Sunrise Lodge — Hotel in Sunriver

The mountain never fails to impress. The cafeteria/pub/coffee shop lodge is just not big enough. Was forced, by a very rude family, to share table I had waited on near cafeteria. My family was coming in behind me, still removing gear. I sat at a table that a family had just vacated. Suddenly I was surrounded by another family saying, "Hey we need six seats!" I told them my family and friends were on their way and they said, "You can't save seats all day." I had gotten there just moments before they did. They began seating themselves at the table I was sitting at. I had some helmets and gear with me. I sat in my seat and the gear was across from me. My coat and goggles, on the seat next to me. I had 3 seats on a 10 spot table. They filled every seat I didn't have something on or near. I told them "Here comes my family," they said nothing and took two more chairs. The rest of my group arrived quickly and I asked "Did you people get enough seats?" "Here are my friends and family, I wasn't lying!" They just sat and pretended that they had done nothing wrong. The wouldn't look up from their food. My kids sat down, then I added two chairs for my husband and our friend. The people were rude. I don't mind sharing, I do mind being invaded and treated as if I was going to "save" a 10 spot table all to myself for hours??? These folks were most probably tired and wanted to sit and eat too. Maybe they were waiting as well. Perhaps that is why they were so insistent. This madness didnt stop there, when my family got up to get cafeteria food, I was forced to shoo people from their seats while they purchased food. Last year there were no seats either. You basically had to stand around until a table cleared. It all smells like a gym sock. It's the same every year! The seating is awful in their adult area as well. Previously, I sat in the "Pub" on a stool. I was treated like a nuisance, eventually asked if I wanted a drink, I said I wanted some food and he slapped a menu in front of me and said he would be back. The wait was incredibly long and the server was frazzled or just grouchy. I feel that a resort this large should have separate restaurants, ranging in price and "picnic" eating areas. There's lots of unused seating outdoors. Lol Maybe they should build up a bit. No one was using the snowy deck. Mt. Bachelor, may be close to our home, but the lodge is not close to our heart. People shouldn't have to stand around waiting to compete for someplace to sit. Get it together Mt. Bachelor Lodge. It's a madhouse. We all paid the same price, we shouldn't have to compete for a seat to eat...

beautiful lodge! the lodge isn’t the problem. they are only taking online orders, using a QR code. I ordered some food on their website, and went though all of the payment process, the payment went through, and at the very end the website told me how long i would have to wait to get my food. I have to wait 45 minutes for my food to be ready, this on top of the already insane day lift tickets is just insane. I was not even able to ask anyone about how long it would take before i ordered, the website did not show me the expected time my food would be ready. i am extremely disappointed. this is a ridiculous system. why should i have to have a phone and access to internet to order food. i am not even able to cancel my order, so now i have to waste my ski day waiting for my food. if i knew it would be so long, i wouldn’t have ordered anything. i would rate zero...

The moutain is 5 stars the lodge is 0 stars simply because of seating. I would ask the management what percentage of lodge seats for food service are they providing for the population of daily skiers on this side of the mountain? I have given up on even going into the lodge. We now eat at the car. While that is a bit of a pain it is much easier than attempting to go inside. This is a great access point and the mountain does a great job of putting skiers on the hill. The low rating is only...