The Gardens of Cranesbury View — Hotel in New Braunfels

Do not select this venue for your special day!! 1 star is too much. We just had a wedding there 6.9.2024

Let me explain. Amy, the owner swears that there is no hidden fee's, that'd a lie. She nickle and dimes you every which way. To start, she stated that all we needed was zip ties to put decorations on the gazebo, not true. We needed to bring a 12 ft ladder because she doesn't have one. So we rented one for no reason because we couldn't hang anything on the gazebo. All of the rooms were locked in the house except the bathrooms, bride suite, and grooms suite. We all had to get ready in one suite. And there were no towels and could not find paper towels. In the house, the only fridge and freezer were not working right. She said it was because something we did and it just needed to be reset. While we were putting waters and sodas in the fridge, i went to put water in the freezer and moved the ice drawer, and water came out on the floor. She wanted to argue about that and say it was my fault because i put ice bags in there and filled it up. I put in the ice bags about 2 hrs before the end of the night. The ceremony chairs were dirty and had bird poop all over them. During the ceremony, the chickens were making noise. In the ballroom, the chairs and cushions were disgusting. Cushions were all stained, and they were supposed to be white. When they set up the used brown chairs mixed with black chairs, it looked so bad. Amy told me that because we changed the layout of the ballroom 2 times that she wasn't coming to change out chairs, for me to get them out of the caterers room. The ballroom got super hot, and she had lock boxes on the thermostat. There were also dead flies all over the ballroom floor. Let's talk about the caterers' room. No fridge or freezer. No running water. No oven to keep food warm. Holes in the doors, and they wouldn't shut right, so flies were everywhere. Caterers are so unhappy about conditions. She wanted the caterers to clean up the ballroom, and if they didn't, it would be a $600 charge if we didn't get a licensed company to come and clean. She said she would charge regardless, even if we cleaned up everything. Here is where it gets worse. She was texting me while the ceremony was going on about the cleaners. Then, she demanded while the bride and groom cut the cake to venmo her $600 right then and there. I had to go outside for a call from my mother's doctor, who is dying. Then, I called my brother to let him know. She hunted me down and tried to talk to me about it. When I told her my mother was dying and I was talking to my brother, she kept on demanding answers from me. I had to politely tell her I could not deal with her right now. Then she demanded that I do not leave that I have to stay til the end because I was the coordinator. So I stayed, but when I was leaving, she stopped me and told me that I shouldn't be leaving. I stayed so long that my mom went from responsive to nonresponsive, so I can not talk to my mother now. I lost that opportunity. So we told her she could keep the deposit, and we would send $100 for the $600 fee. But them she still wanted us to clean up the trash in the house and ballroom. Confused about what the $600 was for. She was asking the guest where I was and walking around the majority of the time. She made this beautiful event such a headache. Now I was the coordinator, Unexperienced, and the brides friend/ family. This whole experience was horrible. The venue is not worth the money. And dealing with Amy isn't worth it. She is condescending and rude! Late add but the water to take showers were ice cold. Her response is ridiculous. My one daughter that couldn't handle it dis not go. My teenage daughter who went helped me throughout the process. We were leaving and she was in the car not hiding out in it. The caterers did clean up just not the chairs and tables. We as a hole the families and etc did clean up. But still paid her the $600 fee to stack chairs and tables. She is the one unprofessional just look at...

DO NOT BOOK HERE! Rating this venue at 1 Star is too much. No star would be more like it. Please do your research before getting any venue. I’ve personally never written a review before but tonight was the worst wedding I’ve ever catered! There may have been a miscommunication on our part about there not being any drinkable water on the property and I did have to send an employee out in the middle of nowhere to buy 12 gallons of water to accommodate the guest which is no problem because that was a lack of communication on our part but what kind of wedding venue doesn’t have drinkable water? You’re a wedding venue! I also later found out that the owner (Amy) lived on the property and had no access to drinkable water at her house as well. she also tried to throw this in my face later in the evening when we ran out of tea and water well after we were done serving. It was almost as if the owner promised the bride and groom this and that and then expected us (the caterers) to clean up (bus tables, pick up cups, pick up linens, break down tables and chairs, sweep and mop) after the wedding was over. Again we are caterers not employed with this venue whatsoever. The owner manipulated everyone. She tried to make me believe that she told the owner (my husband) we were responsible for these things and I also later found out that was a lie and he never agreed to that. Never in my life as a caterer have I had to stay till the end and clean up after the wedding. She told the bride and groom and myself that she was gonna charge them an extra $300 if we didn’t pick up plates and cups so of course me not wanting any problems had my crew picking up plates and drink cups. We waited for payment for 2 hours only to find out Amy told the bride and groom not to pay us until our job was done aka cleaning the venue. I then had to confront the bride and groom before they were being sent off to their car and ask them for payment and explained to them we are the caterers, our job has been done for the past 2 hours and we have been waiting for payment. Amy is not our boss, we do not work for her and we need to receive payment because our job has been done we even did extra by picking up everything off the tables. Amy took advantage of us and made herself out to be this innocent lady when that wasn’t the case at all and I think the bride and groom realized that after they spoke to both my husband and I. We received payment and told the groom we would finish picking up the last of the cups and we were heading out. I explained to the bride and groom how this lady was gonna charge them $300 for a job that was already half way done because we did it. The groom even admitted that Amy had been giving him a headache all day and “ruined his night” I hope if anyone does business at this venue things go...

I honestly don’t know where to begin to talk about how absolutely fantastic it was to work with Amy and having my daughter’s wedding at this venue this past weekend. Forgive me if my thoughts seem all over the place... it was just that great of an experience!!! We were the first family to AirBnB the Bridal House and it was worth every penny. My daughter and I met Amy at Bridal Expo back in Jan of 2020 and made an immediate connection with her and once we toured the venue my daughter didn’t want to look anywhere else. The AirBnB house sleeps 20 and offered enough sleeping rooms for the entire bridal party and a few family members. All of the beds were queens or larger. Everything was clean and organized fully stocked linens and towels! Amy even left champagne, orange juice and eggs in the fridge for us. The convenience of being able to stay on-site for the weekend pays for itself. Our coordinator was able to do a lot of pre-decorating on Friday night, our bridal party didn’t have to have hotel rooms or rental cars. As a Mom my heart and mind was at ease because no one was driving home late after the reception was over. Amy’s attention to detail is impeccable. There was never a time that she wasn’t available to answer our questions or concerns during the last 12 months of planning. Even in the midst of COVID she reassured us along the way even having security on the ready taking temperatures before entry. And keeping with CDC guidance along the way. My husband was so happy with everything that he’s considering using the venue again for his upcoming Military retirement. It was very evident to us from jump that Amy loves God and loves people. Her passion for this industry shines through throughout the venue and the Bridal House. We didn’t have to leave the property at all until it was time to check out. If you’re looking for a venue that truly has everything... look no further. Amy has become like family to us now and we are so grateful to have made the connection with her. All of our family and friends were throughly impressed with The Gardens of Cranesbury View. The great experience of this past weekend will forever be solidified in our...