Inn at Glencairn Princeton — Hotel in Lawrence Township

Here are some snippets of the Glencairn Inn’s welcome letter, which includes information about their “4 star hotel” that they omit until the day of your arrival:

“Air Conditioning is controlled elsewhere. I keep the air circulating so you will hear it running”

“Feel free to open a screened-in window if you want some fresh air. An unscreened window may encourage nighttime bugs to investigate.”

“There are two invasive species bugs…Kill any and all the Chinese Lanternflys…If you find an ugly stinkbug, please don't step on it as it will stink up your room. I catch these in my hand with a tissue paper and flush them down the toilet.”

“We do our best to keep them at bay but may miss a few in between”

Here is my story about losing $300 because the owner of this establishment is purposely dishonest:

I was very much looking forward to staying at The Glencairn Inn, Especially after just traveling from GA and the devastation caused by hurricane Helene. When I booked,I read the description and instructions thoroughly and it seemed perfect. The DAY OF my reservation I was sent a welcome email which included information that NONE of the other emails, nor the website included. I have a severe(and diagnosed) bug phobia, which of course makes it difficult to travel as you might imagine. The information about the bugs at the hotel was not mentioned until the DAY OF my stay and there is a 14 day no refund policy. Basically,I had NO WAY of knowing about the Inn’s bug situation until it was too late to get my money back. I definitely feel tricked into losing over $300 as they purposely don’t mention anything about the bugs( or the AC) until the welcome letter on the day of arrival. Although Lydia was very kind, the owner chose not to speak to me, not to refund me, and to just abruptly send a cancellation letter stating I would not receive a refund. Now I get to go through the hassle of filing with the FTC and putting in a complaint due to the ADA. This owner takes your money before telling the truth about the Inn until it’s too late to get your money back

*Response Picking a fight with a person with a disability, who found out the day of check in that she could not stay there for medical reasons and then had to find and pay for a new room that day instead of making an exception to your policy due to extenuating circumstances shows the kind of person you are and the kind of business you run. No novel long response will change that. You’re in the business of...

Here are some snippets of the Glencairn Inn’s welcome letter, which includes information about their “4 star hotel” that they omit until the day of your arrival:||||“Air Conditioning is controlled elsewhere. I keep the air circulating so you will hear it running”||||“Feel free to open a screened-in window if you want some fresh air. An unscreened window may encourage nighttime bugs to investigate.”||||“There are two invasive species bugs…Kill any and all the Chinese Lanternflys…If you find an ugly stinkbug, please don't step on it as it will stink up your room. I catch these in my hand with a tissue paper and flush them down the toilet.”||||“We do our best to keep them at bay but may miss a few in between”|||| Here is my story about losing $300 because the owner of this establishment is purposely dishonest:|||| I was very much looking forward to staying at The Glencairn Inn, Especially after just traveling from GA and the devastation caused by hurricane Helene. When I booked,I read the description and instructions thoroughly and it seemed perfect. || The DAY OF my reservation I was sent a welcome email which included information that NONE of the other emails, nor the website included. I have a severe(and diagnosed) bug phobia, which of course makes it difficult to travel as you might imagine. || The information about the bugs at the hotel was not mentioned until the DAY OF my stay and there is a 14 day no refund policy. Basically,I had NO WAY of knowing about the Inn’s bug situation until it was too late to get my money back. || I definitely feel tricked into losing over $300 as they purposely don’t mention anything about the bugs( or the AC) until the welcome letter on the day of arrival. || Although Lydia was very kind, the owner chose not to speak to me, not to refund me, and to just abruptly send a cancellation letter stating I would not receive a refund.|| Now I get to go through the hassle of filing with the FTC and putting in a complaint due to the ADA. This owner takes your money before telling the truth about the Inn until it’s too late to get...

We had an awesome experience the first time we stayed for a couple of days last year with Lydia. We called to reserve a room again a couple of days ago for just one night and it was a new person on the phone,Teresa, that was covering for Lydia. We told her that we loved our stay last time and gave Lydia our business card so she knows who we are when we come again. We told Teresa to greet Lydia from us and that we are sad she isn't there to cook her delicious breakfast. They charged our credit card for the amount and were expecting us today. We drove out all the way to Princeton from Manhattan and played some golf near by and were just on the way to the Inn when Teresa called to check in when we are arriving. 5minutes after that call I receive another call from Teresa saying that all the sudden we are not welcome anymore with our service dogs that stayed with us the last time. She told us that she just checked with Lydia about our stay, even though I told her to check who we were before, because Lydia should have recognized us with our service dogs. Teresa said that we are no longer welcome there because our service dogs damaged the property, which in no way they did and we would have payed for any damages if they would have done just the slightest thing. Allegedly, Lydia talked to us at the end of our stay, which she did not. We wouldn't have called in and identify ourselves if that would have been the case. Now at 6.20pm we have to find ourselves a different hotel/inn. The way things were communicated through Lydia as well as Teresa was utterly class less and vulgar and a poor reflection of the owners abilities to train customer service to their staff. What a two faced person Lydia is, since the last time I saw her she even gave us her delicious home made truffles to go for our way back home. Very disappointing!!!! We might end up driving all the way back to...