Whitetail Creek Resort — Hotel in Lead

We stayed over Labor Day weekend for 3 nights in one of their cabins, it was comfortable and pet friendly at the time of booking. When we checked in I was informed that they were no longer pet friendly since they had had a lot of irresponsible pet owners over the summer. However, since we had booked prior to their policy change, they allowed us to stay and have our dogs which we appreciated. As a courtesy we brought our own blankets to put on top of their comforters and futon so as to keep their stuff from getting as much dog hair on it. We kept our distance from other guests, didn't go into any of the common areas, and took our dogs to the grassy area near the highway to do their business and picked up after them as responsible dog owners should do. ||We, like so many others, enjoy travelling with our dogs and have stayed at several pet friendly hotels and campgrounds, patroned many pet friendly restaurants and breweries wherever we visit. We have never ever had a problem until today when I received a call from management that they would be charging us an extra day because the cabin smelled like dogs and they could not rent it for fear of getting a bad review...||We paid over $600 for three days which included the pet fee of $20 per day for both dogs. We couldn't cancel upon arrival because we would've been charged the whole stay regardless, that part is made very clear online, they didn't notify us of their policy change prior to our arrival so we were not given a chance to find somewhere else to stay. Had we known their policy changed, we would've gladly found somewhere else to go. Now we have to take management's word that the cabin smells of dog and there is nothing that can be done, but charge us $168 to let it sit for another day. We were very happy with the overall experience and that they allowed us to stay, but charging us an extra day seems a bit premeditated. If the policy was changed and they no longer wanted pets to stay, regardless of when the booking took place, then anyone with pets should've been notified and refunded the 20% deposit and given a chance to find something that could accommodate their needs.||Our phone call with management was heated and very unprofessional and for that part, we truly are sorry. However, I stand by my review and we will not stay there again which management said was...

We stayed over Labor Day weekend for 3 nights in one of their cabins, it was comfortable and pet friendly at the time of booking. When we checked in I was informed that they were no longer pet friendly since they had had a lot of irresponsible pet owners over the summer. However, since we had booked prior to their policy change, they allowed us to stay and have our dogs which we appreciated. As a courtesy we brought our own blankets to put on top of their comforters and futon so as to keep their stuff from getting as much dog hair on it. We kept our distance from other guests, didn't go into any of the common areas, and took our dogs to the grassy area near the highway to do their business and picked up after them as responsible dog owners should do.

We, like so many others, enjoy travelling with our dogs and have stayed at several pet friendly hotels and campgrounds, patroned many pet friendly restaurants and breweries wherever we visit. We have never ever had a problem until today when I received a call from management that they would be charging us an extra day because the cabin smelled like dogs and they could not rent it for fear of getting a bad review...

We paid over $600 for three days which included the pet fee of $20 per day for both dogs. We couldn't cancel upon arrival because we would've been charged the whole stay regardless, that part is made very clear online, they didn't notify us of their policy change prior to our arrival so we were not given a chance to find somewhere else to stay. Had we known their policy changed, we would've gladly found somewhere else to go. Now we have to take management's word that the cabin smells of dog and there is nothing that can be done, but charge us $168 to let it sit for another day. We were very happy with the overall experience and that they allowed us to stay, but charging us an extra day seems a bit premeditated. If the policy was changed and they no longer wanted pets to stay, regardless of when the booking took place, then anyone with pets should've been notified and refunded the 20% deposit and given a chance to find something that could accommodate their needs.

Our phone call with management was heated and very unprofessional and for that part, we truly are sorry. However, I stand by my review and we will not stay there again which management said was...

The pictures don't do it justice. I had planned a motorcycle trip through Canada but due to the horrendous weather in upper ND I decided to head south, not knowing where I'd wind up. Stumbled on Whitetail on the internet and decided to give it a shot, chose the cabin. ||Autumn was the hostess and greets you with a big smile and welcoming attitude, forgot her husband's name. The cabin was perfect, cozy, CLEAN, with a loft bed and futon on the ground floor. Electric heat if you get cool at night, outlets to charge your electronics. Comfy little porch with 2 chairs, a Weber mini kettle nestled along a brook, not a creek, or crick, I'm from Brooklyn so I'm bias. I live on the water so the sound of water has such a therapeutic effect. ||Barrel saunas, outdoor gathering places for groups and much more. The website explains the rest. Centrally located but far enough away from the mayhem of Sturgis. Burger restaurant a little walk down the road. Lynn's market for fresh meat/groceries etc. 2 miles down the road. ||This was the most relaxing, stress free spot I had so far on this trip. To sit on that porch and listen to the brook, watch the birds, enjoy the natural surroundings, breathe the clean air and just absorb the beauty of this little oasis was rejuvenating. ||The big mistake, as the title indicates, was I didn't make this a destination and not just a stopover. I tried staying another night, and maybe more, but I couldn't move my hotel, in Sidney, NE., a day forward.. I plan on circling back, after going west, and definitely will spend a couple of days here. ||The owners couldn't be nicer. VERY IMPORTANT, pay attention during Autumn's orientation, like I didn't, or you'll wind up missing where the bathrooms are. Try the Bock beer they sell...