Fairville Inn — Hotel in Pennsbury Township

I've stayed at Fairville Inn a few times in the past usually for my bday and liked the room as well as the breakfast which is always good. I didn't care for the very tiny tv they had in the past, but it didn't keep me from returning a few times. This particular stay there was a malfunction with the heating in my room the first night. I didn't sleep at all because it was so cold even with the extra blankets that were pointed out and the use of the fireplace which made the room extremely bright. Not to mention it turns off after an hour. It just got to be too much to get up and continue to turn back on.

When Willie resolved the issue the next day, he said that he would "comp" my previous night's stay as well as give me a gift certificate toward one night free when I return because we were uncomfortable. Well that never happened. When I checked out, Joy mentioned the free night with a 2 night booking but that was it. I was expecting an actual gift certificate, but she said they'd keep my name in the computer. I inquired about the previous night that was to be comped but she stated she didn't know about that or wasn't told or something along those lines. At any rate, I checked with my child who was also present when Willie came who repeated what he'd told us.

I did call to follow up once I realized I wasn't mistaken. Granted, my birthday wasn't completely ruined but as I mentioned in my follow up email that I'd have definitely done more had I not been tired. I'm just very disappointed that Fairville Inn did not keep their word nor did they respond to my follow up email. As I think about it, when I emailed the next morning about the heat because I wasn't sure when someone would be in and I'd turned the fireplace on for some heat again, I didn't get a reply then either.

I mentioned it when our breakfast was brought over. I was told she read it and she would send Willie over. I wasn't sure why I'd have to bring it up but it was what it was. As I stated in my last email, I didn't ask for nor did I expect anything but since Willie promised to comp the previous night and give me a gift certificate, I certainly expected that to happen. This has definitely left a bitter taste in my mouth and dampened my view of this establishment. Even with a free night, I certainly won't be booking another stay at Fairville Inn because obviously I'm not a valued repeat guest. In addition, I've recommended Fairville to friends and acquaintances.

Frankly, there are simply too many other B&Bs along that corridor where I've also been a repeat guest and never had an issue to choose from and definitely didn't smell of mildew. Another issue with my room. Though nice and clean and bright I had to wash all my clothing when I got home because they...

My husband and I stayed at this B&B twice. The first time we stayed for one night in "Suite Two" and loved it so much that we wanted to come back. The layout, spacious room, the peaceful setting, the decor and the breakfast were superb. We had a wonderful night's sleep and had nothing but positive feedback from ourselves and friends that had booked other rooms. I recall there being an excellent tea selection at the coffee bar in the room as well.

However, the second time we stayed in "Springhouse Three" (3 years later) for two nights and found the difference in the rooms to be disappointing. The room was significantly smaller and didn't feel like the luxury we were paying for. The bed is very close to the door in this room, so we could see the light in the hallway through the door and hear anyone coming up and down the stairs or talking. Unfortunately we both had a terrible time sleeping in the bed. It was extremely soft - with no support - and so worn that it sloped into the middle. We had a restless sleep and woke up with sore backs. We actually flipped the mattress over for the second night, which wasn't ideal, but at least it gave us some support for sleeping. (And before you judge us personally on this, we are both slim people, so weight shouldn't have been a factor.)

The breakfast was still delicious and the owners are very kind, but it didn't leave us with the desire to return for a third visit.

Some improvements that we could recommend: a full-length mirror, a mini fridge, a better tea selection for breakfast, better shower pressure, and attention to the quality of the bed.

Some details that are perfect: the fireplaces, the breakfast, the complimentary snack bar in the common area, fresh flowers in the room, personalized notes, and the decor throughout all of the rooms and...

PERFECT GETAWAY! The newly renovated Fairville inn is a little slice of heaven on earth. I had been itching to travel, but have not been able to, given the Covid restrictions. I found this on a whim and I'm so delighted that I did. The location is amazing! Really close to Longwood Gardens (a must!) Having stayed at a lot of 4 and 5 star hotels in Europe and U.S., I can say that the inn is luxurious! Everything from the mid-century modern furniture, Scandinavian vibes, to the Frette robes and L'Occitane products. They offer complimentary breakfast (in-room due to Covid right now), which was divine.

Just when I didn't think it could get any better, the customer service really just put it over the top. I spoke with Xia, the co-owner, who set up tickets for us to go to Longwood Gardens (a must!). She offered a complimentary upgrade, as we were celebrating a birthday. I was also able to add a wine and cheese upon our arrival, which we enjoyed while cozying in front of the fireplace. It's truly the little things and things that are hard to come by at the big hotel chains!

Also if you do go, definitely checkout Terrain (restaurant/shop/experience nearby). I have told a lot of my family and friends and I cannot wait to return...