We reserved a king room with a jacuzzi tub for our weekend getaway. I called earlier in the week and asked about the hot tub (online said it was down) the guy that answered said it will most likely be up and running this weekend. Unfortunately it was not. Walking into the hotel, I thought “wow this is beautiful! This hotel experience is going to be wonderful.” We walked to our room, opened the door and were hit in the face with the awful smell of cigarette smoke. Room was very spacious which was nice, basically like a 1 bedroom apartment. Our door was “sticking” so we had to slam it shut and yank it open, I had to use the restroom, I sat down and almost ended up on the floor. The toilet seat wasn’t attached. We had garbage on our floor, FLIES! There was old food on the stove, the microwave was disgusting and leftover burnt food was caked on the turntable, crumbs all over the toaster, the jacuzzi tub was a thick layer of dust, the bathroom mirror was covered in spit. Food was stuck to the counters and dining table, the bathroom door would not close, EVERY SINGLE DISH WAS DIRTY. We grabbed a butter knife and it was caked with jelly, all the plates were put away without being washed. I was extremely disappointed so I went to the front desk. I waited for 25 minutes as no one was tending the front. When I brought up all the problems, the girl said she could come by with a cleaning cart, and she asked who cleaned our room. I let her know it was Brooklyn. When she came to our room she left us dishwasher pods (disappointed that we got left to wash all the dishes and silverware when it wasn’t our mess. We ended up running the dishwasher 5 times while being there and all we used was 1 knife and our own 2 personal cups.) She washed our mirror, gave us extra toilet paper & took pictures of a few things. While cleaning, the front desk called and comped us 1 free night which was appreciated. We went to the pool, the bottom of the pool is chipping paint. You can tell they don’t clean it. We made a reservation at the steakhouse (FYI - if you cancel your reservation in under 24 hours, they charge $25 to your room) we were told the steakhouse isn’t open this weekend due to short staff. Our only option was the sports bar. What next? Day 2 went down for breakfast, what a joke. Options: bagel, toast, cereal, mini frozen sandwich, milk, coffee, tiny juice cups. And you are charged a resort fee? For what? I had a massage with Michelle, HIGHLY recommend! Golf was a bit chaotic. Front desk told us where to go, however no one was down there to give keys to the cart, etc. ended up having to go back to the lobby again. After golf, we went to the sports bar and ordered wings with ranch and nachos with no tomatoes. Bartender listed everything they were out of, one was tomatoes. When we got our food, we had tomatoes on our nachos, wings and no ranch. The nachos were awful, I assumed the meat would be seasoned with taco seasoning, but it was just greasy. Once we got our bill, I noticed we had drinks on our bill that we didn’t even order. We ended up going back down to the bar later on for a drink and to check out their fish fry. Glad we didn’t order fish as all of it was coming out burnt. Also out of bluegill. We ended up ordering a pizza. I asked if we could get it uncooked (we wanted to cook it in our oven in our room a little later) the bartender laughed at us and said they aren’t going to give us a raw pizza with no where we could cook it. I let him know we have a stove in our room. He said “oh ok! Good for you!” Like it was a joke. We ended up waiting over an hour for our pizza. Saturday they never had prime rib, a lot of people were disappointed. We ended up going to the Island Casino, ate there, delicious! Ice machines were down on all floors, urinals were broken in the bar. Ugh, there’s so much more, but I’ve exceeded the amount of characters to add more. Everything was very disorganized, broken or dirty. Not a good experience for us. I don’t think we will ever go back. Save yourself the headaches/disappointment and...
Read moreWe will be returning! My boyfriend and I stayed here the weekend of July 26th - July 28th 2024 and we were skeptical because of the mixed reviews.
Arrival was busy which we expected but lobby is really nice with an old time car on display. There was a younger guy working the front desk and you could tell he was newer but he was very polite. He gave us a map of the hotel and if it’s your first time it is a little confusing but it’s easy to figure out.
