Bluegreen Vacations Shenandoah Crossing, an Ascend Collection Resort — Hotel in Louisa

Disappointing Experience at Shenandoah Crossing Resort

As excited as we were to visit Shenandoah Crossing Resort, I can confidently say we will not be returning. While the resort itself boasts beautiful features and promising accommodations, our stay was overshadowed by significant cleanliness issues and a concerning lack of professionalism—especially considering this is marketed as a high-standard resort experience.

We stayed in one of the townhomes, which we actually paid to upgrade into. Upon arrival, it was clear that while the unit had been “prepared” (beds made, toiletries stocked), it had not been cleaned to any acceptable standard. The return vents were visibly dusty and dirty. As we made our way to the master bedroom, we were immediately struck by a strong odor. The carpeting clearly needed deep cleaning. The jacuzzi tub in the master bathroom was also filthy. Although housekeeping arrived promptly after we raised concerns (which we appreciated), the situation worsened when we turned on the jets for a bath and were horrified to see mold and grime swirl throughout the water.

We made the best of things, used the showers instead, and enjoyed parts of our first day—mini golf and visiting the horses were lovely experiences. However, our trip took another turn when we visited the pool. Our children were excited to swim, but we quickly pulled them out of the smaller pool due to its visibly dirty condition. It was genuinely disappointing and concerning, especially at a family-friendly resort.

As part of our Bluegreen Resorts package, we were required to attend a two-hour timeshare presentation. We fully understood this and cooperated, even while juggling a teething toddler and an energetic six-year-old. We explained early on that we were not in a position to make a purchase. While the first representative was respectful and simply doing his job, things took a turn when the head sales rep joined us. After keeping us far longer than necessary, he left us with dismissive and disrespectful remarks once we declined the offer. The entire interaction felt incredibly unprofessional, and the high-pressure sales tactics—particularly after we had already declined—were unacceptable.

On our final night, things hit a low point: we discovered cockroaches in the kitchen of our townhome. I immediately contacted the front desk and sent photos. While they apologized, I specifically asked for a manager to follow up, and no one ever did.

It’s worth noting that everyone’s experience may be different. However, I can’t help but feel that because we chose not to purchase a timeshare, we were treated with less care and regard. That, combined with the poor condition of our accommodations, left us deeply disappointed. This was our first and last stay with...

To start, love this place, highly recommend if you are a family on a budget looking for a all in one place vacation for your kids. This is the place. I will be back.

PROS: The Pros heavily outweigh the Cons.

Huge outdoor pool area by the country store. Giant Checkers & Chess Outdoor pool & Indoor pool by the Lodge/Main hotel area. Cabin & Yurt rentals, RV Parking, and the hotel part is very clean. Arcade, pool tables, & ping ping table. Horse back riding (About $10 to much in my opinion) Golf Cart rental (Again, about $10-$20 to much in my opinion) Daily activities every hour (arts, crafts, games, ect) Weekly events (music, shows, fun kids activities - They only do these during the Wednesday-Saturday time frame) 3-5 different playgrounds for all ages. Tennis Courts, Basketball, Put Put, Canos, Fishing, Ect. (All Included) Drawers in the lodge room bathrooms actually work and have space to store things. The staff is nice, but in a hands off way.

CONS: These are SMALL complaints. Overall this place is fantastic. This is just coming from a single mom who traveled with kids alone.

Trash cans in the rooms are to small. No Bathtubs in the main hotel/lodge rooms, only stand up showers. So if you have small kids that still bath instead of shower, stay at a cabin or yurt. There is nothing to hold the heavy doors open when your trying to unload bags into the room. There is no complimentary breakfast anything. No lobby coffee. No toasters. They have a microwave on the 1st and 2nd floor if your staying at the lodge, complimentary water out of a jug, and a fridge in the rooms. But thats it, so pack accordingly. Their lobby restaurant is closed on Mondays. Coffee pods in the room are NOT good. Honestly I think they are just for show. The staff WILL watch you struggle to get your luggage in through the front door and upstairs. They will smile and be nice during it, but will just stand there. The fact that they don't have maps of the property or events just printed and on hand is definitely a weird one. You have to take pictures of everything if you want to know where and when everything is.

Overall, I give this place 4.5 Stars. I will be back with my boys every year we possibly can. And I suggest, if you are a single parent on a budget, make sure to bring groceries and bug spray, but outside of that, you will get a chance to sit and relax while your kids are occupied...

I don’t want to write a book but would like to share my experience. We “bought” a reduced price stay at a resort in exchange for attending a “no pressure meeting” that was to last between 30 minutes and an hour. We picked the rolling hills of Virginia to spend our time. Shenandoah valley was our destination. Booked for my wife, my son, and myself. Booking was tough and it was then that I found out everything I was told by the guy that sold me the package was wrong. Now my wife has to attend the meeting with me and it will be 2 hrs long. Ok, ok, so we booked and wanted to just get it over with and move on with our lives. We showed up and got even more new information… it was starting to get exhausting so I told my wife to head to the room and I’d take care of this. Started to get things straightened out when my wife comes back out to me and says “ this isn’t going to work, we were given a tiny room with one queen bed”. So I finished and went to view our room, she was right, no way we can all stay in this room. Back out to the front desk to see if they could help. Was not helped but instead directed to the concierge desk where I was told to go back to the front desk because they don’t deal with the rooms. So I went back and told the lady I was just sent back to her. So she disappeared for a few minutes through a door right by the counter and when she came back it seemed like she didn’t quite know what to say when another lady rudely told me that it was a very busy weekend and that’s all they have available for us. Well, no chance your gonna get me to buy more time like that! Lol. Needless to say I slept in the back of our car with my son!!! The next morning we went to the meeting which was drug out over 3 hrs! Eventually I told the salesman that nothing this company has told me since day one was accurate and I don’t trust anyone associated with the company including him and that it was time for me to go. They really try to talk you into needing this and how much money it’s going to save you. But in the end, they can’t even impress you with what they’re about to sell you. I mean I can go so many places for absolutely free and sleep in the back of my car!! No thanks blue green! I’m good on my own. Look at the owner reviews, they speak for...