The Sherwood Hotel — Hotel in Town of Greene

My step-mother booked a block of rooms so that my siblings and I would have a place to stay when we came for my father's celebration of life party. With it being the closest option, we called to make a reservation and my sister and I got the last two rooms for the weekend, thankfully (or so we thought).

Another sibling had made their reservation a few days earlier and sent me a picture of their reservation, rate, etc.

When I made my reservation, I was quoted a different, higher price. I figured it would be easier to sort it out at check in. Boy was I wrong!

Upon arrival, check in should have told me how things were going to go. The "Manager" running the desk that evening had quite the attitude. When I questioned the rate difference, she had to call the owner, Hunter. The owner told her, "that's the rate. It's the same for everyone in your block of rooms." After she hung up from Hunter, I was able to find the receipt my sibling had sent me. When I showed it to the "manager" (btw, what are you managing if you're the only employee and aren't given the power to make management type decisions??), she then had to call Hunter back. Of course, Hunter was suddenly unavailable to answer questions. An odd disposition to take on a high check-in Friday night. I requested a call back from Hunter as soon as possible. Then when I requested my room key, the "manager" said, "the gentlemen with you" (ie my husband. stop being so narrow minded!) "took the key". I know he in fact did not have the key. I bring him back to the desk and she insists that he took the key. After we again told her we didn't have it, she finally found it in her pile of keys.

I know the wedding party that had arrived behind me also had issues checking in. They were in the lobby over an hour trying to get it sorted.

When my sibling that provided the receipt attempted to check in, they couldn't find the reservation.

When we got to the room, things did not improve. The door trim in the room for the door into the room had nail heads sticking out about 1/2 an inch (see the pics). The ironing board was old and stained. The carpet was in dire need of replacement. Apparently the wonderful new owners think that slapping a poor paint job on the walls is considered "renovating". Everything looks very well worn throughout the property. Phone receptacles sticking out from the wall (they've removed all the phones as there isn't anyone ever there to answer your call). Paper thin doors for adjoining rooms that allowed me to listen to the neighbors entire phone conversation. TV cabinet doesn't sit level, so the doors of the cabinet won't stay open to allow you full view of the TV.

In the mean time, my sister, who raised similar question about the room rate for her room was told that we had "bigger rooms" so that's why the rate was higher. I'm not quite sure how we had a "bigger" room. We had a single queen bed. There wasn't even enough room to add a second bed if they wanted to. My other sibling that I had the receipt from was paying less for a room with two beds.

We put the Sherwood out of our minds and did what we were there to do, remember our father, returning to the hotel only at night. I don't think for the remainder of our stay until checkout on Sunday was there one person available at the property. Most often there was an "In Case of Emergency" sign in place of a person to service your needs.

When check out time came, I explained to the gentleman working the desk that I was STILL waiting for a callback from Hunter. I wrote down my phone number again. I advised him that if I didn't hear back from Hunter in a timely manner that I would be airing their dirty laundry on social media. To this day I have never received a call from anyone at the property to discuss the situation. Here ya go Hunter, hope you like your review! :-)

I have stayed in hotels all across the world and have never received such poor...

I recently (4/5 Aug 2024) had the pleasure of staying at the Sherwood Hotel in Greene, NY, with my family, and it was an absolutely delightful experience! This historical building is brimming with charm and character, making it a unique and memorable place to stay. From the moment we walked through the doors, we were captivated by the beautiful architecture and the warm, welcoming atmosphere. The hotel's history is evident in every detail, from the elegant furnishings to the tasteful décor that reflects its rich past. It's clear that a lot of care has gone into preserving the building's historical integrity while providing modern comforts. The rooms we stayed in were spacious, impeccably clean, and thoughtfully decorated. The beds were incredibly comfortable, ensuring restful nights of sleep for the whole family. The amenities provided met all our needs, and the blend of antique charm with modern convenience was perfectly balanced. One of the standout features of the Sherwood Hotel is its exceptional customer service. The staff were friendly, attentive, and genuinely committed to making our stay enjoyable. They went out of their way to provide helpful recommendations for local attractions and dining options, which added to the overall experience. The hotel's location is fantastic, nestled in the heart of Greene, NY, with easy access to local shops, restaurants, and attractions. Despite its central location, the hotel offers a peaceful and relaxing environment, perfect for unwinding after a day of exploring. In summary, our stay at the Sherwood Hotel was nothing short of wonderful. The combination of historical charm, modern comfort, outstanding customer service, and spacious, comfortable rooms makes this hotel a true gem. I highly recommend it to anyone looking for a unique and enjoyable stay in Greene, NY. We can't wait to return on...

I wouldn't say this place is high end, except the place looks great (lots of history) and food was pretty good. Took father-in-law and family out for his birthday dinner. The waitress was one week new - no big deal, she gets a full pass. Management was next to non-existent. One waitress for the place, barely any support for her led to a three hour dinner - do bus crews not exist?

$75 per couple for dinner (one app, 2 meals and one dessert) except the menu didn't state it was one dessert, so I was charged $12 each for the extra ones and only found out after disputing the receipt. Waiting to see if they undid the charge on my Amex. Still $12 for a lava cake - not even Long Island's finest charge this.

The food was pretty good so kudos to the chef, but why the limited options? It's a sandwich shop with one steak entrée except for holiday menu. Stuffed mushrooms, risotto, crab cakes, chicken all nicely done - except the mashed was a tad on chunky side. Drinks on the other hand, hard pass. The wine we wanted they didn't have, substitute for same price and was just OK. The bar lacks diversity of the basics when asked about bourbon and scotch. The old fashioned, empty on bitters and had grapefruit in it...hard to drink.

I don't usually write this much, but I want this place to succeed in this charming small town. This should be reviewed by management. No manager came to ask how dinner was. No birthday candle or charm. No tasting of the wine prior to accepting it. No folding of napkins upon stepping away. The overcharge and menu misprint leads me to believe a fast one was attempted. I really feel for our waitress - she'd be a pro if we had an hour to train her on things. Hope management steps up and figures the place out or they won't be in...