Hilton Garden Inn St. Louis Shiloh/O'Fallon IL — Hotel in O'Fallon

We unfortunately a house fire. We have been moving from hotel to hotel with no complaints AT ALL. I didn't want to stay here but everywhere else was booked that was pet friendly. We needed 3 rooms and noone else had 3. First off we were spread out on the 1st, 2nd, and 4th floor. We stayed for over a week because we didnt have anywhere else to go.I preferred the Hampton but they were booked. When we first got there we checked in and it was not a friendly environment AT ALL. The rooms are very dated and they a/c & heat did not work well. There was already dirt under the bathroom sink and there was a dirty towel in the room when we first got in the room. It does smell good from all the different chemicals they use when you first walk in the door. There was 1 staff person that was friendly and everyone else was snobby. We did see alot of whispering and head turning when we walked inWe never got any complaints for noise or anything. We left and went out of town on Friday April 4,2025 and didn't return until the following Sunday. My parents kept our dogs because it was just too much in a room. So comes Tuesday we get a message saying we were kicked out because it was 2 towels that were messed up. We were never rude or anything. We stayed the rest of the night because we had already paid for it. The next morning I checked out and spoke with the manager and asked for a receipt. He was very rude and said he would send it email. When I left the charged my card $150 for 2 towels being messed up. I talked to him and with no remorse and he stood on $150 for 2 towels. I would not recommend this place to anyone. I definitely regret EVER visiting this hotel. Never again. The most horrible and heartbreaking experience i have ever experienced from a Hilton. This was not Hilton service that I am used to. The breakfast is $13 and it's not very good at all. With a hotel as old as it is they should at least have breakfast. Not saying it's right but people still towels and don't get charged...

We had a really wonderful stay. This was our first time staying at this particular hotel, and we were pleasantly surprised. Here are the specific reasons that we rated it 4 out of 5:|- The staff is very friendly and accommodating.|- the hotel is in a nice location with ample parking (no $50 per day valet parking like some hotels)|- the hotel is in a great, secure location with lots of nearby, restaurants and entertainment, such as a movie cinema|- The hotel is DoorDash-friendly, deliveries were left right outside our hotel room door without us having to go down to the lobby to pick them up|- the hotel has a wonderful, inviting smell when you first walk in and throughout the hallways|- the lobby is always clean and beautifully decorated, with complementary chilled water with fresh lemons for your convenience|- The hotel had the amenities that we needed, such as a microwave, refrigerator, blow dryer, and ironing board|- the bathing essentials were of the same brand – this may seem like a small thing, but sometimes hotels use several brands of lotion, soap, and shampoo, which can be offputting because it gives the impression that they just found some old travel size toiletries to stock the bathroom. This particular hotel had one brand of amenities, which is really nice.|- the bed was very comfortable|- the TV had a wide a selection of available channels.||The only reason that we didn’t give it 5 stars is because our hotel room was facing the parking lot and the lights near the flagpole shined directly into our room, and there were no blackout curtains. There were only sheer white curtains and some decorative curtains that could not be closed.||We also took a few photos of some items that should be addressed (although they didn’t affect the quality of our stay): one of our bath towels was ripped, there was a hole in the window screen, the carpet wasn’t vacuumed between the bed and nightstand and the multi-plug charging port was sticky with dust/moisture that needs...

We unfortunately a house fire. We have been moving from hotel to hotel with no complaints AT ALL. I didn't want to stay here but everywhere else was booked that was pet friendly. We needed 3 rooms and noone else had 3. First off we were spread out on the 1st, 2nd, and 4th floor. We stayed for over a week because we didnt have anywhere else to go.I preferred the Hampton but they were booked. When we first got there we checked in and it was not a friendly environment AT ALL. The rooms are very dated and they a/c & heat did not work well. There was already dirt under the bathroom sink and there was a dirty towel in the room when we first got in the room. It does smell good from all the different chemicals they use when you first walk in the door. There was 1 staff person that was friendly and everyone else was snobby. We did see alot of whispering and head turning when we walked inWe never got any complaints for noise or anything. We left and went out of town on Friday April 4,2025 and didn't return until the following Sunday. My parents kept our dogs because it was just too much in a room. So comes Tuesday we get a message saying we were kicked out because it was 2 towels that were messed up. We were never rude or anything. We stayed the rest of the night because we had already paid for it. The next morning I checked out and spoke with the manager and asked for a receipt. He was very rude and said he would send it email. When I left the charged my card $150 for 2 towels being messed up. I talked to him and with no remorse and he stood on $150 for 2 towels. I would not recommend this place to anyone. I definitely regret EVER visiting this hotel. Never again. The most horrible and heartbreaking experience i have ever experienced from a Hilton. This was not Hilton service that I am used to. The breakfast is $13 and it's not very good at all. With a hotel as old as it is they should at least...