Lei-Ti Recreation Resort — Hotel in Town of Bethany

This place doesn't even deserve 1 star. The owners are crazy & rude. My BF & I have been looking for a seasonal site. We called & were told by the woman who answered, & identified herself as one of the owners, that sites were available. We asked if we could drive out & look, & she said yes. The next day my BF drives 1 1/2 hours to get there. I was unable to go. When he gets there, both owners are in the office, & the wife gives him a map showing the available sites. He tells her that he would be taking pictures. She says OK. Now keep in mind, the crazy husband is standing right there. My BF says hello to him, gets in his truck and begins to drive through the camp. Unfortunately he was EXTREMELY disappointed in the sites. The ground is very un-level & spots are tight, but because I was very excited about this place, he began to take as many pictures as possible. Just as he is finishing, 1 of the current tenants comes out & asks him if she can help him. He explains what he was doing, don't forget he was given permission by the owners. Well this tenant called the office to complain. My BF, unaware of the call, was headed back to thank the owners. He didn't have a chance, the crazy, husband comes down in his Security vehicle & stops my BF. The husband tells him, he is DONE doing what he is doing & has to leave or he is calling the cops. My BF tries to ask what is going on & the guy again repeats, GET OUT & don't come back or I'm calling the cops. My BF, drives out & calls the wife to tell her what happened. She doesn't apologize, all she says is, I don't know what happened, I wasn't there. She doesn't ask him to come back in to discuss the situation with her husband like normal civilized human beings, she just hangs up. He drives home & tells me what happened.I'm shocked & think to myself, that is just crazy. I ask are you sure you weren't rude. He says no. He did exactly what he said he was going to do, & that those owners are crazy & THANK GOD he saw their true side before I talked him into booking a site. I still cant believe this is how it went down, so the next morning, I call to inquire about what happened, & to hear their side. Again the wife answers, I give her my name, tell her that my BF came out & apparently something went terribly wrong & I just want to hear their side. She, like a child, says well, I don't know, I wasn't there, I cant tell you anything. She says hold on, & calls to the husband, who comes over, picks up the phone & just hangs up! I'm in shock! All this time, I was giving them the benefit of the doubt, thinking my boyfriend HAD to do something wrong, he must have. That is the only logical answer. There was no way two owners of a business would act the way he had described. I called back & this time, the husband answers, I again, tell him who I am & I that I had just called & was hung up on. I just wanted to hear their side, to understand. I was basically begging them for any response that would justify them not only treating my boyfriend the way they did, but why did they hang up. He tells me I am not talking to you, I don't know you, don't call back & hangs up on me again! I am 50 years old & have never experienced anything so disrespectful in my entire life. I can't figure out why they wouldn't want to help me understand what happened. All I can say is I am glad everything happened the way it did, because I probably would have talked my boyfriend into renting, & then we would have been stuck dealing with a guy who obviously has several screws loose & probably would have kicked us out for breathing, along with having to deal with a women who is obviously weak, scared and is controlled by her husband & cant stand up to him. Neither one of them is mature enough to discuss this like adults. I know this is a long post, & I am sorry, but I noticed after reading the other reviews, that when something negative is said, the owners offer up some lame excuse. I am curious to see if they are willing to tell the world their side.. even though they don't know them all either...LOL. Wont they...

Sad to say this park was not a great experience. It is very clean and has the potential to be so much more, unfortunately the owner spoiled our experience. After looking at the reviews it doesn’t come as shock - in hindsight. It seems that every bad review focuses around his lack of customer service skills and brash communication style. It’s quite unfortunate because being the business owner - one would think he would get the picture and put himself in a different position or at least one that had minimal interaction with his customers?! His communication with grown adults and children alike is threatening and I found myself walking away with the feeling as if he only knows how to be condescending and belittling. Many of the locals laughed it off and confirmed that he indeed is the “only” issue with this potentially perfect campground? We will not be returning and would steer people away from a campground that is supposed to be about family and community unless you prefer giving your money to someone who thinks nothing of you or your experience. We were told that anything said otherwise we would be kicked out promptly- needless to say first and last experience. Such a shame! Wife is super nice?!

Not a shock about the owners response! Lol - again clearly can’t take ownership for his lack of customer service skills and how he handles both children and adults! This “group” being two families! Parents and children? The kids went to the pond as a group- p.s. 16, 13, 12 and 10! As a group while we set up camp they didn’t do anything wrong or destroy or act unruly. Again- your running a campground not a concentration camp! The 16 year old licensed driver did drive the cart that I most certainly did call the office about which you refused to listen to and stated to me “ drive it and your gone”! We immediately parked it and did not need your unnecessary threat to four grown adults. The campground was informed of the cart coming and was approved through the office prior to our arrival regardless of what you say! You can be wrong! Hearing about your reputation and your previous responses to reviews this again isn’t a shock. Your truly a class act and again that is why I will continue by word of mouth to tell people about you and your campground! As you are well aware we were quiet and a good family that caused no issues at all! Maybe get your facts right! Look in the mirror and realize that myself and many others are complaining with validity to our complaints. Go into a different job or learn to talk to people. Untill then we forgive you and your...

I had seen some very negative reviews of this campground by some people, but really didn't want to judge too much based on them. I had looked at their website and love the idea of coming to NY to avoid the hot summer months of TX. I have NEVER been to a campground that wouldn't allow you inside just to take a closer look at their setting without having an appointment. Unbelievable! I didn't see anything on their website that indicated an appointment was needed unless you were coming there to look at places for sale. Needless to say, we wouldn't even consider them NOW! Way to show NY friendliness, guess that would just be TX!

Reply to reply: We were there on Tuesday after Labor Day, I wasn't aware that was still the "holiday weekend.' I did put off coming during the "holiday weekend." It is laughable that you suggest walking through the campground as an option. I'm not quite sure what difference there is between walking and driving except that you would be using that as a means of discouraging visitors. Your ploy did work wonderfully though, now you couldn't pay me to come there. We did receive a nice reception at one of your competing campgrounds so the day wasn't lost. I dare say that if your ratings continue to drop, you won't have to worry about being put on so much by people wanting to look at your extremely busy campground that I saw no one stirring in.

Update: Response to Owner Response Maybe you wouldn't have to spend so much time offering your lame excuses if you were more accommodating. I still fail to see why foot traffic would be alright because of it being so busy AFTER, NOT...