Grandma's Inn — Hotel in Torrington

This was usually the hotel we always stayed in on our trips to Torrington. It was ALWAYS clean, friendly and very well managed. I made reservations two months ago for a room for college graduation. The new owner asked that I call one hour in advance as she did not have anyone hired at the time to live there and manage it and she would have to drive that far get us a key. That was not a problem I was willing to do that. I called an hour before arrival and could not get anyone to answer the phone so left a message when we would be arriving. Got to Torrington and pulled into the parking lot and it looked abandoned, the grass was long and everything just had an unkept look to the place that was not normal. Not one vehicle in the area. I tried calling numerous times and still no answer, nothing at all. Finally after just hitting redial I got a very exasperated woman on the line that said I should have had a call from the owner telling me to pick up the key from Juan downtown, I never got that message and had no idea what she was talking about. So sent the husband downtown to get the key and Juan told him he did not have any keys for the place. In the meantime the woman called me back and said there were no clean rooms and she would have to drive an hour to come clean a room if we still wanted one? UMMM yea! I said yes as we just needed to change our clothes and we would be gone until later. She was kind of put out about having to drive that far to clean a room in a hotel I had a reservation for for two months! Juan in the meantime said he would refund our money? Why would my credit card be charged until we checked in and if no one was there to check us in how could they charge me for a room? It all was so unprofessional that I called a couple other hotels in town and found one with a room open for us so took that room. I called the new manager back and told her to forget my room and my credit card had better not have been charged. She assured me it wasn't but I am waiting to see if that is true. Who in the world just leaves rooms dirty in the first place? I would not recommend this place any more to any one, avoid this place and go somewhere else. They said that if we wanted to drive an hour away they would give us clean rooms there for the same place. If I wanted a room in a town an hour away I would have...

Our large family needed to be in Torrington for a memorial service. Called and spoke with the manager of Grandmas' Inn about booking 4 rooms, some kings, some doubles.||This has just reopened after being sold to new owners. She could not accommodate all of us (8) without going to the little bit pricier kitchenettes, so we rented the penthouse on top of the Inn. 3 full size bedrooms, 2 full size baths, and a full living room, kitchen, and dining area with a table, chairs, breakfast bar, and stools. Several hundreds cheaper than individual rooms and with a rollaway bed, plenty of beds, and space. This is not a luxury type place, this is just clean and comfy. They are just refurbishing the place, and asked for suggestions for improvement. We did not have to make many suggestions, they have a good handle on it all. Like I said, not luxury, but well worth the money you'll pay for cleanliness, comfort, and...

It was the worst experience at a hotel. The check in hours are only 2-5. We got there at 3 and no one was there. We called the number posted and talked to a very rude and annoyed woman who said she had to come back into town and clean the room. We waited an hour before she came back. She said she couldn't find my reservation even though I prepaid a week before. Then told me expedia "just sent it today." We came back that nite, the room had been sprayed with air freshener heavily, the chair was broken, the tub dripped, there was no hot water, no phone, no clock, and the bed was pretty worn. Since I prepaid we stayed the next night and discovered the air freshener was covering a urine smell. I never saw the office occupied for the rest of our stay, I'm not sure how they get any business. Next time I will pay extra and stay...