Hotel O — Hotel in Oskaloosa

We checked in for my girlfriends birthday. The air conditioning didn't work for 3 he's. Asked to b moved or it be fixed and was immediately accused of smoking cigarettes in the room tried to keep our money and kick us out so they wouldn't have to relocate us and fix the issue. After I decided to call the police as we didn't do anything wrong....they mysteriously decided to let us stay. But not refund out money after no air-conditioning and an hrs worth of being severely mistreated by stag and the manager all because they didn't want to do their jobs to give us a comfortable stay on a 95 degree day. I asked for my money bk the entire time. I called oyo...and filed a complaint. Took a week and a half to b told that I supposedly never made a complaint at the front desk so they're not going to refund my money or do anything about the way they treated us as customers. All because they didn't have the time or honor to just be decent people. Never have I been treated so poorly. The rooms are broke down and have mold. I suggest you look somewhere else. Because no one deserves to be treated so poorly by a hotel staff..management or the company that's booking the reservations. No accountability. Rediculous....

First they charged my card a "$10+" deposit which was NOT on my receipt and only on my bank activity, and was not even brought to my attention that I was paying a "deposit." The counter worker said it varies dramatically with different cards, its just there machine. When I finally for past all the junk in the hallways (some without windows, holes in wall, etc.) I went to finally relax in my room, using the only heater that was provided of which ended up actually blowing up sending sparks and smoke through the room also cutting out the power. I immediately went to the office and she nonchalantly gave me another key to another room and said it happens a lot of the time. When I got to the second room there was period blood on floors and walls, also multiple huge burns on carpet, and to top it all off the bed was filled with dead bug skeletons AND I didn't even get shampoo and conditioner! Oh and coincidentally the tp roll and holder fell directly into the toilet. A weekend away was instead a uncomfortable disaster. HOW DO I GET A REFUND IF I STAYED THE NIGHT ANYWAYS BECAUSE THEY TOOK EVERY DOLLAR I HAD AND LATE AT NIGHT? I WAS LEFT WITH 0.75¢ IN MY BANK ACCOUNT,...

Upon arrival, I knew this place was NOT what it claimed to be. The exterior is very run down. Get into my reserved room, no A/C. Get switched to a new room, no doorknob on bathroom door. Key won't work in outside door. Get new key for outside door. No black out curtains in room. Only blinds, that don't quite close all the way. The pool (which they claim to be beautiful) has not been opened in years. No ice machine, no pop machine. On site laundry which appears to be in a basement ( I did not go down there, the stairs reminded me of something out of a horror movie) The claim to have a continental breakfast, not even a cup of coffee. No coffee makers in rooms either. About a dozen channels on the television, mostly news and sports. The wifi is about the only decent thing about the place.Now, on the door issues and the A/C issue, the girl running the place, tried to be accommodating. But you can see that the actual owners have left her with literally nothing to do or say, but apologize. Needless to say, save your cash (the place is pricey for just a bed to sleep on), sleep in your car or find a...