Fremont RV Campground — Hotel in Town of Fremont

On july14,2016 we took my daughter and her family for a scheduled 2 night stay for my granddaughters 9th birthday per her request. We checked Into the site 62 which when I called originally, I asked if it had green space, the lady on the other end was kind enough to check via her golf cart as she wasn't certain and I returned the call as she asked. Upon checkin by a very nice lady, she highlighted site #62 on our sheet, gave us 2 car passes with site #62 clearly written gave us the bag and we set up our 30 ft camper and tent. We had a family emergency shortly after setting everything up forcing us to immediately leave rushing to a medical facility then to drive back a few hours later to pack everything up to hurry home to care for family. A young man from camp stopped at our site while packing up to tell us we were on the wrong site which was odd. We showed him the car passes with #62 on 2 of them and our checkin letter. We were already almost packed. I called up to the checkin where a person ( i am with holding her name) answered explaining our emergency and asked If we could please get a credit or a vochure for another time as we have to leave immediately . She started no. I drove up to the checkin area to explain why we had to leave, as we were still awaiting my husband to get back to rehook the trailer on my truck. I again told her we had a family emergency that we had just gotten back from and needed to leave as soon as my husband arrived. Her words were, I need you off the site now as your on the wrong site. I asked how that could be? She said it was NOT HER fault. She said it was probably something I did or a computer glitch. I said I had no way of making an error such as this. I dont work their. Instead of being courteous and saying I'm sorry you have an emergency, she started attacking me in front of several people not taking responsibility for the error and wanted us to move immediately as the people were waiting for THAT site and we were to move to a site in the #50's. First off a family emergency occurred out of our hands, as we'd rather Camp and have fun verses something bad occurring. After all we were there ro celebrate a childs birthday. Life isn't perfect, things happen out of our control causing changes. Family is first to us! I've been in the nursing field most all my life and NEVER would I ever, speak to ANYONE, especially someone whose already sad and hurt in the way she did or I would have been terminated. I again asked for a credit or a vochure to come back and she said no. I asked for her manager and she said she's on a 2 hours conference call, yesterday a 6 hour call of which I can understand. A very nice girl leaned over and handed me a card with the supervisors info. To be treated like that after spending hours driving to and from twice with many tears as my daughter and I had been rushing around to pack us all back up again. Then for someone to show NO empathy and embarrass me in front of people by ending the conversation by, if you were a nicer person maybe bad things wouldn't happen to you. I couldn't believe what I had just heard come out of her mouth. I told her I felt it her best interest to take a customer service class. I walked out we awaited 15 minutes for my husband to get us hitched up while the young man on the golf cart continued to drive past twice again, while we were trying to get out and where we needed to be, by family. I will NEVER recommend this Campground of which we've always enjoyed since I was a child, to anyone based on how we were treated by this person ever. Without out the family emergency being a factor, if they have already set you up in a site and your completely unpacked and fully set up, would you really ask people to repack everything up and move at that point? Wouldn't you apologize to the people who came after you and find them accommodations in another site. We saw many empty sites. Her LACK of empathy and just human kindness were heartbreaking. I am still awaiting a call from management. No one should be...

