Shorelands Guest Resort — Hotel in Kennebunk

Stay dates 9/9 - 9/14/18 (group departure date) Husband & I stayed extra day #36 Studio 9/14-15/18||Cottages: #8, #16 & #32 ~ Quaint & comfortable w/ lovely surroundings, fully-equipped kitchens with extremely comfortable beds & pillows, a/c & safe heaters in closet, nicely decorated; lots of ceiling fans & the back decks were a plus. They have a nice ‘common area’ outside w/ tables, chairs, 3 grills plus a very interesting stone fireplace/firepit to gather round on chilly nights. The staff: I can’t say enough about how great the entire staff was ... from housekeeping girls, maintenance (Rufus), office staff & owners. All I can say is: Color me impressed! Shannon & Sonja were so very helpful long before we ever arrived, in so many areas with too many details to mention re: destination wedding (& being unfamiliar with the area; vip when planning surprises for the bride-to-be) knowledgable with informed recommendations; they truly went out of their way to accommodate our wants/needs while there as well, far exceeding any expectations I had. Friendly group of folks with excellent communication (promptly returned calls). Furr-baby friendly atmosphere & only a short walk (or drive) to beautiful privately owned Parsons Beach; Fish story: Hubby was surf-fishing one day & caught his 1st Striper, nearly 24”, just shy of being a keeper, he had a blast catching it & throwing it back anyway esp after a local told him nobody had caught one there in 10 yrs! Maine was on my bucket list ✅ Now we can’t wait to go back & stay @ Shorelands! We both highly recommend this one; book it, you’ll be glad you did! So until next time Shannon & Sonja, thank you for everything, mission accomplished! 👰💘🤵||Sincerely, ||Terri...

I had a choice between this cottage and another in OOB. I chose this one because it had enough beds for me, my husband and my 3 children. I booked months (at least 3-4) before our trip through Vacasa. I got numerous emails until 9:13am of the morning of our planned departure from shorelands about check in and what to do when we got there. I then got a call from Vacasa at 10:14am (4 hours before leaving my house) that we could not stay at the property because it was under construction. It was Saturday of Labor Day weekend and Vacasa attempted to place us in another/similar cottage for our trip. There was NOTHING. I asked why we were getting a phone call 4 hours before we were due to leave. They repeated apologized and said the property liasion never saw our reservation. This is bull! It was there for 3+months and they had sent me numerous emails! I now had three very upset children and I was angry. I took it upon myself to search through Expedia (who I always have used in the past) and found something which cost WAY more money, but it was the only one left to fulfill our already planned/packed trip. Working in healthcare I needed to request the time off (which is NOT easy during this time) from work and I NEEDED a vacation badly. They offered me an extra 10% of my money back which didn’t even cover the cost of the new/only place I could find to replace it. This place is awful and ruined our entire trip and cost me...

We stayed for two nights as part of a bigger trip.. We had a basic room, (not on any photographs), and were not expecting any frills. Of all the accommodation we booked, on our trip, this was the smallest room we stayed in. There was very little room around the bed, which in itself was not large, so we could not leave our suitcases in an accessible position. ||On arrival the lady told us the cabin we were staying in had a large bathroom. It was rather small but manageable provided you are friends! The toilet leaked which we felt was due to condensation. When we drew it to the attention of the lady in the office, they knew of the problem but had not solved it. It explained the kitchen roll in the bathroom, which we needed to mop up the floor. I do not think that room was suitable to be let. In fact the room smelt and felt damp. Luckily we were there in August when it was relatively warm, but I would not like to have stayed there in cooler months. ||Overall the room was dark and cramped and underneath another, where people were staying with heavy boots. They disturbed us at night & in the early morning. The room was badly in need of refurbishing and renovation. On a more positive note , the breakfast muffins were-fresh and the ladies behind the desk very pleasant. It was reasonably cheap, but sadly it is not a place I would choose to stay at again or unfortunately recommend...