Lake O'Neill Recreational Checkout — Hotel in Marine Corps Base Camp Pendleton

Called and asked if the boat ramp was open. The nice lady said it was and to check in upon arrival. I hitched up the boat, gathered the family and hit the road. Started the check in at 1 pm with the two ladies at the front when two workers came out of the back and said that since it was slow they were going to close in an hour. Not ideal but it’s the holidays so i had no choice but to say okay. They then said the water level was too shallow and when I asked how shallow they said 5 feet. That didn’t bother me either since I have a hobie power skiff with a new 4 stroke. He asked to look at it and when we got outside they asked if the ramp was even open today and then said yeah the water level is just too low. So I walk back inside and gather up my family because it’s painfully obvious at this point that they don’t want us to launch. The girls apologized and said someone had launched earlier in the day. Pretty sad exp. But After 20+ years I’m used to inefficiency and lazy employees. My kids however are not but workers like this they will figure it...

Customer service is absolutely horrible. They are not accommodating and very rude. Chris was making disrespectful comments when I asked to stay in our campsite longer because my wife was out of state for training. I didn't feel comfortable moving the entire rv by myself. WIFI at the camp has been out for the past 3+ weeks. I have continually brought this issue up to management, yet the problem still exists. I am a full-time college student and restoring wifi is not a priority to them. We really love the location and surrounding area, but management is making it impossible for us...

It's a gorgeous lake, the bathrooms are very clean and well stocked, and the park is overall tidy and useful for everything you might need.

My biggest issue is the enclosed play park that has had the swing area under construction for ages. It would be nice if they just removed those parts if they weren't going to fix it.

Then again, this isn't the only play structure suffering from a lack of funding to fix it. On the other side of the lake in the camping portion, there's another play area that has been closed for well over a year now that should be available to families, but...