Jellystone Park™ Western New York — Hotel in Town of Java

We just returned from a 3 night stay at Jellystone of Western NY. Overall, it was a fun experience. But there were MANY things about it that we subpar. |The biggest issue was the cabin being dirty. By dirty I mean a giant hairball on the bathroom floor, hairs all over the headboard behind the bed, dirty floor, dirty dishes (one pot had mold or something in it), and the railing going to the loft was wobbly and practically falling off. The mattress cover wasn't removed for our stay and had stains on it and stunk. The whole cabin smelled bad, too. I ended up cleaning the whole cabin myself including mopping the floor with the steam mop I brought just in case (thank GOD I did!) Other cleanliness issues were throughout the park itself...life jackets wreaked!! I jumped in the pool afterwards just to clean off!! There was no toilet paper in the public bathroom I used. There were many issues of things being in disrepair. The railing to the pool was disconnected and falling off. There was dirt in the pool. Weeds growing in the mini golf course. The wooden playground was rotting in areas. Just a general feeling of care and pride in the entire place. ||When you rent a cabin BE FOREWARNED: the pictures on the website do NOT necessarily reflect what you'll be given!!! For example, I chose a Premium Cabin 2 Bedroom with loft. The website images depict a very modern looking interior with fireplace. I chose one and locked in the site. THAT was my mistake because the one I chose was the OLD and GROSS version of this cabin. The exterior paint was all chipping. The interior was NOT what was pictured. The whole cabin was just gross. I immediately called the desk and spoke to the manager. He was understanding and immediately offered to upgrade us to an Elite cabin with no additional fees. So that was nice. But when I mentioned the cabin was not what was pictured, he challenged me and said "Show me the pictures." Definitely gaslighting. He winked at me and said "Well the other cabin is probably more your style." We had to wait for 15-20 minutes while it was "cleaned" for us. The teenager who was cleaning had a obvious bad attitude about having to clean it. And I'm not sure exactly what he "cleaned" except mopping the floor with a dirty Swiffer mop. When we did walk in, the place was clearly NOT clean. I found someone's hairball next to the toilet. Hair all over the bedroom. Dirt everywhere. I called the manager again and had him look at it. He did acknowledge that the hair ball was not ok and took a picture. But he made a comment that "at least that was something that was obvious" as if me complaining about the previous dump of a cabin was not valid. It was a really bad introduction to this campground. But after I cleaned the cabin up, it was livable. ||The GOOD things about this campground are the wide variety of amenities and activities for the kids. The water park was a lot of fun. The pools were ok. We enjoyed the mini golf, the ponds (the pond towards the back is beautiful), fishing, and didn't even get to do everything that was available. Definitely a fun place if you have younger kids! You could literally be busy all day every day if you choose to participate in the hourly scheduled activities including crafts, wagon rides, dance parties, etc. It's pretty impressive. ||That being said, use caution when renting a cabin! I looked around at all the options available while we were there. Most of the cabins looked really nice but the ones closer to the water area must be the originals and are in extreme need of some updating and repair. Also, the location of the cabins is important. The Elite cabin we were "upgraded" to was right on the main corner where EVERYONE drives by. There's noise constantly. Every single golf cart in the place uses that particular corner. And it's right near the camper dump station. I'd definitely recommend the Villas that are to the back and side of the campground. They are on a not as frequently used road and face the woods. I know now IF we ever end up going back. But I've been to several other campgrounds where the cabins are spotless and this experience was extremely...

