I was visiting from the mainland and wanted a mix of relaxation and deep tissue for chronic neck pain I've suffered from for years. The receptionist, (who was lovely when I called to get the name of my masseuse) was out of town so I had the pleasure of meeting the owner upon arrival. The spa was extremely clean, but not sterile feeling. My masseuse Lisa is probably an actual angel from heaven. Not only was the massage deep and effective, (on a terrrible sunburn, no less!) but she truly addressed my needs. I've also never talked during a massage, but Lisa was such a delight of a human being it was so nice and organic to talk with her and get to know her a bit. I also had a mud wrap, (my first) which I would HIGHLY recommend. I ended up buying a large size of the mud which they sell near the counter. (Be prepared for TSA to check it through security though, haha). After my massage I actually teared up because of my pain relief and a level of wellness I haven't felt in a long time. Compared to other spa pricing around the island, and the quality of care they take with the their clients, don't bother going anywhere else. It's worth every penny...

Our experience with Hanalei Day Spa was incredibly frustrating. We booked a 1 pm indoor couples massage, only to be informed shortly before our appointment that they had double-booked our room. Instead of disclosing this issue immediately, they tried to push us into paying extra for a beachside massage, which we declined multiple times.

Over the course of nearly two hours of back-and-forth messaging, we dealt with inconsistent responses and repeated attempts to upsell us, even though the scheduling mistake was entirely theirs. To make matters worse, they threatened to charge us for “late cancellation” if we didn’t accept one of their inadequate alternatives, adding unnecessary stress to our day.

This entire ordeal wasted a significant part of our day, added a lot of stress, and ultimately disrupted our plans without us ever receiving the service we originally booked. If you value your time and peace of mind, I’d strongly recommend looking elsewhere. This experience was unprofessional, disappointing, and anything...