Greenlake RV Resort by QRV — Hotel in San Antonio

Let me begin by saying the managers of this park are just too nice, will not say no to anyone and just do not spend enough time covering the park. This is not the complete fault of the managers of the park as they might be limited on what they have the authority to accomplish. That said, I will begin with Green Lake RV Resort is far from a resort. This park was opened in late 2014 and we were the fourth or fifth visitor to stay at this park. Since then, we have stayed through the years and observed this park fall into a PARK and not a resort. Our stays over the years have been from a couple days to a couple months at a time as we are full-timers and had used this park as a home base. |This park has the potential to be a well visited destination resort year-round visited by full timers from across the country, visitors to San Antonio or weekenders wanting to get away, however this park has become a MOBILE HOME park. Just driving through the park, you can see at least 90% are full time residents. Management either does not know, care or just does not want to know that a resort does not allow things:|1. Attached full length and large home-built decks attached to old trailers|2. Large carport type plastic covers to park under|3. Refrigerators outside in plain site and even one site with a washer and stereo outside|4. Storage sheds at sites|5. Trailers with window AC’s, obviously not anything but permanent. Trailers that are falling apart or are in desperate need of repair.|6. General clutter to the point of having no vision of the site under or in front of trailers. Vehicles that obviously don’t move that are on trailers and or covered by a tarp.|7. Many work vehicles are in the park such as large bucket type trucks, 18-wheel tractor and generally work trucks parked all over with trailers attached. There is at least one site that is allowed to keep/park his trailer dumpster behind his trailer and occupy another parking space for his other dumpster. (Beautiful site) There are vehicles that have been parked in the park for months without ever moving. A few cars with flat tires. Between 0530 and 0800 it’s a highway with vehicle noise leaving to get out of the park.|8. When sites are released, some are power washed if overly messy, however the person I’ve watched do the power washing washes the site, pushing screws, nails, pieces of concrete dirt and debris into the main road not cleaning or picking this mess up so it just stays in the roadway for all to run over. |9. Trees overhang pad site to point of scratching rigs because they are not trimmed high enough or maintained. |10. Although the park is gated people from the nearby area come in, dump their trash and use the laundry facilities all with managers/staff sitting in the office. There is just a false sense of security.|Some of the problems of this park might be associated with an owner group that is not local to the area. The fact that there does not seem to be any oversite, managers have to deal with out of city maintenance or lawn care is probably a lot of the problem. It does not appear managers are allowed to bid or even make some decisions on their own. In other words, maybe complaints are ignored because owners are not local and mangers just don’t have the ability to get their point across. This park definitely has the potential to be a resort and definitely started out as one, however anyone wanting to stay here should be aware that rules are for some, adjust your pad parking so your slide won’t hit the storage shed or covers next to you, realize the trees will scratch your rig, visitors will have VERY limited parking and your view might be a large work truck or dumpster next to or in...