This campground was very family oriented. There is LOTS TO DO FOR KIDS. They had a huge pool with a covered slide and many activities scheduled or children. The showers were WITHOUT water pressure but visually appeared clean. However, I liked the shower stall set up. Behind the first curtain was a stool to put your necessities on. Behind the second curtain was the actual shower. There two corners that could hold small toiletries but they could use an additional over the shower toiletry holder. The campsites were big and deep but had no septic. It would have been nice to know this ahead of time! The only septic available were annual sites, which there were a lot of!! The campground was well wooded at the annual sites but we were placed near a mosquito infested swamp they call a pond. We were nowhere near a restroom or any of the facilities or anyone else. It was if we were " segregated outsiders " across the street from a porta potty that smelled like it had not been changed out summer. The laundry facilities were only $1 for a wash and a dry but there was only one washer and one dryer. Each site had its own fire ring, which is always nice. It also offered Wi-Fi but we had to pay for it???? The hours were posted at closing at 7pm but when we arrived at 4pm they were closed. There were teens driving around on campground golf carts but were not of assistance, I'm not sure if they actually worked there or were just joy riding. When I travel I have packages sent to me. I did receive my home chef package undisturbed, however, an Amazon package I had sent was opened!!!! Even though my name was clearly written in the address label!!! Isn't that against the law? To top it off, I was expecting a deliver of another package which had bee delivered on the 28th per tracking #. I went to the office on the 20th to retrieve it and they said it wasn't there. That was when they handed me my opened package and informed me that the PO is only open from 11-3 and they haven't had time to get there....for 2 days!!!! Well we were leaving the next day and had to wait until 11 to go to the PO ourselves to get the package. The staff were NOT helpful at all. Of the 2 women and one young man I had encountered behind the counter it was obvious that they were there only for a paycheck. I had to pry information from them they were not willing to offer it freely, for example about receiving Mail and the Post Office. I had called the office TWICE for 2 different reasons on two different occasions and specifically asked them to call me back to verify they had received my message I got no such call. As a matter of fact, I went into the office the day after o had placed one of Jose calls to make sure they had received it and she said "I haven't had a chance to listen to the messages from yesterday" and this was at 11am! There was no one in the lobby except myself. The young man was filing something and as far as I could tell, the woman was on the computer. She acted as if I was disturbing her and would just stare at me blankly when I would ask he a question. The answers came from the young man. So, on the day we were to leave I went to the PO myself. Luckily the lady at the ,PO let me pick it up. She also told me that they had a bad habit of not picking up their mail for long periods of time. So, NO. I WOULD NOT RECOMMEND THIS PLACE. I...

I’m sorry to say that our experience here has been very unsatisfactory.

We arrived late afternoon on Wednesday, August 8, 2018. There were 4 of us in 2 motor coaches. We had previously reserved 2 spots adjacent to each other that would accommodate a 40’ and 45’ Class A coache.

If it was one issue, or even 2, things happen and we’re pretty darn understanding, not letting too much rattle us.

Here is a list of issues: We were assigned spots 261 & 262. Spot 262 has someone in it who said they’d been told they could they could leave much later. We had to wait for that spot to be freed up and were finally able to set up our unit around dusk. We’d also been told the sites were pull through, they were not. We’d been told the spots had full service, they did not, there was no sewer facilities. We were told they would pump us out, all we had to do was to notify them. We’d been told the spots we’d reserved had 50 AMP service, they did not. They did attempt to relocate us so one of the sites would have the promised 50 Amps, but they were not adjacent to one another, nor would we have been able to back either unit into the spots had we decided to take them. Note, there were many sites unoccupied but we were not allowed to use them. They’d been allocated to others for the weekend. It was OK to impact us, though. We’d specifically asked and been told that we could use our ATV’s in the camp ground, we could not. They would, however, gladly rent us golf carts to use in the facility. Saturday, August 11th, early in the morning we both called and texted the contact numbers to request a pump out, as both units needed it. They neither returned the call, nor responded to our text. We were gone for the day, returning a few minutes after 5:00. As soon as we returned, my wife went to the office and asked about the pump out we’d requested. They said they usually stopped pumping at 5:00 but would see if they could get it done. As I write this, it’s been ocer an hour and a half, we haven’t been pumped, nor have they contacted us. Given their integrity thus far, I assume they will neither pump us out tonight, nor even contact us either way.

Not only did they misrepresent themselves to us, they did not follow through on the commitments they made, and I certainly am not expecting any apology.

I’m sure others have had good experiences. Ours, however, was the worst service we’d had. The young staff was nice, but they did not address our issues. We received conflicting reply’s from them and not one of them put the customer, in this case us, first.

We will NOT visit another...