Rock Springs / Green River KOA Journey — Hotel in Rock Springs

We just checked out of Rock Springs/Green River and were extremely disappointed.

I don’t usually post reviews because I don’t believe it helps but here we go, that night I attempted to contact their “after hours # when we had an issue with getting the tv to work and she pretty much talked to me like I was stupid and said she couldn’t help. Yes I know we don’t go camping to watch tv but in the evening when you’re just trying to relax before going to bed and they provide a service and it doesn’t work, I don’t expect to be treated like an idiot not to mention all the other things that this camp ground really needs to improve on.

My husband and I are retired Navy (26yrs & 21yrs) and we have learned how to deal with a lot of things “embrace the suck” but we’re retired now and we’re paying for this now and we have choices of where we stay and we were extremely disappointed in this place!

We have stayed at several KOAs and enjoyed them so we were excited to stay here after a long day on the road. Needless to say that wasn’t the case here.

We just think maybe it’s something that KOA should know that if their part of your company that their definitely NOT up to KOA standards.

We stayed in the “deluxe cabin” maybe it was when they first opened but not anymore and they’ve done nothing to improve it.

They put patches on the wall to hide holes and velcroed material on the door window instead of blinds or curtains. The hot water in the shower wasn’t hot at best warm/cool. The futon that’s in the living room as a couch and supposed to be a bed for two or at least one reminds me of something broke college students would have in their frat house and I’d be afraid to sit on it. But sitting on it is like sitting on just metal wires that run up the crack of your butt (sorry but I have to explain it the exact way it is, no sugar coating) it’s not comfortable to sit on thankfully we didn’t have anyone that had to sleep on it. It needs to be thrown out!!

There is NO attention to detail! The picnic tables around the campground are horrible! I’m surprised someone hasn’t gotten hurt. No one probably uses the tables. The basketball court’s fence has fallen and they’ve replaced half the fence with something else and it’s all leaning. Maybe just replace it and paint ALL the wood around the camp!The campground looks terrible. The weeds are out of control and hardly any trees. The campers are packed in like sardines.

We understand it’s in a “desert” area however, we have been camping along highway 66 in Death Valley and the campgrounds manage to look beautiful with trees and grass. It’s just a matter of pride and our opinion they don’t have any. They are just settling.

It’s sad. We wonder how many repeat customers they have. We know they have long term customers (which by the way are really packed in like sardines) we understand they’re local plant workers.

We were extremely disappointed with this KOA and have shared our experience with everyone we know as well the KOA FB page and wanted your office to know. Not sure if it matters but we feel that you...

This is not a resort so adjust your expectations accordingly. It is in western WY so it is arid and there is no grass and only a few trees. It is mostly a gravel parking area with sites that are fairly close together. Sites are all pull through with each site alternating direction so that the utility hook ups are between you and another RV on one side and your patio is shared with the RV on the other side. Because of this arrangement, there was plenty of room on both sides. Some of the sites have concrete patios and privacy fences. Most of the sites are fairly level although blocks are needed in some. Interior roads are roomy so maneuvering into and out of sites is easy enough. Staff does a good job assigning the appropriate sites to the size of the RV so that you can remain hooked up to your RV if you want to. This park was full the entire 5 nights we stayed. It emptied each day and filled up each night. Probably 90% of the sites turn over daily. It is an easy off and back on to I-80. Shopping and restaurants are about a mile away. Be sure to make a trip to Cowboy Donuts for the best donuts. There is some road noise and I did hear a train whistle two or three times during our stay but I really didn't notice the noise from inside the RV nor outside during the day. The wind does blow during the day but usually calms in the evening and overnight. Generally it's just a strong breeze. Even though everything is gravel there is limited dust as the driving areas have been treated for dust mitigation. There are about 8 or 9 large petroleum storage tanks that you drive by to reach the park. While they aren't beautiful, they don't cause any issues with staying at the park. In fact, they probably help buffer some of the road noise. The staff here are top notch. Very helpful, attentive and customer oriented. And there's lots of them. The office/store is well stocked with anything you might need including drinks, snacks, frozen treats, hotdogs, RV supplies and souvenirs. They will have a couple fresh baked chocolate chip cookies waiting for you. The office is open until 9pm for late arrivers. There's a nice sized fenced area for the dogs and a playground, pool and bounce pad for the kids. Even though everything is gravel, the kids didn't have any problems riding bikes and scooters. Showers and restrooms are available although we didn't use them. The tent sites look very nice with grass, picnic tables under gazebos and fencing all around. The only negative we had was the utility area at our site (35) was surrounded by railroad timbers making it difficult to maintain a downward flow to the sewer hook up. We would definitely...

We stayed here one night while making our way across Wyoming. The campground is just off of I-80, so there is some road noise, but it’s not bad. The entire surface of the campground - roads and sites - is gravel, and there are no shade trees. Most of the pull-though sites share a hookup station: each has their own set of water, electric and sewer hookups, but the RVs will point in opposite directions so the hookups end up on the normal side of the rig. That also means your door-side neighbor will also have their door facing you, and the picnic tables for both sites sit in the same area. We stayed in site 51 and had a door-side neighbor, but since none of us hung out outside it wasn’t an issue. Our site was level and the hookup was normally place in relation to the hookups on our rig.

There are a few deluxe pull-through sites that don’t share a hookup station, and also have a furnished concrete patio with an embedded fire pit and a wall of privacy fencing. The 10 tent sites have similar privacy fencing, which was a nice touch. The cabins and the back-in sites for long-term residents are in the back of the campground, which is apparently where the playground and yard games like horseshoes are located (I didn’t see them myself).

Most of the amenities are in and around the office building. The building itself contains the office, laundry facilities, and bathrooms and showers. One one side of the building is a small outdoor seating area, with at least one table under shade. On the other side is a small pool (which was covered the day we were there), a jump pad with a communal fire pit nearby, and - a bit further away - the propane refill station.

The enclosed dog park is on the east side of the campground, and is divided into two sections (one larger, one smaller) by a 3-foot high fence. We only used the larger park, which was mostly dirt/sand and just a small patch of dry grass. The fencing was a wire mesh with subway-tile sized openings rather than a chainlink fence, so a really small dog could potentially squeeze through one of the openings.

In terms of cell service, the best speed I got on my Verizon Jetpack with MIMO antenna was 24Mbps down and 24 up, so streaming video was not a problem. The best speed I got on my AT&T smartphone was 17Mbps down and 7 up.

We would stay here again for an overnight stop if we were...