This resort has SERIOUSLY gone downhill and we don’t ever plan to return. We stayed 5 years ago and it was top-notch: the staff was friendly, there were numerous activities, and all buildings/grounds were in excellent and clean condition. ||||Beware if you choose to stay here: ||||1) Waterpark not working - Two days prior to our stay, we received an email saying the waterpark would be closed for the rest of the season due to mechanical issues. We were offered either a stay for next year or 50% credit towards next year; no refund of any sort. Upon arrival the woman at registration was seriously confused about these options and couldn’t figure out what half of our stay was. She said we would receive another email with our credit but that we wouldn’t see our “points” on our end. The email never came, therefore, no credit. ||||2) Horrible staff - In addition to the waterpark being shut down, the arcade had 2 working games out of about 20. When asked about getting them fixed there were eye rolls. The staff are all teenagers with awful attitudes and zero communication and social skills. My toddlers were walking up the road to the pool and a female staff member acted extremely annoyed that she had to drive her golf cart near my children who were walking on the same road. She rolled her eyes and had the most disgusted look on her face as she drove past my kids. We saw this “pleasant” teenager again as we were getting ice cream and again, she was very annoyed that there were families wanting ice cream. The teenage staff doesn't care about the teenage guests using the golf carts. There were teengaers chasing each other on golf carts and driving around playing “tag” with them. They literally ran into posts and nearly hit RVs. No parents or staff around to tell them to knock it off before someone got seriously hurt. ||||3) Gross conditions - The pool area and pool bathrooms were disgusting. Litter, algae, toilet paper, everywhere. ||||4) No activities - Just about the only activities were laser tag and the large inflatable slide. The bounce pad wasn’t blown up for some reason unknown to us. None of the bears were walking around or dressed up at all. No hay ride. NOTHING! ||||5) The cabins are missing things and broken - Our cabin was missing forks. When my husband inquired about them at registration he was told they didn’t have any! Our fridge was cool when we arrived, but the cleaning staff must have turned it off because the very next day, all of our groceries were SPOILED because the fridge was actually turned completely off. There were several broken drawers in the cabin, no working smoke detector, and no batteries for the remote control. We had to purchase batteries from the overpriced gift shop. The air conditioner in the bedroom did NOT work. ||||I would highly recommend going to Great Wolf Lodge instead. For 2 nights at Jellystone we spent $732. We spent less money at GWL and had a blast! Our experience there was NOTHING like the experience we had...

Let me just start with saying the staff that I did speak with were nice and friendly. But we stayed in cabin H1 for 2 nights when we first got there I unpacked all our things into the cabin and noticed the cabin was dirty… no big deal I can wipe the counters and clean for myself when I’m done unpacking… get the kids to their room with the two small bunk beds the “mattresses” in there are really worn and gross looking…. Okayyyy I will double up the bottom sheet…. Look at my mattress in the main room ….. huuuugeee stain on it towards the top part of the bed ….. I flipped the mattress so the stain would be at my feet and put a fitted sheet on the bed and remind myself it’s only 2 days it for the kids…… get all set up and go to turn on the ac in the bedroom.. it’s not working… go out into the living room.. that ac is also not working….. at this point I’m starting to get mad … I can absolutely not sleep without air in my room… so I call the desk they say they will send someone…… while we wait I decide to go to the porch and see how to turn on the fireplace they have out there … that doesn’t work either ……. The maintenance guy comes tells me yeah both the air conditioners are broken we will put a window unit in the kitchen…. Okay whatever I ask about the fireplace he says those don’t turn in they are not hooked up …….. I make the kids dinner we are getting ready to go down to the playground and my toddler is screaming in the kitchen pointing.. I look down and we have a baby rat. …. Not a mouse but about 2 week old baby rat I called again we wait…….. someone else comes out and puts down a bunch of mouse traps cool now I get to keep my toddler and dogs away from mouse traps with peanut butter all over them…. The next day my mom arrives and we planned to have her stay on the sleeper sofa …. But what do we find again another baby rat … so they obviously had a nest under the couch or under the stove … she left in the middle of the night bc she couldn’t sleep there thinking a rat was about to crawl across her… I did complain upon checkout … but I have received ZERO call from an actual adult or anyone for that matter regarding our stay and how terrible it was …. The cabin comes out to $290 a night and it was about $600 dollars for two nights….. We had no air conditioning .. a broken fireplace.. rats.. and a pee stained mattress the cabin was so bad one of the adults had to leave. I will never book again and I will never recommend this place to anybody… I have not posted my photos of the rats or the mattresses yet because I was assuming I would receive some customer service but if I don’t get any reply or resolve on this situation I will put my pictures up.

Cabin H1 stayed on...