La Quinta Inn & Suites by Wyndham Sebring — Hotel in Sebring

UPDATES FROM OWNER RESPONSE: So you are the type of owner that allow this type of behaviors. No doubt about it. I admit that I got angry that night with your front desk with good reasons. She lied to me twice. When I first check in everything was fine until I asked your front desk lady if my 2 rooms are next to each other like we requested because I had called in few days ahead about it and they did put that on the notes. She goes 'yes they are'. I said no they are not because the rooms numbers are really far apart. Then 2nd question I asked since the hotel was dead quiet and only 3 cars in parking lot late that night so if she can move our 2 rooms together. She claimed that no our hotel rooms are full and booked. Which another lies. I got more upset when she goes if you not happy you can cancel your booking. That was when I got even more upset because already late at night and we ready to rest not enough time to sit and deal with her being useless and she keep saying I am trying to help but frankly she tried not to help totally and made things worse then it already is. You think we would come back to that kind of service from your hotel that had put us through and also not refunding our money? Your hotel is a scammer and treat people horribly and deserve empty rooms with that type of behaviors. Period!

Original Review: Every single hotel you walked into the first thing will be the front desk service. I have never seen any front desk person was so cruel, mean and evil like this lady. After we requested to have 2 rooms next together as we had called in few days ahead for our kids to be next to us. After the few back and forth with her she stated that you can cancel the booking if you not happy and my husband and I were discussing what to do if our kids few rooms away down the hall from us and decided we separated each other to be with our kids. We said to her, "It's fine, we keep the rooms the way it is." and the front desk lady just went "No, no sorry. You can't do that. I had canceled already and I can refuse the service and I give you 5 minutes to get out my hotel or the cops will." Right in front of our 3 kids. Our oldest will have the golf game early in the morning and she aware while we were there late like 9:30PM already ready for a good rest for the kids. She held up her cell phone and threatened that she calling the cops right now and we have to get out the hotel. I was so upset that this lady was plain cruel denied our stays on purpose and push us out. She made the decision of cancelled our booking without us authorized it. Now they even denied to refund us the money after we went around that night to find another hotel. THIS WAS THE MOST HORRIBLE HOTEL SERVICE I'VE EVER SEEN. CRUEL LADY TO BE AT FRONT DESK SERVICE. NEVER AGAIN HERE! These are the photos of her threating us to get out the hotel or she calling...

PLEASE READ!!!! My stay was absolutely terrible here! Me and my 4 sisters were visiting on vacation. and decided to stay at this hotel. We checked in early maybe around 1:30. Right when we got there the lady told us Our room would be ready in 20 minutes because they needed to clean it. We Went back in around 1:30 and she told us we can check in. We weren’t at the hotel for no more than a hour and a half. Four of us decided to go swimming and my sister stayed in the room. We were in room 312 and got a double queen room. One of the front desk staff named Lucy walked into the room while my sister was changing into her bathing suit. She did not knock or anything just walked into our room. She look startled and walked out. Keep in mind ALL of our belongings were in the room. When my sister went to the front desk to make a complaint we were just coming in from the pool. This is when everything sprawled out. Amber was another front desk staff who was absolutely rude and kept making unnecessary comments. And then Courtney a housekeeper kept on recording us and laughing. Amber then called the police to have us escorted. My mother wanted to call the hotel to understand the situation better and amber picked up the phone. My mom then asked her to speak to the policeman and she went to say that’s she not doing that and she can call him herself and the phone is only for hotel purposes and hung up the phone on my mom. When the police escorted us out Courtney went in the window and started recording us and laughing and cursing. Then Lucy tried to lie and say she didn’t walk in and the housekeeper walked in instead when my sister saw her. And was cursing us out in Spanish as if we didn’t know it hehe. I also called corporate and I talked with Ayessa and she was very helpful she then transferred me to Mohammed which she told me was the supervisor in the corporate office. He was absolutely rude and ended up hanging up the phone on me. But overall my experience was horrible and I will never consider ANY of the windham...

Update—— a kindly and sincere response received by the current manager. Unlike responses from former managers I have read; it was well received and appreciated. Thank you.

Called about rate day before. It was overpriced but acceptable. Asked about semi truck and trailer parking as I was here for the race track with team trailer. Very pleasant lady informed me that all is well and no problem with truck and trailer and gave me the military rate.

Arrived to check in, pulled into parking lot., and disaster. No way this parking lot has ever accommodated a semi truck and trailer.

Discussed with front desk person on duty , who immediately took a very poor attitude toward me and my rig. Apparently she knows how to maneuver a big rig and I don’t. (not).

After many complicated maneuvers I managed to get the rig into a spot against the curb and proceeded to check in. At check in the rate mysteriously increased to just shy of an additional $100 per night.

Irritated I was, having driven all night, expecting a nice comfortable place to lay my head for a couple days at the track, and proceeded to voice my opinion about the change in rate. Not in an ugly way but most certainly pointedly. Without further discussion I was asked to “take my big truck and leave”.

In all my many years of road warrior travels throughout the US and internationally; I have never had a hotel employee immediately form an ill opinion of myself or possibly what I do for a living. Not sure which but it was certainly one or the other or both.

It was very apparent that upon first contact; I was not wanted there by this employee. Of course I will never be back to this hotel or any other La Quinta.

Think twice about staying at this hotel if you are associated with the famous racetrack, you have big truck parking needs, want to avoid the possibility of an employee that is quick to form ill opinions, and have your rate...