Our room was on the 3rd and it was a lot bigger than we expected a little outdated but nice.There was a little lounge area when you first walk in with a couch, TV, eating area, mini fridge, microwave and small sink. Then they had 2 closets with extra pillows, blankets and a safe. The beds were comfortable and we had a balcony with small patio set. Also had an outlet outside which was nice!
Friday night we made a reservation at the 1905 Steakhouse and we did have to wait a little bit but there was only one waitress (Bianca) and she was serving 4 tables including a bigger party of 5+ so we understood and we weren’t in any rush. When we got seated we let her know she was doing a great job and we understand and to take her time. She was very appreciative. We had the seafood chowder soup which was AMAZING and shrimp Cajun Cavatappi which was delicious. Bianca was a rockstar!
We golfed on Saturday morning and we had so much fun golfing and I’m not a big golfer so I was happy with the golf course. I got a 60 minute massage in the spa with Michelle. It was my first professional massage and she made me feel very comfortable. The massage was so relaxing and felt amazing 10/10!! We also went fishing and didn’t really know a good spot and the staff us to ask a guy named Steve because he knew ALL the good fishing spots. He sent us about 10ish minutes away that was right over the Wisconsin Michigan boarder. We got there and didn’t fish that long because of the mosquitoes (we didn’t bring bug spray) but it was so beautiful to say the least. There was a guy there that said he had caught a lot of fish. Went to the ice cream parlor it was super cute old timing feeling! The downstairs bar had great food (pizza, bbq sandwich and burgers) and the staff were also amazing Seth, Maddie, I believe Lydia (she was working Saturday during the day) and also another woman that I believe worked the closing shift Saturday night. I did also have a drink in the Lounge bar upstairs and Danielle was great! We did also got to talk with a woman named Zibbie and she was so nice very informative. Margaret and another woman made check out very easy and answered all our questions! For being short staffed all the staff members did an amazing job! There is a lot to see and do at the resort that we wish we had more time for. We definitely will be returning and hopefully...
Read moreWe came here for a weekend of golf and whitewater rafting on the Menominee river with our friends.driving up the bridge is a cool feature as we pulled up to the front desk we had cars parked all over so we went up the hill and just parked before checking in the first thing out of my wife’s mouth was this place could use a good cleaning on the outside. We make it into get checked in the girl at the front desk was obviously flustered and was projecting this to customers, but she checked us in promptly despite 3 other people being at the front desk. Made it up to our rooms our king deluxe was very nice and roomy but there were water damage stains in our bathroom and the AC unit was loud and clunky our friends rooms one being a queen and another king deluxe were not as nice and had very obvious wear. The first nice before we went to dinner in Norway, we decided we would walk around and try to get a drink at the lounge. We were told it opened at 5 but after walking around for 20 mins and getting a drink at the boundary waters they were still not open so we decided to just leave for dinner. The next day the girls all wanted to take a bath in our respective rooms two were missing a drain plug and when they contacted the front desk they were told we will look into it and never heard back the drain in our room was just laying on the outside of the tub. Otherwise the beds were fairly comfortable and I thought it was awesome they have an adult swim time for a while after 10pm and allow us to bring in drinks with us. The next day I went out to my truck to drop stuff off before we checked out and went to breakfast and played a round of golf. I came back to a bill not under but taped to my door with my name on it saying we had to settle at the front desk as did our friends to which we found out their computer system went down and they hadn’t had our reservation in the system. Our friend had supposedly booked for 150 per night our bill was nearly double that that per night which it is what it is as they gave us free breakfast. Which apparently was supposed to be 12.95 per person for your standard fare. Obviously overpriced for what it is. Then went to play golf honestly the course was very well maintained and was fun to play I am a fairly decent golfer at a 6 handicap and the course had its challenges as well as some tricky greens. At 82 bucks for 2 for 9 I honestly didn’t think it was the greatest value but was definitely a fun way to end we had lunch at the boundary waters which was very good and headed on our way home. Overall very overpriced to stay and play in my opinion for what you are getting for accommodations but we went elsewhere for lunches and dinners which were very cheap in comparison to Milwaukee and...
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