Let me begin by saying the managers of this park are just too nice, will not say no to anyone and just do not spend enough time covering the park. This is not the complete fault of the managers of the park as they might be limited on what they have the authority to accomplish. That said, I will begin with Green Lake RV Resort is far from a resort. This park was opened in late 2014 and we were the fourth or fifth visitor to stay at this park. Since then, we have stayed through the years and observed this park fall into a PARK and not a resort. Our stays over the years have been from a couple days to a couple months at a time as we are full-timers and had used this park as a home base. |This park has the potential to be a well visited destination resort year-round visited by full timers from across the country, visitors to San Antonio or weekenders wanting to get away, however this park has become a MOBILE HOME park. Just driving through the park, you can see at least 90% are full time residents. Management either does not know, care or just does not want to know that a resort does not allow things:|1. Attached full length and large home-built decks attached to old trailers|2. Large carport type plastic covers to park under|3. Refrigerators outside in plain site and even one site with a washer and stereo outside|4. Storage sheds at sites|5. Trailers with window AC’s, obviously not anything but permanent. Trailers that are falling apart or are in desperate need of repair.|6. General clutter to the point of having no vision of the site under or in front of trailers. Vehicles that obviously don’t move that are on trailers and or covered by a tarp.|7. Many work vehicles are in the park such as large bucket type trucks, 18-wheel tractor and generally work trucks parked all over with trailers attached. There is at least one site that is allowed to keep/park his trailer dumpster behind his trailer and occupy another parking space for his other dumpster. (Beautiful site) There are vehicles that have been parked in the park for months without ever moving. A few cars with flat tires. Between 0530 and 0800 it’s a highway with vehicle noise leaving to get out of the park.|8. When sites are released, some are power washed if overly messy, however the person I’ve watched do the power washing washes the site, pushing screws, nails, pieces of concrete dirt and debris into the main road not cleaning or picking this mess up so it just stays in the roadway for all to run over. |9. Trees overhang pad site to point of scratching rigs because they are not trimmed high enough or maintained. |10. Although the park is gated people from the nearby area come in, dump their trash and use the laundry facilities all with managers/staff sitting in the office. There is just a false sense of security.|Some of the problems of this park might be associated with an owner group that is not local to the area. The fact that there does not seem to be any oversite, managers have to deal with out of city maintenance or lawn care is probably a lot of the problem. It does not appear managers are allowed to bid or even make some decisions on their own. In other words, maybe complaints are ignored because owners are not local and mangers just don’t have the ability to get their point across. This park definitely has the potential to be a resort and definitely started out as one, however anyone wanting to stay here should be aware that rules are for some, adjust your pad parking so your slide won’t hit the storage shed or covers next to you, realize the trees will scratch your rig, visitors will have VERY limited parking and your view might be a large work truck or dumpster next to or in...

We came as a group of 4 rigs for a soccer tournament. We were only staying for 2 nights but rented 3 so we didn’t have to rush to pull out Sunday if we had later games. We pulled in at 615pm to check in. The lady who we later found out was the manager was completely RUDE! I told her the reservation was under our team mom’s name and she then went on a long rude rant about how THEIR employee messed the reservation up and kept complaining on how she should of put each site under a different name and gotten different credit cards and on and on about how THEIR employee messed up. (First off the lady that took our reservation was beyond sweet and had the best customer service ever and didn’t want to waste time on the phone with everyone’s name and credit card number. Maybe she needs to be the manager!) We travel for soccer at least once a month for the last 2 years and we always get 4+ sites for families and never had issues like this. Second....it is not my fault you think she did this wrong. It is not my fault you are having a bad day (or so we thought) then she complained about the motorhome that came in our group that didn’t check in. Come to find out they did check in and helped her assign names to each site....AND told them to tell the rest of the group that she closes up at 6 and for us to check in the next day. The motorhome people even mention the hours say 630 she said well we start closing at 6. Why was she complaining to me about something that didn’t even happen?! I left thinking she had a long day and needed to get some rest. Nope she was rude to each and every one of us in our group! THEN! We got an email the next morning at 815 saying we need to respect the speed limit of 5mph. We asked 3 times for her to tell us which car was speeding she wouldn’t tell us. That morning we all caravanned out together laughing at the ridiculous slow speed limit and how we had to ride our break and coast out so we know we weren’t speeding. As we returned from our first game our gate code didn’t work. The man kept asking are you sure you are entering it right I said yes. I have tried 5 times!! He let me in. We went to check the rec room out which by the way is a pool table shuffle board drinks popcorn tv and couches and the weight room. The guy came in and again told me since THEIR employee messed up our gate codes were entered wrong. You know you have told me 100 times how this girl messed up as a customer I don’t care just FIX IT!!! Sunday none of our gate codes worked. None of the 4 of us. Such a cluster of blaming others and not just fixing the problem! We have never felt so unwelcomed in our life! We won’t stay here again.

The park it was niceish The grass definitely needs mowing the stickers need pulling the pool needs to be cleaned it had a funky smell to it. They do allow smoking and drinking in the pool which the kids weren’t fond of. The residents that do not leave have very cluttered campsites. With full sized refrigerators deep freezers ect on their slab. Friday night we were trying to enjoy our evening outside and the people next to us kept turning up their music so loud we damn near had to yell to hear each other. There looked like a baby grave behind one of our campers with fresh poured cement and a new surrounding headstone with crosses. This was a bit disturbing. I could over look all this but not the...