Mallinson Vineyard and Hall — Hotel in Sugar Creek

I want to start by saying that the area was absolutely beautiful for an outdoor, fall wedding….

But the way the event coordinator, Michelle, handled the event I attended in October was some of the worst “customer service” I have ever seen.

I arrived to do hair in the morning and heard multiple stories throughout this time of incidents with Michelle. I was hoping these were isolated incidents. Unfortunately, this was not the case…..

Michelle physically shoved my 4 year old!! We were waiting in line for food, right outside the door and as the line moved my son began to walk inside. As I was reaching for his shoulder to ask him hold on, a lady grabbed him by both arms and pushed him back hard enough that I had to steady him. Before my husband could even react, I told her to never put her hands on my child again. The lady became hateful, with a passive aggressive apology. I informed her I didn’t appreciate her tone. She then stated “that’s a first”.

I just want to bring attention to the fact that SHE PHYSICALLY PUSHED MY 4 YEAR OLD!!! She didn’t even give me time to tell him to hold on!!!

I also personally witnessed Michelle watch the photographer begin to collect equipment from down where the ceremony was held. Michelle then closed the gate. A member of the wedding party opened the gate, helping the photographer. Michelle proceeded to lock the gate, forcing the photographer to walk completely around to collect the rest. She literally refused to just wait. This was before the reception. There was absolutely no rush!!

I am completely disgusted with the encounters I witnessed and...

This review is well over due. My wife and I were married here and also had our reception here too. Everything about this place was perfect and amazing. The location, the property and most of all the staff and Owners. Could not have found a more perfect place to have our wedding at. To start our lives together in front of friends and family. Everyone employee here is truly amazing. But there are two that really made this feel more like home and really swept my wife and I off our feet. Melissa the coordinator and Matt the owner truly cemented everything together. Matt is ordained and was the person that did the wedding cermomy. Matt you will forever be in our hearts as the person that helped us become one. Melissa you are simply amazing, you were like a friend from the beginning. You made us feel welcomed, you put up with the never ending questions and made everything run as smooth as possible on our wedding day. We can not say or thank you enough for everything you helped us with. This place will ALWAYS be in our hearts and even if this place ever disappears the people that make this place what it is will never go unforgotten. If this review and thank you to Mallinson Vineyard and the people who run and own it doesnt sway your decision to be married, have a birthday, or just for a staycation. The only other thing that will, is to stop in and visit this place and the amazing people who work here. You will not be disappointed with your decision. The one and only other word I can think of to discribe the people and preprty...

We attended a wedding at Mallinson in October. The wedding coordinator, Michelle, was the rudest person I’ve ever encountered. She was so rude to the brides 90 year old grandma a guest had to step in, and she grabbed a guest’s child by the arm and swung him around so hard the mother had to step in. She made the entire weekend hard for the bride and groom, didn’t abide by the contract, and all around made it miserable for everyone involved and the guests. Guests were charged for the beer and wine, which were supposed to be included, and then the coordinator still handed the bride a bar tab. We contacted the owner, Matt, regarding this, and all he was worried about was bad reviews being left, not making things right. In fact, the contract states the bride will get her deposit back within 30 days and has kept contacting the owner with zero response, so he is in breach of contract. Not only did he breach the contract regarding the deposit, but breached many aspects of it during the wedding weekend, and was so unprofessional he didn’t even show up for the rehearsal. Matt, Michelle, and Mallinson will either take this review down like they did the others, or say this is inaccurate, but if you’re considering having a wedding there I would highly encourage you to reach out to me. We have the texts, emails, and contracts to prove all. Don’t put yourself, your wedding party, or your guests...