Excellent service, informative, educational and not at all pushy or in your face sales. Very easy to compare products on the floor and ask questions. Two months ago we replaced an 18 year old queen Sealy Posturpedic Plush with a Verlo v9 Firm after an hour in the store. We were confident in our purchase due to the Comfort Guarantee. This takes the stress and possible regret/buyers remorse completely away; and they mean it. If it didn't feel comfortable, make us sleep better, satisfy our every expectation; they would come pick it up for free and make any adjustment necessary to make us completely satisfied. I've held off on submitting my review in order to really sleep and evaluate my sleep compared to how I was accustomed to sleeping or not so much sleeping it turns out. I can absolutely and confidently say that I'm getting a much more quality sleeping experience, not just different but better. No more pressure pain on my hips and shoulders, no more waking up stiff and tight, no more waking up from the bed moving when my wife rolls or gets out of bed and no more night sweats. It's unbelievable the difference a truly quality bed, made with advanced layers of natural fibers and foams, made perfectly for you can make. Go see Dave in St. Charles and find out...
Read moreThis is a family owned and originated business. The owner's Uncle VERnon and Aunt LOis established the business many years ago and franchised. The owner(nephew) of St Charles Verlo and his son take great pride in servicing the public with their knowledge and skills so that every customer feels personally helped. THIS IS A VERY DIFFERENT EXPERIENCE THAN YOUR ROUTINE RETAIL OUTLET STORE! My wife and I needed to replace a California King mattress with two Twin XL because of need to have undisturbed sleep. The store Manager, David Pye, was thorough and gracious in his explanation of the various types of mattresses available. There was no pressure at all to replace the box springs; so we did not, although that would have doubled the income for the store. Our cost for the two mattresses was $866.44 and they are fabulous!!!!!! In addition, there is a 6 month comfort guarantee that allows one to return the mattress for refitting if that is needed. DEFINITELY, VISIT THIS STORE AND LEARN HOW A CUSTOM MATTRESS OR TWO CAN ENHANCE YOUR...
Read morePurchased a V3 foam recently. The mattress is firmer than I was expecting, but it actually turned out very good. I did also have to wait since this was not a model they kept in stock, but they had basically every other model in stock so I was willing to wait. If you cross-shop other brands/stores you'll see the pricing to be comparable, but check further and you'll see that some only offer 30-60 day warranties (basically just a standard return policy like anything else at a store) and no maintenance/support after-sale. At Verlo, you get a long warranty and a year's worth of assistance to rearrange the foam/gel to customize the feel and fit of the mattress to your liking. You can even get the whole thing swapped out if you find that the model you ordered isn't the right type for your sleeping style. The staff is friendly and knowledgeable and I've recommended a few people who were considering replacing their mattresses to give...
Read more