Sleep Inn & Suites Monroe - Woodbury — Hotel in Town of Blooming Grove

We arrive back at the hotel between around 1:30-2ish when we walk in to check into our suite. My husband went to his room from the night before to get his things while I got our room key. MIND YOU IM IN MY WEDDING GOWN, within 1 minute a man in a security T-shirt with an attitude tells me my dog can’t be here, not the person behind the counter who also had an attitude in the short minute I spoke with her. I replied with yes he can he’s been here since yesterday and he said he didn’t care with attitude. I told him to be careful what he says next as this is a service animal and it is illegal to confront me on this issue to which his response was a laugh and another no it’s not and I said he can’t be here he has to go. Immediately baffled and upset at his rudeness and no business telling me anything as he’s not behind the counter or disclosing that he even works here I go to find my husband and mother. I explain the situation and begin gathering my belongings scattered across the hotel in different rooms and my bag for my wedding gown. Another man approached having followed us up to the 3rd floor not disclosing who he was now making me feel threatened and bullied that I’m being followed. I continue back down to the second floor then to the first back to the 3rd floor and back down to the first packing everything I have. Finally at around 2:30 the owner came down to resolve the issue and when I confronted her with all of our friends and family surrounding us she then said we could stay the night. I explained that it’s unacceptable the way I was treated and demanded an apology to which she REFUSED TO DO and added that they never said we could not stay the night. YOUR STAFF ATTACKED ME THE MINUTE I WALKED IN AND TOLD ME THE DOG CAN NOT STAY, MEANING I HAD TO LEAVE THE DOG CAN NOT WALK HOME OR BE TIED TO A TREE AT 2:30 IN THE MORNING SO YES YOU KICKED US OUT . And then refused to apologize and I quote “actually I’m not apologizing for my staff they did nothing wrong” and you think now after an hour of me hysterically crying on the floor in my wedding gown after being followed around given attitude by unknown unmarked “security” “staff” that I should give you more money and rest my head under your roof? I felt unsafe knowing they know what room and bed I’d be sleeping in let alone you coming down an hour later after I’ve packed to try and say I’m not kicked out. At 3am my car was packed and I had to leave the hotel with my husband and dog to drive all the way home while my family from out of town and friends continued to celebrate the newlyweds who were not even there. Not to mention all the other things and wrong information they obtained from staff and others making accusations without asking me saying that “they were told he dog was staying up the road at a near by relatives” Everyone of your staff saw him there for 24 hours and who ever told you that you have to be incompetent at your job for not immediately notifying me and asking me. And when I mentioned the 2 other dogs we all saw staying here they’re response again was that “they were with my bridal party” again I don’t know where you are getting these assumptions from but they most certainly are not with my group and besides that, why are they still here and your approaching me? I paid a lot of money for the most important day of my life spent time an energy in planning made goodie bags for all my guests for the hotel filled there rooms giving them business to be kicked out, in my gown, to never be carried over the threshold of the room by my husband or have him take my gown off in tradition or consummate my marriage, yes I said it! Instead I spent my night sobbing hyperventilating and heartbroken that this was actually my reality. With continued nightmares and flashbacks and sobbing still. My entire wedding was ruined by the absolute disgusting barbaric hurtful staff and owner of this place they...

Myself and many many family members and friends booked The sleep Inn hotel in Monroe New York to celebrate my daughter's wedding. My daughter before the Date we were to arrive was at the hotel on two occasion's and was shown where her and her emotional support dog would be staying. The dog never so much as barked growled or ran around and behaved like a perfect example of an emotional support animal. We were there all day Thursday and 1/2 the day Friday with many guests AND STAFF admiring the dog before we left for the wedding With the dog who was with us all day and in the wedding. When my daughter arrived back at the hotel Somewhere around 2:00 a.m. with her dog and new husband they were greeted at the door by a nasty security person ( At least that's what he called himself) It was hard to get an answer from him who he actually was And was told they had to leave that the dog could not stay!! How does this happen? Is this how they operate a business? Or did they wait for the perfect time after all our guess paid for their stay to behave so badly? My daughter her new husband and dog ended up leaving in the middle of the night after just celebrating her wedding but not before she was a hysterical crying on the floor in her wedding gown so upset!! Her wedding was ruined and so was the most special day in my daughter's life ruined for me... her mother! I still cry and now have that as a memory in my mind of my daughter's wedding!! Then imagine this...if they decided A mistake was made which by the way they refuse to admit That the emotional support dog was no longer welcomed they waited till 2 o'clock in the mornig almost 2 full days later still in her wedding gown do this when we were checking out a few hours later anyway? Don't you think there was a better way to handle this? How about when we're checking out tell us that a mistake was made and we no longer accept emotional support animals here at this facility for future reference But no they chose to handle it in a way that ruined my daughter's wedding and the day for me as well. This was not only disgusting and appalling But so so sad that these are the memories we now hold for what should have been a most beautiful day. Let me add that there was also another dog there which we saw and they were told about and was not asked to leave it was there the next morning as well. I hope and pray that no one ever has to go through the experience that we did. I need to share this experience to show my daughter and son in law the support they deserve. Thank you for your...

I recently had the pleasure of staying at Sleep Inn & Suites for one night after attending a local wedding, and my experience was nothing short of fantastic. From the moment I arrived until the time I checked out, every interaction with the staff was marked by genuine warmth and a remarkable level of professionalism. The front desk personnel, in particular, greeted me with such bright smiles and a super great attitude that it set a positive tone for my entire stay.

The room I was allocated surpassed my expectations in every way. It was spacious, which is always a pleasant surprise, and the level of cleanliness was impeccable. The fresh ambiance of the room contributed significantly to the overall comfort and satisfaction of my stay. It's clear that the management places a high priority on maintaining high standards of cleanliness and guest comfort.

But what truly set this experience apart was the undeniable sense of welcoming hospitality from every staff member I encountered. Their friendly demeanor and eagerness to assist made me feel valued and well-taken care of. It's rare to find such a consistent level of service across the board, and it's something that deserves high praise.

In conclusion, my stay at Sleep Inn & Suites was a total joy. The combination of spacious, clean rooms, and the exceptionally friendly staff made my experience memorable. It's clear that this hotel understands the importance of creating a positive guest experience, and they excel at it. I would wholeheartedly recommend Sleep Inn & Suites to anyone looking for a comfortable and welcoming place to stay. This establishment truly embodies the essence of hospitality, making it a bummer to leave behind. I look forward to...