Aloft Lexington — Hotel in Lexington

My stay at Aloft Lexington was far disappointing. The night I arrived05/09/14 it was raining real hard outside and I got soaked. When undressing for the night I had laid my wet shirt on the side of the bed for a few minutes, which left a stain on the sheets. The next morning when I left for the day, I put the sheets on the floor so they would be changed out. I came back to my room late that night and my bed was made. When I opened the sheets the stain that was deposited from the wet shirt the night before was still there, indicating that room service took my soiled sheets off the dirty floor and remade my bed with them. So I called the front desk 7 times from my room phone(which no one answered) to have room service come and replace the sheets. Since nobody answered I figured there might be something wrong with the room phone, so I called from my personal cell phone 6 more times and the phone just rang and rang. So I decided to go down stairs to the front desk and inquire about getting my sheets replaced. As I walked to the reception desk, I see the attendant lying down on a couch across the room. I asked her if anyone answers the phone at night, which she replied yes. I told her I called a total of 13 times to the front desk with no answer, her reply was that the phone did not ring. So I pull out my phone and called the exact number I called from my cell phone 6 times, and surely enough the phone rang. Her response then was that she did not hear it ring, or maybe it is more likely that she was too lazy to get up off the couch and answer it. After telling her about my sheets she told me room service would come up and replace the sheets in a few minutes. 45 minutes later a security officer comes to my door and delivers my sheets and tells me to have a good night, which then I went off and made my own bed. I mentioned these problems to the front desk receptionist the next morning, and she wrote down the incident and told me that the manager would contact me about it shortly. 6 days have gone by and nobody has contacted me about the problems that occurred when I stayed. If you feel like you are entitled to have your room cleaned, bed sheets placed on the floor replaced with clean ones, someone that answers the reception desk when you call, then Aloft Lexington is not the hotel for you. But if you feel like it’s your responsibility to replace soiled sheets on your bed, then Aloft Lexington is your kind of place. I personally know I would not recommend anyone I care about to stay...

But this place made me feel right at home, right away. From the wonderful woman at the desk on a Saturday night, to just a warm vibe in the place.

The hotel was probably pretty empty. I could judge by the parking lot.

When you walk in there's funky music playing. Some people have said it's too loud? I thought it was fine. People playing pool, socially distancing, a fireplace in front of me, and a little area to the right of the circular check-in desk that had items to munch on for snacks.

I was able to check in very quickly. Given room per my specifications of not being on the first floor, and if I went.

The only downside? My room was literally at the end of the hall. So I had to work almost the entire distance of the hotel, but I guess that's OK because it's kind of what I asked for.

The room is cool. I like the colors and the design to the room, but it's very very sparse. Which I think is part of the design idea.

It's got this weird bench underneath the television. It's hard. Like one that you would use at a campsite. With a thin small cushion only on one side. I'm not sure if it's supposed to have two, and one is gone, or it's supposed to be designed that way. Then the desk is on one side and on the other side of something that looks just like a desk hiding the heating unit. Windows look directly out on the back of the property, in this case, a big high Rock wall LOL. The shades have pull chains, and work very well. To dark in the room? Easy to do. The television is really big. And sort of the center focus of the room as well. The bed was big. It is king size. And I like that it wasn't too bouncy. I feel like it was a newer mattress this way, you know?. White linens complete the look. The bathroom is weird, but laid out nicely. There's a shower stall at one end with a rain shower head. I'm short. So it literally just goes all over me as opposed to on me. Toilet, sink, and then an area that looks like a lock room for your storage for your clothes. I wish they were drawers somewhere in the room. I couldn't see staying here for more than a day or two, due to the storage. Again. Super clean and neat. I liked it. It worked for one night. Which was what I was...

The title of the review is a reference to a favorite album of mine, the Genesis album, "Three Sides Live."

Aloft Lexington was wonderful again!

There were problems that came our way, but the Aloft team overcame them magnificently with an emphasis on service. I had previously had an SPG keyless failure-and, unfortunately, it did not work this time either. Nick, who was on duty when I checked in that evening (and remembered it), tried four different ways to resolve it (including to calll SPG, who had a long wait time) and when we ultimately could not, took a detailed note and made sure that I had room access with a key. The next morning, Neil promptly figured it out what it was and input an override. I had seamless SPG keyless access for the rest of my stay. Props to all the staff generally, Chris served me two wonderful Blackberry Prosecco spritzers, Nick was attentive and concerned for me and my comfort on checkin and to make sure that the Element pool was available (which I enjoyed hanging out in-although I miss my Aloft pool!), Neil was a tremendous ambassador of the hotel and of the area, answered all my questions with a smile and accommodated my many requests ranging from breakfast to a late checkout to extra lotion to ensuring that my Green choice Bonus Starpoints were processed, and my compliments to Captain Ken, my fellow Trekker and night auditor (if there's anything you need, just dial 0 and he will take care of it) who discussed Star Trek, SciFi, New England, and got me wake-up calls every morning! And, of course, you always the most interesting fellow guests!

And, I was able to be productive both days-two good hours of work got done every day in the room with perfect Internet access. And the lobby was a great place to hangout-including the inner courtyard!

I can't wait for the Aloft pool to reopen.

I do want to suggest some more healthy options at ReFuel-I love the Berry Mix but I think some more fruit or vegetable options are definitely in order. Perhaps a veggie dish with dip or something?

I love this hotel and want to return as often as I can. Perhaps I'll even bring a date. Thank...