The Purple Orchid | Wine Country Resort & Spa — Hotel in Livermore

This last weekend my husband and I celebrated one of my best friend's birthdays at the Purple Orchid Wine Country Resort. The venue is incredibly beautiful and we were in awe the moment we arrived. The resort is off the main road, tucked away and surrounded by wineries and green hills. Although this resort is a great site, the experience was unfortunately not as grand.

Before we even got there I was concerned about our reservation because I never received an email confirmation for my stay. I had to call the day before just to verify everything. From the immediate arrival it seemed disorganized and the service was unfortunately slow. Although I wasn't in a hurry, it took a very long time to check in. For some time I became worried that they didn't in fact have my reservations on file! The receptionist at the front desk just seemed to shuffle through different piles of papers on different sides of the room. She gave my husband and I a little piece of paper to fill out for our upcoming spa massages but didn't say anything else. I went back to the front desk and had to ask about a room and finally I received my key and terms and conditions for my stay. Do not lose your key! It can cost a lot, I didn't but I'm just warning you. Unfortunately, the overall check-in process took up to 20 minutes.

After we got into our room we were shocked with its beauty, cleanliness and comfort! They put the entire groups together so we got to stay in a nicer room than we booked and that was a great plus! We stayed in the "Celestial Moon" room which included a large living room, bedroom and a jacuzzi bathtub. Great surprise!

After the groups completed their SPA appointments, we all hung out by the pool all day! We had lunch and drinks, but be careful because it all adds up real quick! While we were all enjoying the sun we were never checked on. If we ever wanted any additional drinks, we'd have to walk to the front desk to ask for more. As the day progressed it would have been nice to order some food from the kitchen but unfortunately they closed early and we never knew it until we asked. We all probably would have spent more had the opportunity presented itself.

After a day of sunshine and a relaxing night we checked out the following morning. I was asked if I wanted a receipt emailed or printed, which I requested an email receipt. Because I was waiting for my friends, I checked my email to see the damage/cost of everything but didn't receive an email. After 5-10 minutes later I went back to the front desk to ask and they sent it to the wrong email. No wonder why I never received my confirmation stay email either! Makes sense now... Later the next day when I checked my credit card statement I was also shocked to find that instead of the hundred dollar fees, they charged me thousand dollar fees! After a few days the thousands fell off and the charge posted correctly but what a scare that was! I also received a text from the other group that stayed and they had several problems with what was charged. They wanted me to check my records to make sure I was okay too.

Overall, the venue looks beautiful, the spa is great and the rooms are comfortable. However for the amount we spent, I would expect it to be more organized with better service. Let me clarify, that every staff member we spoke with was very nice and polite. We just needed to make the effort to speak to them every time and there seemed to be several clerical errors. These hitches wouldn't stop me from visiting again but it has lowered my expectations for...

Overall, I really enjoyed this place and if I ever get the chance to visit Livermore again, I’ll certainly come back for a stay and one of their great massages.

I was here with my wife to celebrate a friend’s 30th birthday by having a “spa weekend”. I was amazed how beautiful the property was as we drove up the long driveway. We promptly checked in for our massage and room. We had a surprise upgrade and loved the Celestial Moon room! It has a huge living room area to lounge in then you walk into a large bedroom which then leads into a large bathroom that includes a vanity area, jacuzzi tub and stand up shower.

The massage was amazing! It was my wife and I’s first massage and I couldn’t have left more relaxed and happy. The ladies that worked on us were very attentive, friendly and masters of their craft.

The pool area was awesome with a nice waterfall feature and walk in/sun bathing area. We enjoyed the pool and jacuzzi all day long.

My honest critical feedback of this place was some aspects of the customer service. It came down mostly to organization and attentiveness. When we arrived, it just seemed like the system they were using was not syncing up with massage and guest reservations because when we checked in, she thought we were only their for a massage and almost left after collecting our paperwork but we had to stop her and let her know that we were also staying. I just found that a bit odd and thought it would have clearly shown everything we were there for. This made the check-in process close to 20 minutes.

The other critique I wanted to highlight was the service at the pool. While we were out there enjoying ourselves, we wanted to sip on wine or beer while we enjoyed the nice weather. We were hardly checked on and each time that we wanted another beverage, we had to seek staff out that happened to be walking around the property or we would have to get our, dry off, then go inside to make an order. I just figured that if you’ve got a group at the pool, enjoying a special occasion and looking to enjoy a few drinks, you’d be checking in regularly to see if any refills were needed (which I can tell you we likely would have purchased a lot more even at the higher premium charge for beer/wine). It was also a bummer that the kitchen closed fairly early so we had to order pizza from the closest place. Again, I realize this is a smaller place and you have to be smart about how you budget your staff and services accordingly.

Let me make sure I clarify that every person that I had the opportunity to speak with or interact with, they were very nice, helpful and made me feel comfortable.

I felt that the overall experience was fantastic and would still consider coming back. Again, some of the critiques came down to what seemed like disorganization, a clerical error on how much we were charged, and just the attentiveness poolside. These were all things that weren’t big enough issues to me that would prevent me coming back. Thank you again for the hospitality and I hope I’ll...

This review is based solely on a private celebration we had scheduled in the orchard at Purple Orchid. |I have been a client at their spa for 6 years now. I really enjoy their spa services and have nothing bad to say about their spa. However, their event coordination is terrible. In May, we had a private event booked, and Taylor was the coordinator. Not only did she make multiple false promises, she was highly unhospitable on the day of the event. Me and my guests felt a lot of hostility from her and the attitude she gave us. First, when we arrived, a lot of things were not set up yet. Second, she quoted (AND WE PAID) for 3 servers, we barely got one. And I say barely because that server was going to walk away after setting up the food and we asked her if she was going to stay, and she seemed so confused. She did end up staying and helped serve food, but I am sure she was not informed to do so. On top of that, it was 100+ degrees and we did not have umbrellas. My aunt, who booked the celebration, sent Taylor three separate emails about the weather and the set up in the week leading up to the event, to which Taylor did not respond. On the day of, my aunt asked Taylor again about umbrellas for shade. There were 10+ umbrellas in the pool area, and about 5 of them were not being used. She was adamant that we could not use those because they were for guests. She had a very nasty attitude and very demeaning body language. We are also guests, and paying customers, we did not have this event for free. In fact, the event was quite expensive. I would not recommend having any celebration here, especially if Taylor is your coordinator. I hope she learns some hospitality, and to also be transparent and honest to guests instead of upcharging for subpar services. ||Now, I feel awkward going to their spa after being treated this way at our celebration. It really ruined my...