Morton Inn — Hotel in Morton

We travel around the Upper Midwest for horse shows and typically stay in budget hotels. This means we're not picky about the hotel, as long as it's clean and the staff are friendly. This hotel didn't meet even those basic expectations. ||||THE BAD:||--You check in at the gas station attached to the hotel. This is weird but not horrible. The "bad" thing is that the employees don't seem to know what the protocol is for hotel check in. You're treated like a pesky nuisance.||||--There is no elevator. If you are disabled, or simply have a lot of luggage, you must request a first-floor room when booking.||||--The carpet seemed dirty (it felt "sticky", if that makes sense). ||||--The employees are not professional at all. They seemed to be high school- or college-aged kids who hadn't been properly trained. [At one point during our air conditioning fiasco, outlined below, the front desk clerk asked me, "What do you want me to do, anyway?" I felt bad for him, because it was clear he honestly didn't know what to do. I said, "I want you to call your manager, let him or her know about the problem, and ensure it is fixed by tomorrow." He looked stricken -- which leads me to believe the manager isn't a very nice boss.]||||THE UGLY:||--Air conditioning didn't work: When we arrived in our room, the air conditioning was not on. We found this a little odd, since most hotels (even 2-star budget facilities) have the air running on low so that the room isn't stifling when guests arrive. When we turned on the unit, we realized why: it was broken. Since it was so late (midnight), and since the fan was working, I decided to wait until the morning to alert the front desk. ||||When I called the front desk at 6:30 in the morning, the clerk said he would have the air conditioning looked at "immediately". We left for the horse show, assuming everything would be fine when we returned.||||Unfortunately, that didn't happen.||||When we arrived back at the hotel on Friday evening, the room was hot; the air conditioning clearly hadn't been fixed. We called the front desk and they offered to move us. When I looked at the room in which they wanted to move us, the air conditioning wasn't working there, either. So, I requested that we stay in our current room and have the air conditioning repaired the next day (the fan was working, so we figured that and a cold shower would help us stay cool). The hotel clerk said he'd call his manager and make sure it was fixed "first thing". ||||On Saturday morning, I went to the front desk and reminded the young woman on duty that our room needed its air conditioning fixed. She said she had a note to fix it and that it was be attended to that day. ||||But on Saturday evening, when we arrived back at the hotel hot and sweaty from the show, the air conditioning was still broken. I called the front desk and asked what was going on. The clerk informed me that the air conditioning was broken in "lots of rooms" and that "this always happens when it's really hot" and that I "shouldn't expect the air conditioning to be fixed on a Saturday."||||I was stunned. Seriously. Is air conditioning at a hotel really a luxury I shouldn't expect on a 97-degree day?||||I should note here that the weekend of our stay was the first really hot weekend of the summer: weather forecasters had been warning the public about it for a week. Daytime temperatures hovered between 95 and 100 degrees, with dew points in the 70s (meaning, it was very hot & humid) So it is absolutely unfathomable that the hotel hadn't planned for this by having the units inspected beforehand. ||||You're probably wondering: why the heck didn't you people leave? Answer: because there was a horse show and a Pow Wow going on that weekend, so every hotel in town was booked. In other words: we were stuck.||||When we checked out on Sunday --after spending the night in a room that was 85+ degrees-- I asked to speak with the manager. The front desk employee told me the manager was at home, had been alerted to the situation, and was no longer accepting calls from the staff. When I asked for the manager's telephone number, a female staff member gave me the main number to the hotel/gas station. ||||Given the intense heat and lack of air conditioning, I complained to America's Best Value Inn. The company referred my complaint email to the manager, who wrote back and said she had never been alerted to the problem. This clearly is false, because three separate employees told me they'd called her (I honestly don't think they were lying, because it was clear they were frustrated by the situation -- or, really, all of the complaints from other guests).||||In the end, the manager refunded half of our stay. I honestly didn't care about the money -- I was more upset at the complete lack of concern on the part of the employees and the manager. Had I been traveling with an elderly person or a baby (rather than a healthy teenage equestrienne), I would have been VERY concerned. ||||BOTTOM LINE:||We will NEVER stay at this hotel again, and I would urge others not to do so, either. The entire experience was awful -- and again, we don't have high expectations in the first place. We've since learned there's a casino in Morton, so we intend to stay there for the...

2 weeks ago on Google I would give them a ZERO star! The hallway smells very bad, like bad food smell. The smell is also in the rooms, we turned up the AC to get it to air out some. The carpet was very filthy, hadn’t been vacuumed at all. A pizza box behind the tv stand, very old bed sheets, stained and wore out, no fitted sheet. The worst was when I was watching tv and my husband noticed something by my head on the pillow. BED BUG! It was!!! It was devastating, we quickly checked and gathered our items. We put the bed bug in a zip lock, took it to the front counter, talked to a short haired lady. The worker acted as if it wasn’t a big deal, not surprised nor worried. No apologies, didn’t even ask what room was I in. I told her our room number and asked if I could please get a phone call from the manager. All she said was, I’ll let them know. I have yet to hear from them. We will never stay here again, I rather sleep in my truck when we get tired.

Updated- 9/8/21 It was mostly definitely a bed bug sir, I’m unable to upload more pictures or else I would. However a phone call to inform me you received my complaint would have been great. I really hope you did have someone check out not just that room but others as well, for the safety of all of...

The hotel is a no frills hotel, but for the price we were very pleased. The hotel is attached to a BP gas station with several convenience items and food items available. There is no pool, exercise room or complimentary breakfast.

Staff was very and the room was very clean — even walking around in white socks and they were clean, not black like so many other hotels. We had an issue with the keycard reader, so they upgraded us to a very large king size room. The room had a small refrigerator and microwave and a nice size table with chairs to eat at.

There were a few things that kept me from rating our stay 5 stars. There wasn’t a coffee pot in the room (we had to purchase morning coffee at the attached BP gas station); the mattress pad on the bed kept pulling off; the mattress was much softer than we like (but this is a personal preference so others may really like it); menu in the room for the attached eatery was not up to date (with COVID we selected the hotel because the website had the menu and we liked knowing we could go down and bring a salad back to our room); and the outdoors needs to be weeded and some lawn care.

However, even with some of the missing amenities, we would recommend and...