Holiday Inn Express & Suites Los Alamos Entrada Park by IHG — Hotel in Los Alamos

We have stayed here several times over the years and have always been pleased with our stay. This time, however, was an exception.

We chose the hotel for its location - convenient and easy access. It satisfied in that regard. However, the parking lot was extremely full each night and difficult to find parking. Also, folks with dogs let their dogs do their business on the sidewalk and didn't clean up after them. We stayed three nights, and the mess was still there when we left.

The woman who ran the breakfast did a fabulous job. Items were well stocked and the room was fairly clean.

Now onto the challenges of our visit. Our room was dirty when we arrived (crumbs on floor and desk chair, soap scum and chunks on shower wall and tub, and sticky junk on night stand). I assumed housekeeping was busy, and though I complained, was okay with waiting for housekeeping the next day. However, despite being specifically told what needed to be cleaned, housekeeping did not clean the room the second day either. We arrived back to the room late at night to learn that we would have to forgo a shower for the second night in a row. The third day, housekeeping managed to vacuum the crumbs in the room, but did not clean the shower, stating that we had a swimming suit hanging up on the curtain rod which made it impossible to clean!

Management wasn't particularly concerned with our negative experience. I guess if your hotel is regularly sold out, you don't have to worry about customer service.

We will no longer stay at this hotel while visiting family in Los Alamos and wouldn't recommend that anyone else stay...

Went up to our room to find the door of it and a nearby room open and the bedding piled on top of the bed. Returning to the front desk, we got a new room and later were told that someone in housekeeping left in the middle of a shift and the housekeeping manager did not confirm their work was done - NINE rooms total had not been made up.

We retired to our new room to discover that the A/C did not fully function - never getting the room below 70, even by the next morning and never turning off the fan. Reported the a/c the next morning, the same morning we found milk in the breakfast area had turned - which was complemented by the fact that the few milk cartons with the same date was the only milk they had (yes no milk at all the next morning).

Returned that afternoon and do not know if they fixed the a/c, since we found our new room was never made up. Went downstairs and the night clerk promptly gave us a (third) room (as he said "the best we have", a one bedroom suite). The bed room tv's cable connection did not work. I was too tired to care.

Finally, this was a week after daylight savings time. While the second room's clock was still not reset for daylight savings time, we did not have the same problem in the third room - since their one bedroom suite did not have a clock in the bedroom!

Its a shame a fairly new property is lost in the bad oversight of the employees.

On a wider note, while the hotel is nice and quiet it is on the far side of the airport from the town center and the major...

i stayed there 3 nights on business travel to LANL. This is a clean, safe, organized hotel with decent rooms and amenities. I stayed in a suite which was spacious and quite nice with a separate bedroom, and living area with a small kitchen. A very nice clean room with good towels, soaps, etc. Air conditioning was good. Internet was good. The TV programming was OK and there were pay-per-view options i did not use. The pool and hot tub/spa were okay, not great. I did soak in the spa for a bit. no real ambiance there. I tried to use the small gym one night. This was the most disappointing part of my stay. The aerobic equipment (treadmill, elliptical) were in poor repair and were squeaky. I found them unusable. There was a TV in the gym but no remote. I took some dumbbells to my room and did some light lifting and stretching rather than use their poor equipment. So, the gym was not great. the breakfast was pretty good. they had eggs and sausage, toast, juice, milk, cereal, yogurt, some fruit. Coffee was ok; typical but not great. There was also a machine that would make pancakes automatically. If hotels would invest in a way to provide really good coffee, that would make all the difference for me. But, apparently, it is still too difficult for most businesses to do this one thing, and I guess that is why Starbucks exists. It fills a need that few want to address.

Staff were friendly. Overall good experience. Fix the...