Postcard Cabins Talladega Valley, Outdoor Collection by Marriott Bonvoy — Hotel in Sylacauga

Extremely Disappointed – Unreliable and Poorly Managed

I booked a cabin with Postcard Cabins (St. Louis location) over a month in advance for a surprise getaway with my husband. Less than 24 hours before check-in, I received a call informing me that my reservation was being canceled due to overbooking. The employee I spoke to admitted they had “gone through the list” and simply didn’t have a cabin for me. When I asked how they determined who to cancel, I was told it might’ve been as arbitrary as alphabetical order.

We were already 9 hours from home when we got the news. I immediately contacted Marriott, which now owns Postcard Cabins, assuming they would assist in finding alternative accommodations—they refused. I even asked if they could help rebook us at another Marriott property nearby, and again, both Marriott and Postcard offered no support.

To make matters worse, the General Manager of Postcard called the day we were supposed to check in and gave me a completely different reason for the cancellation—claiming it was due to the cabin lacking air conditioning. That explanation came a full 24 hours after the original cancellation and contradicts what their employee told me. Frankly, it felt like they were scrambling to cover their mistake.

With no help from Postcard or Marriott, I had to scramble and book through VRBO at the last minute, paying over $200 more than my original reservation.

The only thing Postcard offered me was an apology and a refund—hardly adequate given the stress, inconvenience, and additional cost their error caused.

This experience was unacceptable, and I will not be booking with Postcard Cabins—or...

I have my reasons for 3 stars, I really hate that I have to rate so low but the ads, social media, and website really ruined our expectations. The photo attached is the “river view” cabin we paid extra for. The cabin we were given was named the Lydia. This is NOTHING like the website, only 1 cabin of the 3 river cabins have that “perfect” view of the river. That cabin is the Makilo by the way, so if you book a river view and it’s not that one, here’s your view. Also, I think my partner and I can take partial blame for not researching burn bans, but it would’ve been nice if Getaway informed us prior to arrival and we would’ve accommodated to the change easier. The fridge smelled really bad and should be cleaned out. Also the cabins are VERY close and there’s not really a sense of privacy that you’d expect. Cell service is spotty which I can’t complain because I didn’t need my phone. It was super quiet, occasional dog barking but no complaints. Overall, I was really excited about this place and can’t believe how disappointed I was, especially when extra money was paid. I do like that the other reviewers had a great experience unlike my...

Getaway was a great experience! Although we never saw staff, they were easy to message and quick to respond. We stayed for two nights to celebrate my boyfriend's birthday and enjoyed the convenience of utensils, sugar, salt, pepper, dishware, linens, a/c, wifi at night, and more alongside the quiet nature and feeling of seclusion. The nature walk on property was also awesome to explore. This Talladega Valley location was well thought out, easy to travel to, and close to modernities for those who may need it although we decided to stay put and cook once we arrived. The only thing I would change is a few more complimentary provisions included in the cabin stay since you currently have to pay for each tea bag, coffee pouch, and/or insect...