Sleep Inn & Suites Oakley I-70 — Hotel in Oakley

I had some issues with my first night stay on 4/08/2025. The room (223) was not clean in my opinion. There was food underneath my sons bed. The fire alarm was hanging from the ceiling. There was food crumbs and trash behind the night stand and pieces of trash/crumbs along the refrigerator and desk area and the refrigerator was not cold at all and I was on a road trip and had things I needed to keep cold. The one decent thing about our first night was the breakfast was decent the next morning. The second night stay on our way home on 4/12/2025 the room (115) was much smaller in size than the first one and had little room for all of our stuff we had to bring for our trip to Colorado. We couldn't leave it all in the car because that makes it more likely my car would have been broken into and we had very expensive camera equipment with us among many other expensive things. Also I am sure I paid the same amount but got a much smaller room. It was on the first floor which I liked at first until I noticed you could smell the outside way more on the first floor which smells like cow crap and it was louder because of the parking lot and traffic and super loud trees full of birds. Other than that the room was fine and cleaner than our first night in 223. Also, I was looking forward to using the hot tub on our way back to Kansas City on the second night of our stay but when we went in the hot tub was not hot at all not even warm. I was super disappointed because I was in a lot of pain from driving, hiking and my legs and feet were super swollen from falling numerous times while hiking in four feet of snow. So the hot tub not being in usable condition was really disappointing. The few members of the hotel staff I interacted with were nice so that was a plus. Would I stay there again, probably not. I think I overpaid for my stays and didn't get what was described when I booked the hotel such as the use of the hot tub or even having a clean room. In my opinion I think I should be reimbursed some amount for all the issues I had...

The room was clean, Sarah who checked us in and the fellow who finished his shift at 11pm on Saturday 01/16 (sorry I didn't catch your name!) were tremendous. Here endeth the positive portion of this review. When we checked in, we realized that our TV remote didn't change the channels. I called the front desk and spoke to Jacqueline. She seemed irritated by the call. She stated that all she could do was put fresh batteries in the remote. I pointed out that the batteries were not the problem because the volume control still worked. She said she didn't have any other remedied to offer and hung up. Strike one. When we left the hotel the following morning, I again informed the front desk that the remote did not work. I was told it would be replaced. Great news, right? Nope. When I returned to the hotel a few hours later, the same non-functional remote was there. Strike two. When I left the hotel again, I again mentioned the issue with the remote to the front desk. When we returned to the hotel for them night, I asked the young man on the front desk if the remote had been replaced. He said he had been told nothing about it. We went to the room. The same gentleman, after the scheduled end of his shift, came to our room and finally replaced the remote! I had just found out that our room had not been cleaned, so that gallant act on his part really perked up what had otherwise been an irritating stay. This morning as I prepared to check out, I saw that a hold for $277.00 had been placed on my credit card by the hotel. I was confused; the rate advertised on the hotel's website (not a third-party service) was $90 per night. I mentioned that discrepancy to the front desk. I also asked if a discount would be offered for the inconvenience of the lack of assistance on the remote issue. I was told, "oh, you stayed more than one night, so it was $100/night"..WHAT?....and the manager would offer me a whopping $40 off. This chain will not get any more of...

During a recent road trip, we spent one night at this hotel, and overall, the experience had its highs and lows.||On the positive side, the cleanliness was impressive—both inside and outside—which was reassuring. Booking in advance by phone was a smooth and pleasant process, and check-in was quick and hassle-free. Our second-floor room was well-maintained and comfortable, with one glaring exception—the pillows. If you value good neck support, be warned: these pillows were oddly small and not at all practical. Thankfully, we had brought our own, but future travelers may want to plan accordingly.||Breakfast the next morning was another mixed experience. The dining area was quite small and filled up quickly, prompting us to take our food outside. Fortunately, this turned out to be a pleasant alternative, despite the cool air. We later moved inside and chatted with other guests, who shared concerning experiences—some had checked in only to find their assigned rooms already occupied! This was not an isolated incident, as multiple people described similar mishaps, with staff attributing the issue to housekeeping errors.||Speaking of staff, professionalism was noticeably lacking. No one wore name tags, and attire seemed more suited for a vacation than for hotel service. One staff member was even wearing slipper boots, which didn’t inspire confidence in the establishment’s standards.||As we checked out, we were encouraged to leave positive ratings—a request that felt somewhat questionable given our mixed experience.||In summary, while the hotel offered cleanliness and convenience, there are certainly areas that need improvement, particularly in customer service and operational reliability. Future guests may want to weigh these factors before...