Quality Inn Mineral Point — Hotel in Mineral Point

My Family was in town Saturday for a funeral. We typically have stayed here in the past without issues. We arrived late Friday night for check-in. I parked out front and entered the main lobby doors where I was instantly hit with a very strong smell of weed. You could tell whomever had recently been smoking prior to our arrival as the odor was punjent. We said something to the Lobby worker who stated that someone must have been smoking outside. Then we left the premises to attend family gatherings. We returned after 10:30 p.m. parked at the side maintenance entrance which was not locked or secured. The strong odor of weed was now just as strong as it was at the main entrance. When we checked in no one asked for car make model or license plate#. You're just given your card and off you go. Doors to enter hotel, aren't locked over night, which is a big security issue. Around 11:30 PM my husband went to the front lobby to check into reserving another room for the night due to ongoing family matters. He was greeted by a very rude female employee who had no clue how to work the computer system, nd didn't know how to help us use our loyalty program and points. Most importantly why the rates had changed from the time he had first gone up there to moments later when he went back with the credit card they had changed three separate times and had gone up. She was unable to do any price adjustments or match to the online price that was shown. So then I went online to reserve the room and the price was again different once it hit midnight. We had used the toilet facilities in each of our rooms and they did not flush and everything that was flushed kept on coming back up and the water ran all night long. The next morning we were ready to check out. I had addressed things with the front-end staff who told me she was the GM of this facility. She and the male with her were very polite and understanding. I explained the situation to her she had immediately called the owner of the hotel to address my complaints. I could hear her speaking to the owner, it was about 9am in the morning, the owner wasn't "awake enough" yet to have this conversation. The GM advised us that she would speak to her when she was more awake and would have a solution for us later. At final checkout we still didn't have any solutions to our complaints. The GM took down my personal information and reassured me that she would call me back after discussing things with the owner. The day went on, I never heard from anyone. I called back that evening, she had already left. I called back today and she only works on the weekends, so again not available. When I called today, I asked for the owners contact information, I was given her name and number. I spoke to her and she immediately started making excuses that they were completely booked with 25 rooms and not one other customer complained of any of the weed smells or the security issues with the doors not being locked or any other complaints throughout the weekend. She did talk to the said male employee from Friday night's check in and he had said the same thing to her that someone must have been smoking in the lobby and the fumes had wafted into the hotel. I had let her know he is the one that smelled like weed as well not just the lobby so it was obvious that he was the culprit in the first place. Was also told by the GM that he and his girlfriend live on site which made sense because we continued to smell the weed throughout the hallways and at the maintenance entrance later that evening. The owner really didn't seem too concerned about any of my complaints that were addressed and said that she had to sit down and review the receipts to determine what she could do about the rates. She said she could offer a credit, but I would have to wait until my receipts came in the mail. As a business owner I would expect her to give me a call back to let me know that she has gone over everything and what she was...

This is a no-frills roadside motel, which I knew when I booked, but spending close to $100 per night to stay in this nightmare has been the lowest “quality” hotel of any place I’ve stayed.

Upon arrival, the front desk clerk was sitting on his phone in the lobby. He was sitting in the same spot when we returned 5 hours later. We ended up getting keys to three different rooms, and it was similar to The Price is Right, except horror hotel edition.

Room 1: upon arrival, we set down our bags and left. 5 hours later, we came back to sleep and the room smelled like sewage. Something may have died in the air conditioner or the drain, but I legitimately asked my boyfriend to check the wardrobe for a body. He wanted to switch, so we went to the front desk.

Room 2: after a decent interrogation, the clerk found us another room, next to the stink sewage, but we chuckled and tried to stay high spirits. We went back up the stairs and swiped our key, opened the door… and instead of winning a car or a new set of appliances, we won — A COUPLE IN THE BED. This man gave us the room keys to SOMEONE ELSE’s ROOM??? We profusely apologized, those people must have been horrified. I was horrified.

We went back to the clerk and he was LAUGHING at what had happened?? Dude seriously? I paid how much for a sewage room and a horrifying experience of walking in on a couple in bed? I asked my boyfriend if we could just sleep in the car. The clerk make an excuse of getting a phone call while we were switching rooms.

The clerk tried to put us in the room next to the couple we just violated…and I said please no. He then put us directly BELOW THEM, alright.

Instead we headed to Room 3. After seeing a man’s full buttox hanging out of his trousers as he loitered by the hot tub, I just wanted water, and to cry. I opened Room 3, went to use the bathroom, and the toilet was full of brown water and silt, perhaps the source of smell of the sewage? Then the toilet wouldn’t flush and just ran. My boyfriend opened it up and fixed it, but it still doesn’t work right. It ran for hours and hours and hours. And I’m sleeping beneath a couple — we will forever be in each other’s thoughts.

The vending machine only has Pepsi, it ate our money and didn’t have literally any other beverage. The water dispenser water tastes like silt and I just want to go sleep in my car and get as far from here...

Stayed here for local hockey tournament in neighboring town over. High School Hockey team and parents. At least 10 separate families made reservations here.|First off, you need to “dial” for front desk, but when you reach for phone, suddenly, staff appear horrified you’re about to actually “dial”.|Second, Saturday staff stayed in breakfast room, throughout shift, sat in dark with most likely her boyfriend. Then she & greasy haired boyfriend would leave by side door by banquet hall, to go sit in car for 1/2 hr increments, many families reported staff and her boyfriend may have been smoking weed, as odor would waft out from there.|Friday night staff, a young man, set up table and chairs in area off of lobby and by entrance of banquet rooms. But on Saturday night, when we politely asked, it was not allowed and we’d be charged. We were told the young man from night before “shouldn’t have done that.” Ok, sure.|Breakfast really lacks, I’d suggest bringing food as not many options for even fast food in area of hotel. |Comfy beds, our room was clean. |Night shift staff would also sit in dark breakfast room which is right off of lobby and front desk, she too, sat in dark and on her phone. She too, would be terrified if someone actually dialed for assistance.|Saturday mid evening team came back to go swimming. Staff with boyfriend and a Souhthern drawl, became manic as they “didn’t have any towels, use the ones in your room.” Teammate says, “Wity four people in my room, there aren’t even enough towels in there.”| Then next 1/2 hour she’d toddle out with 3 towels intermittently. |If you just need a place to crash, it’s fine. I wouldn’t book it for a weekend getaway, unless you plan on just sleeping there. | I’m pretty low maintenance in regards to staying wherever, but the antics and peculiar staff gave me off vibes about the place. It’s like it’s a front for shady purpose. | And no one asks for car make model or license plate#. You’re just given your card and off you go. Doors to enter hotel, aren’t locked over night, and we had tremendous issues with card keys actually working for our room.|Hot tub is warm, not hot. And switch to turn on keys is covered in what looks like barnacles. Pool is basic and does the job, just really run down pool area that could use maintenance....